Crypto Loko Casino Review Honest Review by Casino Guru

Read our review of Crypto Loko Casino, its complaints, support and other factors. It’s good, but there are better options. Find out why. 6.7/10Safety Index Above average by Casino Guru Browse recommended casinosUser feedback:Mixed

Rated by 91 users

Very positivePositiveNeutralNegativeVery negativeView all (91) reviewsIn this review of Crypto Loko Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino’s Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.

Our calculation of the casino’s Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Although Crypto Loko Casino scored an Above average Safety Index of 6.7, meaning it is a suitable option for some, keep in mind that there are casinos with better rankings in terms of fairness and safety. Take a look at our full Crypto Loko Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Is Crypto Loko Casino fair and safe? Safety Index explained

We measure a casino’s Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it’s T&Cs, complaints from the players, blacklists, and many others.

In our Crypto Loko Casino review, we carefully went through and inspected the Terms and Conditions of Crypto Loko Casino. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.

According to our approximate calculation or collected information, Crypto Loko Casino is an average-sized online casino. It has a low amount of restrained payouts in complaints from players, when we take its size into account. In our evaluation, we factor in both the casinos’ size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

As far as we know, no relevant casino blacklists include Crypto Loko Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it’s likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

In our comprehensive review of all relevant aspects, Crypto Loko Casino has attained an Above average Safety Index of 6.7. This casino might be an adequate option for some players, however, keep in mind that there are other casinos that prioritize fair treatment and safety of their customers to a much higher degree.

Note: As far as we are concerned, Crypto Loko Casino is related to 25 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Crypto Loko Casino.

Crypto Loko Casino Terms and Conditions

Whenever we assess online casinos, we thoroughly examine each casino’s Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Crypto Loko Casino to be mostly fair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about Crypto Loko Casino

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino’s Safety Index.

We currently have 1 complaints directly about this casino in our database, as well as 272 complaints about other casinos related to it. Because of these complaints, we’ve given this casino 1,728 black points in total, out of which 1,547 come from related casinos. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.

Crypto Loko Casino user feedback and reviews

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

The user satisfaction feedback of Crypto Loko Casino shared by 91 users has resulted in a Mixed User feedback score. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino’s quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino’s reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

Crypto Loko Casino company data and licenses

Crypto Loko Casino has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.

As far as we know, Crypto Loko Casino does not have a gambling license.

Win and withdrawal limits, payment options

Crypto Loko Casino accepts deposits via 7 payment methods. This includes: Bitcoin (BTC), Coindraw, Bitcoin Cash (BCH), Litecoin (LTC), Ripple (XRP), Ethereum (ETH), Dogecoin (DOGE).

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino’s win and withdrawal limitations.

Withdrawal limits Win limits
USD 2,500 per week No win limit
USD 10,000 per month
Withdrawal limit also applies to progressive jackpot wins!

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at Crypto Loko Casino.

Language Website Customer support Live chat
English Yes Yes Yes24/7

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Crypto Loko Casino, account management, withdrawal process, etc. We would say Crypto Loko Casino has an average customer support based on the responses we have received during our testing.

Crypto Loko Casino casino games and slots

Crypto Loko Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Keno, Other games.

Games from 2 casino game providers are available. This includes Realtime Gaming, SpinLogic Gaming.

Bonuses and codes offered by Crypto Loko Casino

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 2 bonuses from Crypto Loko Casino in our database, which you can find in the ‘Bonuses’ part of this review.

*Note: In case you are looking for more information about this casino’s bonus offers, visit our Crypto Loko Casino bonuses page.*We measure a casino’s Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it’s T&Cs, complaints from the players, blacklists, and many others.

In our Crypto Loko Casino review, we carefully went through and inspected the Terms and Conditions of Crypto Loko Casino. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.

According to our approximate calculation or collected information, Crypto Loko Casino is an average-sized online casino. It has a low amount of restrained payouts in complaints from players, when we take its size into account. In our evaluation, we factor in both the casinos’ size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

As far as we know, no relevant casino blacklists include Crypto Loko Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it’s likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

In our comprehensive review of all relevant aspects, Crypto Loko Casino has attained an Above average Safety Index of 6.7. This casino might be an adequate option for some players, however, keep in mind that there are other casinos that prioritize fair treatment and safety of their customers to a much higher degree.

Note: As far as we are concerned, Crypto Loko Casino is related to 25 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Crypto Loko Casino.

Crypto Loko Casino Terms and Conditions

Whenever we assess online casinos, we thoroughly examine each casino’s Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Crypto Loko Casino to be mostly fair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about Crypto Loko Casino

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino’s Safety Index.

We currently have 1 complaints directly about this casino in our database, as well as 272 complaints about other casinos related to it. Because of these complaints, we’ve given this casino 1,728 black points in total, out of which 1,547 come from related casinos. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.

Crypto Loko Casino user feedback and reviews

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

The user satisfaction feedback of Crypto Loko Casino shared by 91 users has resulted in a Mixed User feedback score. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino’s quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino’s reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

Crypto Loko Casino company data and licenses

Crypto Loko Casino has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.

As far as we know, Crypto Loko Casino does not have a gambling license.

Win and withdrawal limits, payment options

Crypto Loko Casino accepts deposits via 7 payment methods. This includes: Bitcoin (BTC), Coindraw, Bitcoin Cash (BCH), Litecoin (LTC), Ripple (XRP), Ethereum (ETH), Dogecoin (DOGE).

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino’s win and withdrawal limitations.

Withdrawal limits Win limits
USD 2,500 per week No win limit
USD 10,000 per month
Withdrawal limit also applies to progressive jackpot wins!

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at Crypto Loko Casino.

Language Website Customer support Live chat
English Yes Yes Yes24/7

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Crypto Loko Casino, account management, withdrawal process, etc. We would say Crypto Loko Casino has an average customer support based on the responses we have received during our testing.

Crypto Loko Casino casino games and slots

Crypto Loko Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Keno, Other games.

Games from 2 casino game providers are available. This includes Realtime Gaming, SpinLogic Gaming.

Bonuses and codes offered by Crypto Loko Casino

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 2 bonuses from Crypto Loko Casino in our database, which you can find in the ‘Bonuses’ part of this review.

Note: In case you are looking for more information about this casino’s bonus offers, visit our Crypto Loko Casino bonuses page. Read more Read less No Deposit Bonus:55 FREE SPINS on Neon Wheel 7sno deposit, $0.1/spinBonus T&CNo deposit bonus for new playersWagering requirements: 40x (restrictions apply)Value of free spins: $5.5 (55 spins at $0.1 per spin)Maximum cashout: $50The process of getting this bonus should be relatively FASTThe cashout from this bonus is exactly $50; no more, no less • New players only • 21+ • Full Terms applyDeposit Bonus:505% up to $1,000 and 55 extra spins ($0.1/spin)Bonus T&CFirst deposit bonusMinimum deposit: $30, Maximum cashout: 13x deposit valueWagering requirements: 30x (bonus + deposit) (restrictions apply)Sticky bonus (non-cashable)Maximum bet: $10The process of getting this bonus should be relatively FASTFree spins: 55 spins on Neon Wheel 7s, $0.1 per spin ($5.5 total value)Free spins conditions: 30x WRNew players only • Full Terms apply • 21+ • Any withdrawal request must exceed the sum of the deposit and the deposit bonus • Spins must be played first before switching games • All bets placed in some games listed in the terms and conditions will not be counted in turnover requirement Payment methods -

Withdrawal limits per month $10,000 per week $2,500 SlotsRouletteBlackjackNo bettingVideo pokerNo bingoBaccaratJackpot gamesNo live gamesNo pokerNo crapsKenoNo scratch cardsNo eSports bettingNo crash gamesAll games (15)- Slots

  • Roulette
  • Blackjack
  • No betting
  • Video poker
  • No bingo
  • Baccarat
  • Jackpot games
  • No live games
  • No poker
  • No craps
  • Keno
  • No scratch cards
  • No eSports betting
  • No crash games

English websiteEnglish customer supportEnglish live chat-

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  • Deposits and withdrawals in cryptocurrencies

  • Live chat support is available 24/7

  • Nice website

  • Undisclosed owner

  • Small selection of game providers

  • Withdrawal fees

  • Big international casino

  • Players must be 21 or over

Browse all bonuses offered by Crypto Loko Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

We want players to understand gambling.

This is a place to share experience with Crypto Loko Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:Mixed Rated by 91 users

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parlayprivilegeAdvanced NoviceUnited States• 2 months ago There was a discrepancy with a bonus and playthrough requirements, but before leaving a review - try going through Casino Guru. They are more likely able to connect you with an agent of the casino you’re attempting to reach and be sure to have screenshots of your issues so Casino Gurus and the casino can understand the trouble you’re having.While it’s not ideal that I had to seek out this information online through a Google search — I’m sure agents are dealing with many people contacting them. I’m not sure if they can develop a better system to facilitate better ways to respond, but Crypto Loko were at least willing to hear me out and we resolved the issue.8/14/2024: I’ve been receiving emails from Crypto Loko and have received the same consistent terms: Their bonuses comes with a meager $50 (or sometimes $100) max cash out limit. This means that if you have a 40x playthrough requirement, let’s say on $50 you’ve won from free spins – you’ll have to wager $2,000. And after you playthrough that, and let’s say you manage to hit a jackpot, for $10,000; I’m sorry to say, but you can only keep $50.00. I have not bothered with them in a long-time having monitored their emails for a while (aside from possibly using a rare and decent promotion a few months ago). I just wanted to warn people that their bonuses are possibly the worst I have ever seen. At least some other casinos will offer more should you win, but Crypto Loko’s bonuses are the worst of the worst.8/17/24: I wasn’t satisfied with my original review and my edit, so I’m making a new edit. The casino processed a withdrawal for me before but they are requiring I update my information yet again which can take several weeks. They deserve 0/10. I moved from neutral, to negative, to very negative. - Customer resolution

  • Game choices are decent enough

  • Easy payout once requirements are filled

  • Had to use third-party to get in contact

  • Bonus terms are sometimes unclear

  • Requires documents well after you’ve proven your identity

ShaggyJayVisitorUnited States• 4 months ago Refuses to reply to emails!! When I asked the support team why they refuse to help. I asked for there license email and they refuse!! I don’t see how a casino can just refuse to help players and till be allowed to take people money swimminglycicadaAdvanced NoviceUnited States• 8 months ago This casino is pretty great the first time I deposited and played, I didn’t win, but the next day I got (free) Loko Bucks, it was only $10 but I somehow turned it into $400 and then I got my payout within 4hrs!!!! I was shocked! The one thing that does suck is that almost all of their offered bonuses require at least a $50 deposit. I refuse to deposit more than $35 at a time. So, they would’ve gotten much more business from me if this wasn’t the case. - Speedy withdrawals, if you use Coindraw or Turbo Draw it takes less than 24 hrs.

  • Loko Bucks are given the day after you deposit.

  • Their minimum deposit for almost all of their bonuses are $50 or more.

kimbo3266VisitorUnited States• 1 year ago This casino is by far one of the biggest rip-offs. They are sneaky and don’t follow through with withdraws the kept my bonus money . I’m very unhappy with this casino. I recommend not using this casino - I have no positive about this casino

ApexPredator93Senior ApprenticeSouth Africa• 1 year ago So Far i have had a seemless process from my deposit and withdrawal. no problems at all from my side - Excellent user friendliness

CampbelljlNoviceUnited States• 1 year ago Reading the other reviews I was skeptical, but I am very happy with my experience. I redeemed a couple free chips, so I was honestly not even expecting the $60 (including $10 verification deposit) to hit my account. The verification deposit is quick, although getting your documents verified does take a few days. I have tried probably 50 plus sites over the years and only a handful have actually payed anything from free chips. All I can say is I appreciate this casino being honest even though they could have denied me for using 2 free chips. So my experience I rate 5 stars. - Fast withdrawal

  • Free chip works

  • $50 maximum cash out with free chip

bjacob1642ApprenticeUnited States• 1 year ago Customer service is good. I deposited claim the goloko bojus and managed to win the maximum allowed for 25 so 325. I requested a withdrawal so I will update when it’s complete. But I will say the slots don’t seem rigged and rtp seems normal. - Customer service

  • Slots have decent rtp

  • Aite sometimes lags

lxlcharibellelxlVisitorUnited States• 1 year ago They stole my money that i earned when playing slot tournaments. They are very sneaky with their rules so make sure you read the fine print and understand it.. - They go by the rules.

  • If you claim a free bonus and win a free slot tournament. You violated the 2 free bonus in a row and they will take your money.
  • Emails baiting you to collect free spins and chips so you will violate the rule and take your money.
  • If your not depositing everyday or twice a day be care.
  • Promo codes with free spins at the end also counts as 1 free bonus in a row. So watch out for the next one..

natelujan82NoviceGreece• 1 year ago They are not a reputable casino at all I encourage ALL to play elsewhere!! For starters they false advertise “Instant Cashouts or Withdrawals” which is a total lie it takes them atleast3-5 days to pay anything out and that is if your one of the lucky few to get your withdrawal request paid out at all!! Dont fall for the ol bait & switch like I did! - Slow pay at best

  • Dont pay at all
  • No help from management

PrinceNaseemSenior ApprenticeGermany• 1 year ago Absolute scam! Will not pay out. Verification is a joke. As long as you have a balance you will not get verified. Not licensed. Casinos like this should be blacklisted. Avoid this casino group by all means. - Verification

  • No payouts
  • Terrible RTP
  • No license
  • No responsible gambling tools

nqmatakavNoviceBulgaria• 1 year ago The best casino of this type I have ever played. Payouts and verification are extremely fast. Най-доброто казино от този тип в които съм играл. Изплащанията и верификацията са изключително бързи. - Quick verification Бърза верификация

  • Fast payouts Бързи изплащания

  • There are none Няма такива

brianjcobbettNoviceUnited States• 1 year ago They wouldn’t pay me and then closed my account when I complained - Shady customer service

  • Questionable bonus system

WeathermanNoviceUnited States• 1 year ago They cheat and lie and have no license so they can do whatever - Unfair terms and conditions

  • No license

cherriberrieApprenticeUnited States• 1 year ago Fun casino, initially great bonus offerings, friendly chat, and instant payouts. - Fast payouts, slots actually hit!

  • If you withdraw, the 7 days of spins are gone. If you deposit, the “for life” spins are gone.

cobra562Senior AdeptUnited States• 1 year ago Ive asked this casino meny times to get account fixed but no-one gets back to me.The name and address arent mine along with phone # along with DOB.Not sure how someone could do this becouse my pc is new,as of March 2nd no contact on it yet.Messed up how this can happen - Not anything.

  • cant dep becouse someone is useing my info

inimical1NoviceUnited States• 1 year ago Fun to play at. Not to pay at. Their bonuses were great. Easily made money playing at Crypto Loko. When I was ready to withdraw my balance however they said I had another account at their casino and forfeit my withdrawal request a couple days after submitting it. Said three days to withdraw so when I was expecting it at any time it was disappointing.Asked of the account could be deleted as I have no access to it. Also asked for a refund of my deposit. Which was placed back into my casino account and was below the amount required using Bitcoin to allow me to withdraw it.If you use a casino’s money to create more money, there will always be some loop hole in their procedure allowing it to be at their discretion wether or not to honor your withdrawal transaction. - Bonus awards

  • Easy to accumulate funds

  • Entertaining game selections

  • Poor payout procedures

  • Horrible Cashiers

  • Slow response time

Blkone72Unregistered userUnited States• 1 year ago Where can i start i guess the casino is ok. I been waiting to cashout since fri morning. Then the denied the deposit 2 times never got no reason then it dais it will be pending for 5 days. Like thats the illest. So then i find out They cashout mon- fri thats cool on a fixed income 200 sounds good right only if you get it. Exactly. So each time i canceled the deposit i went back and played the game all the way till i lost it all about 20$ then i caught back up cashed out for only 200 ,every time leaving 40 or 50 bucks. Even broke the deposit down to 100 a piece still was pending. So this morning because its monday i got up very early to see whats i need to do. First i get in contact with there support after 4 days of trying this guy Kelvin Morris tells me i cant withdraw the money because of the bonus was mixed with the deposit, mind you i just joined a couple days ago. He say in a chat to play my depost down to under 5$ and i could get my 20$ deposit . Among other compa i was really feeling it even tho i was pissed. So i said just do what he says. So we ended that chat well he did anyway still upset i go head an play it down to 4$ and get back on the chat with some other guy named Alex something i request Kelvin Morris because i had just got off chat with dude. Alex says he unavailable, could he help me. I knew at that moment this wasnt gonna be good. I never got my deposit back because now Alex is telling me i didnt play the required spins or something of that nature. After i played the money back down to 4$ like Kelvin Morris told me then Alex sent me sometging about the rules i just laughed because i been got before. I dont know what this is but hey it cost 29$ to find iut your word means nothing and customers dont either. Situation didnt get rectified. Another loss. They took that 20$. No problem but i was very disatisfied with these guys and the way they just pushed me to the side. Like i am nothin. Cool thats how it is cool!!!!!! Never again Never again Never Again. These people handle you very disrepectful push you to the side i respect it never again though. No resolution so if you got money to give away this is the perfect place - Really dont have anything positive to say its sad very sad im just gonna find someone who honors their word and not get mad at me because i want to withdraw money u think i won.

Hardrock74Senior AdeptUnited States• 1 year ago They give you a ton of promotions chat is hit or miss won on 43 free spins then came the withdraw process I could send kn docs and wait or do a coindraw $10 deposit for verification after doing that now they say 3-7 business days one guy in chat said might get this week or maybee next wkw and this has name ( crypto in it)? Will update - Lots of bonuses

  • Bad chat slow complicated layout process

up2unynyAdvanced NoviceUnited States• 1 year ago Played the welcome bonus. Was up to $1800. They removed it and left me with $71. I submitted all my documents and waited payout. After nearlyA month no deposit and then I got this:Hello, Jack! This is Amanda R. from Priority Players Support. Thank you for contacting CryptoLoko Casino. Hope you are having a great day! We regret to inform you that your casino access has been revoked. The decision is, unfortunately, irreversible. Any casino account can be closed solely at our discretion as part of our policies to ensure game fairness, the safekeeping of company assets, and our third-party payment service providers.Thank you for contacting us today. We appreciate your time. Have a pleasant day!I did nothing wrong. I just won and was never paid and booted out. - You can pretty much count on getting ripped off

  • The will tell you lies about fast payout and never payout

  • Reading their site is funny when you realize everything they say is wrong to do (slow payouts; no payouts) they do. That means they are aware that what they are doing is wrong and doing it anyway.

  • No payouts

  • Get permanently banned for no reason

  • Entire advertising premise is false

  • You will be ignored, cheated out of your winnings and lied to

BrandyNoviceUnited States• 1 year ago This is the one and only casino who actually stayed true to their word, paid out, and didn’t ask any questions on a no deposit bonus that i invested nothing in!! I give them a 10 out of 10 rating and definitely recommend!! If your wondering, no I’m not affiliated with the casino in anyway nor do I know anyone that is. - Quick payouts

  • Minimum forms of withdrawal

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Crypto Loko Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average6.7/10Medium-sized casino, based on our research and estimatesWe consider the casino’s T&Cs to be mostly fairNot found on any relevant casino blacklistLow value of withheld winnings in player complaints in relation to the casino’s sizeWe also considered other factors, which had a negative impact on the casino’s Safety IndexThe Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology Has this casino done something unfair to you?

Submit a complaint

Important

Important: Casino applies withdrawal limits to progressive jackpot wins This casino applies a withdrawal limit to winnings from progressive jackpots. We consider this unfair, as these wins are usually paid out by the game provider, so it does not make sense for the casino to restrict them by a withdrawal limit.Important: Casino applies withdrawal limits to progressive jackpot wins This casino applies a withdrawal limit to winnings from progressive jackpots. We consider this unfair, as these wins are usually paid out by the game provider, so it does not make sense for the casino to restrict them by a withdrawal limit.

Unfair terms and conditions

  • This casino applies withdrawal limits to winnings from progressive jackpots.
  • This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Other factors

  • Operates without a license

  • This casino applies withdrawal limits to winnings from progressive jackpots.

  • This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Other factors

  • Operates without a license

5.1

Yebo Casino

Same management

6.8

Punt Casino

Same management

6.4

Raging Bull Slots Casino

Unspecified weak relation

6.2

Planet 7 OZ Casino

Unspecified weak relation

Casino closed 7.7

RingMaster Casino

Unspecified weak relation

Casino closed 6.5

Captain Jack Casino

Unspecified weak relation

6.9

True Blue Casino

Unspecified weak relation

Casino closed 6.7

Royal Ace Casino

Unspecified weak relation

7.2

Raging Bull Casino

Unspecified weak relation

Casino closed 6.3

Slots Garden Casino

Unspecified weak relation

7.3

Dreams Casino

Unspecified weak relation

6.8

Palace of Chance Casino

Unspecified weak relation

7.6

Grand Fortune Casino

Unspecified weak relation

Casino closed 6.8

Prism Casino

Unspecified weak relation

7.1

Wild Vegas Casino

Unspecified weak relation

5.7

Planet 7 Casino

Unspecified weak relation

6.9

Slots of Vegas Casino

Unspecified weak relation

7.2

Cool Cat Casino

Unspecified weak relation

8.3

Ruby Slots Casino

Unspecified weak relation

7.1

Club Player Casino

Unspecified weak relation

6.8

Silver Oak Casino

Unspecified weak relation

7.2

Kings Chance Casino

Unspecified weak relation

6.7

Malibu Club Casino

Unspecified weak relation

Casino closed 6.4

Slot Madness Casino

Unspecified weak relation

5.1

Yebo Casino

Same management

6.8

Punt Casino

Same management

6.4

Raging Bull Slots Casino

Unspecified weak relation

6.2

Planet 7 OZ Casino

Unspecified weak relation

Casino closed 7.7

RingMaster Casino

Unspecified weak relation

Casino closed 6.5

Captain Jack Casino

Unspecified weak relation

6.9

True Blue Casino

Unspecified weak relation

Casino closed 6.7

Royal Ace Casino

Unspecified weak relation

7.2

Raging Bull Casino

Unspecified weak relation

Casino closed 6.3

Slots Garden Casino

Unspecified weak relation

7.3

Dreams Casino

Unspecified weak relation

6.8

Palace of Chance Casino

Unspecified weak relation

7.6

Grand Fortune Casino

Unspecified weak relation

Casino closed 6.8

Prism Casino

Unspecified weak relation

7.1

Wild Vegas Casino

Unspecified weak relation

5.7

Planet 7 Casino

Unspecified weak relation

6.9

Slots of Vegas Casino

Unspecified weak relation

7.2

Cool Cat Casino

Unspecified weak relation

8.3

Ruby Slots Casino

Unspecified weak relation

7.1

Club Player Casino

Unspecified weak relation

6.8

Silver Oak Casino

Unspecified weak relation

7.2

Kings Chance Casino

Unspecified weak relation

6.7

Malibu Club Casino

Unspecified weak relation

Casino closed 6.4

Slot Madness Casino

Unspecified weak relation

Same management

Same management

Unspecified weak relation

Unspecified weak relation

Unspecified weak relation

Unspecified weak relation

Unspecified weak relation

Unspecified weak relation

Unspecified weak relation

Unspecified weak relation

Unspecified weak relation

Unspecified weak relation

Unspecified weak relation

Unspecified weak relation

Unspecified weak relation

Unspecified weak relation

Unspecified weak relation

Unspecified weak relation

Unspecified weak relation

Unspecified weak relation

Unspecified weak relation

Unspecified weak relation

Unspecified weak relation

Unspecified weak relation

1536All21Opened141Not solved422Solved952Rejected

Complaints directly about Crypto Loko Casino

Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player is facing a delayed cash out issue.

The player from California attempted to cash out $50, but the amount kept returning to their account. Despite reaching out to support via email, there had been no response, and the player suggested the need for live support. The complaint was rejected due to the player’s lack of response to the Complaints Team’s inquiries, which prevented further investigation into the issue.

Read moreRead less Submitted: 30 Sep 2024 Case opened Current status

Waiting for casino to reply

0d 12h 55m 33s

Disputed amount: $2,000

Player’s withdrawal request is delayed.

The player from the Philippines is unable to withdraw their deposited amount and winnings from Crypto Loko, totaling $2,000. Despite initial deposits and playing through a bonus, the casino representatives continuously deny withdrawal requests without valid reasons.

Read moreRead less Submitted: 30 Sep 2024 Resolved Our verdict

Case closed

Disputed amount: €21

Player is locked out, seeking withdrawal.

The player from India was unable to log into the casino website after making a deposit months ago and had not received a response from customer support despite waiting over eight days. He wanted to withdraw his deposited funds but could not access his account. The issue was resolved when the casino confirmed that his account had been closed due to security reasons but agreed to refund the deposit. The player received the funds, and the complaint was marked as resolved.

Read moreRead less Submitted: 16 Sep 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $250

Player believes that their withdrawal has been delayed.

The player from California had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The Complaints Team had extended the response time to allow for further communication; however, the player did not respond to inquiries. As a result, the complaint was rejected due to the lack of information necessary for further investigation.

Read moreRead less Submitted: 08 Aug 2024 Case closed Our verdict

Unjustified complaint

Disputed amount: $770

Player’s account has been blocked after a withdrawal attempt.

The player from the United States had deposited $77 in Ethereum with an 800% match bonus and completed the playthrough with $770.14 ready for withdrawal. After submitting the withdrawal, it was canceled, and further attempts failed. When the player contacted support, their casino access was revoked without explanation. The Complaints Team investigated the issue and found evidence that the player had created multiple accounts, which was deemed unfair, leading to the rejection of the complaint.

Read moreRead less Submitted: 10 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: $3,064

Withdrawal of player’s winnings has been delayed.

The player from California had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. After an exchange of messages, the player confirmed that the withdrawal had been successful and that she had received her winnings. Consequently, we had marked the complaint as resolved.

Read moreRead less Submitted: 16 May 2024 Case closed Our verdict

Other

Disputed amount: $101

Player’s winnings sent to incorrect address.

The player from Indiana had trouble with a withdrawal from Cryptoloko casino. Despite the approval of the withdrawal, the player did not receive the payout because the casino used a different, old bitcoin address that the player had used with Coindraw a year ago but not for the current transaction. The player also complained about the lengthy verification process they went through. We reviewed the case and determined that it was impossible to prove the bitcoin address did not belong to the player or that someone else accessed the account. Therefore, the complaint was rejected due to insufficient evidence.

Read moreRead less Submitted: 16 May 2024 Resolved Our verdict

Case closed

Disputed amount: $50

Player’s withdrawal confiscated.

The player from the US had won through free spins and requested a withdrawal which was initially approved. However, three days later, his VIP status had been revoked and the withdrawal was cancelled. After the player’s complaint, we had contacted the casino for clarification. The casino confirmed that the player’s $50 winnings had been released and delivered. Regarding the VIP status, the casino explained that it was determined by an automated algorithm based on the player’s deposit history. The player had acknowledged the payment and the explanation for the VIP status change, hence we considered the complaint resolved.

Read moreRead less Submitted: 19 Apr 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $1,500

Player’s balance has been confiscated during gameplay.

The player from the United States had lost over $1500 from her balance during a $10 spin. She still had a $160 bonus play-through remaining before she could withdraw her funds. Despite our attempts to communicate with the player to gather more information and evidence, she did not respond. Therefore, we were unable to investigate further into her claim about the missing winnings. As a result, the complaint was rejected due to lack of cooperation from the player’s side.

Read moreRead less Submitted: 03 Apr 2024 Case closed Our verdict

Other

Disputed amount: $20,000 CLP

Player’s winnings have been confiscated.

The player from Chile had his withdrawal cancelled without any explanation and all his winnings had disappeared. He had sought clarification on why his withdrawal was cancelled and his money was not returned to his account. However, before the Complaints Team could fully investigate the issue, the player had requested the case to be closed, stating he no longer wished to play at the casino. As per his request, we had rejected the complaint.

Read moreRead less Submitted: 31 Mar 2024 Case closed Our verdict

Unjustified complaint

Disputed amount: Mex$229

Player’s winnings confiscated due to alleged bonus abuse.

The player from Mexico had used a no-deposit bonus and made a deposit of 21 USD to verify their cryptocurrency wallet for a planned withdrawal. Despite having seen the approved withdrawal of 250 USD split into two parts in their history, only the deposit of 21 USD was reflected in their account. The casino had alleged violation of bonus terms as the reason, which the player disputed. However, after reviewing the evidence provided by the player, we concluded that the player had indeed violated the bonus terms by using more than one no-deposit bonus before making a real money deposit. As a result, the casino acted within its rights to void the winnings and refund the player’s deposit. The player was given time to respond or provide additional information but failed to do so, leading us to close the complaint as unjustified.

Read moreRead less Submitted: 18 Mar 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player raises issue of expired casino prizes.

The player from the US had expressed disappointment with advertised prizes for deposits over $50 that appeared to be expired and unusable. The player had won a $50 free chip which was expired when he tried to redeem it. We had asked the player several questions to further understand the issue and had extended the response time by 7 days. However, due to the lack of response from the player, we were unable to proceed with the investigation and had to reject the complaint.

Read moreRead less Submitted: 26 Feb 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $107

Player claims that payment has been delayed.

The player from Arizona had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn’t been processed yet. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could occur due to unfinished KYC verification or a high volume of withdrawal requests. We had offered to intervene if the withdrawal was not received within this timeframe. However, the player did not respond to our follow-up messages, leading to our inability to investigate further. Consequently, the complaint was rejected.

Read moreRead less Submitted: 14 Feb 2024 Unresolved Our verdict

Uncertain case, passive regulator

Black points: 181Disputed amount: $1,700

Player’s account was closed.

The player from Israel, whose documents had been verified and approved by the casino, had won $1700. However, the casino had closed his account without providing access to live chat or responding to his emails. The casino had claimed that the account was deactivated due to multiple accounts related to the player, which was contrary to the casino’s terms and conditions. Despite numerous follow-ups from the Complaints Team, the casino had failed to provide sufficient evidence to support their claim. The issue had remained unresolved as the casino did not respond to the team’s final request for clarification. The casino’s rating might have been negatively affected due to the unresolved complaint.

Read moreRead less Submitted: 11 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: 428 ₮

Player facing withdrawal limit issue.

The player from Argentina had participated in cryptoloco’s referral program, winning 500 from the referral. However, the player had only been able to withdraw a maximum of 72, which was the amount of the referral bonus. After the player’s complaint, the issue had been escalated by the Casino Guru team. The casino had initially made an error regarding the maximum cashout for the free chip, but after an internal review, the remaining funds were approved for withdrawal. The casino had confirmed that the payment was sent to the player’s Bitcoin address. After some delay and further communication with the casino, the player had confirmed receiving the payment in his BTC wallet. The complaint had then been successfully resolved.

Read moreRead less Submitted: 31 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player’s withdrawal request cancelled without explanation.

The player from the US had faced problems related to withdrawal cancellation. Having fulfilled the wagering requirements and sought to withdraw $100, they found their request cancelled without explanation. The player received no response from the casino to several attempts at communication over a week, despite receiving frequent promotional emails from the casino. We had asked the player for additional information regarding the use of consecutive free bonuses, as this could have been a potential reason for the withdrawal cancellation according to the casino’s terms and conditions. However, the player did not respond to our inquiries, and as a result, we were unable to further investigate or provide potential solutions to the issue.

Read moreRead less Submitted: 13 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s withdrawal is delayed due to pending verification.

The player from Albania had been waiting for a withdrawal for three months. Despite having met the wagering requirements for a no-deposit bonus, he was asked to deposit while his account verification was still pending. The player had attempted to send his verification documents via email, as the casino’s on-site identification app was not functioning, but he hadn’t received any response. The player decided to make a deposit to facilitate the withdrawal. However, after making the deposit, his winnings were confiscated by the casino, which claimed he had taken his third no-deposit offer. The player’s account was verified, but he wasn’t satisfied with the casino’s actions. We had closed the complaint upon the player’s request, but it was reopened later, and the player was not satisfied with the outcome. The complaint was eventually rejected due to the player’s non-response to our messages and questions.

Read moreRead less Submitted: 07 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $765

Player believes that their withdrawal has been delayed.

The player from Kentucky had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn’t been received yet. The Complaints Team had advised the player that withdrawal processing could take a few days or weeks, and suggested waiting at least 14 days before submitting a complaint. The team had also offered to intervene if the player’s account was verified, his gaming history checked, and his withdrawal approved by the casino, but he still hadn’t received his winnings after 14 days. However, due to the player’s lack of response to further inquiries, we were unable to proceed with the investigation and the complaint was subsequently rejected.

Read moreRead less Submitted: 01 Jan 2024 Case closed Our verdict

Other

Disputed amount: $33

Player complains about sudden drop in winnings.

The player from the US had reached winnings of $1,854.46 from a $33 coupon. However, the winnings had suddenly dropped to $24 and a transaction of “coupon reversal withdrawal approved, -$1854.46” had appeared in his account history. The Complaints Team had confirmed that the casino’s terms and conditions limited the maximum withdrawal from a No Deposit Bonus to 1 times the face value of the bonus. The casino representative had provided proof that the player had received $33 after the coupon reversal withdrawal, but he had lost the funds in the process. Therefore, the Complaints Team could not assist further and the complaint was rejected.

Read moreRead less Submitted: 31 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: 100 USDC

Player’s deposit not credited to their account.

The player from the Philippines had deposited funds for KYC verification, but the deposit had not been credited to his account. Despite having reached out to customer service, he had received false information, which led to claims of the casino being a scam. The Complaints Team had advised the player to contact his payment provider for investigation, as the casino had no control over the deposit. The player had provided a transaction ID for a deposit, but it was not found on Blockchain.com or Blockchair.com, suggesting that the casino had not received any deposit. The casino had confirmed that they had not received any funds from the player. The transaction itself exists in the Polygon network, but there are still some doubts about the actual address to which the funds supposedly were sent. The Complaints Team and the casino had continued to investigate the issue, but the player’s account was closed during the process. The casino confirmed that no successful deposits had been made to the player’s account. The Complaints Team concluded that they were unable to assist further due to the complexity of crypto transactions and the lack of funds received by the casino. The complaint was rejected due to the player’s lack of response.

Read moreRead less Submitted: 02 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player experiences delayed withdrawal.

The player from California was upset with the withdrawal process despite the casino’s advertisement of instant withdrawals. Upon multiple inquiries, the casino had kept extending the waiting period, then stated it took 7-10 business days for approval and another 7-10 for payment. The player also complained about the casino’s cryptocurrency practices, stating that they only allowed Bitcoin withdrawals despite accepting deposits in Litecoin. We advised the player to wait and keep us updated. However, the player did not respond to our further inquiries, leading us to reject the complaint.

Read moreRead less Submitted: 28 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $1,026

Player struggles with withdrawal cancellation and misplaced bet.

The player from the US had faced multiple issues with an online casino. He had experienced withdrawal requests being cancelled without explanation, later approved in two differing amounts. Additionally, he had noticed a significant decrease in his account balance after placing a bet. The casino’s customer service had not responded to his complaints. The player had claimed his winnings were accumulated with a ’no withdrawal limit’ bonus and a deposit, with a maximum withdrawal limit of $6,600. However, the casino’s rules had indicated that the maximum withdrawal amount from any No Deposit Bonus was only $50. Despite attempts to clarify the situation, the player ceased communication and the complaint was rejected due to lack of response.

Read moreRead less Submitted: 14 Nov 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $1,000

Casino has closed, and winnings are inaccessible.

The player from the US is unable to access their $1,000 in winnings due to an abrupt casino closure. The casino representative has informed us that the casino is operational but provided us with evidence that the player used multiple consecutive free chips without a deposit. This violates the casino terms and conditions therefore we have rejected the complaint.

Read moreRead less Submitted: 11 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $575

Player’s withdrawal has been blocked without explanation.

The player from Lebanon won through a free bonus at cryptoloko online casino. Despite meeting playthrough requirements and providing documents requested by the casino, their withdrawal request was rejected. After being informed the withdrawal was approved, their account was blocked suddenly. The complaint was closed as the player stopped responding.

Read moreRead less Submitted: 10 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: $235

Player’s withdrawal requests are being rejected.

The player from Arizona had made several deposits and subsequent withdrawal requests at Crypto Loko Casino, but they had all been canceled or rejected. After the player’s complaint, we had communicated with the casino on his behalf. The casino had claimed the funds were initially denied due to a “mixing funds” issue, which was their mistake. They corrected it by re-depositing the requested amount, minus a $48 cash credit already issued, into the player’s account. The player had confirmed receiving the funds and expressed his satisfaction with the resolution. The issue was then considered resolved.

Read moreRead less Submitted: 07 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: $4,503

Player’s winnings have been confiscated.

The player from Missouri completed a wager and won $4503.97, but the casino reversed the coupon, resulting in loss of winnings. The complaint was resolved as the player got fully paid out.

Submitted: 30 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $700

Player’s withdrawal is delayed.

The player from California was waiting for a payout of $700. Despite having complied with the crypto withdrawal requirements, the casino had not processed the payment. We reached out to the player for more information about the withdrawal request, but did not receive a response. Due to the lack of communication from the player, we were unable to investigate the issue further and had to reject the complaint.

Read moreRead less Submitted: 24 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $500

Player’s winnings haven’t been received yet.

The player from Arizona had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. The player had provided screenshots of the casino’s rules, which stated a withdrawal should have been approved within a day and paid out immediately, or within 72 hours in unusual circumstances. The player had expressed frustration with the delay, which had exceeded a week. We had advised the player to wait for 14 days after requesting the withdrawal before escalating the issue. However, the player failed to respond to our subsequent messages, leading to the rejection of the complaint due to lack of further information.

Read moreRead less Submitted: 22 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $2,000

Player’s account is suddenly inaccessible.

The player from Texas, after receiving approval for a $2000 withdrawal, suddenly found himself unable to access his casino account without any clarification or notification. The Complaints Team had reached out to the player for more details to better understand the situation and had extended the complaint’s timer by 7 days. However, due to the player’s lack of response, we were unable to proceed with the investigation and were forced to reject the complaint.

Read moreRead less Submitted: 18 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $400

Player’s withdrawal request cancelled repeatedly.

The player from the United States attempted to withdraw their winnings two weeks ago, but the transaction keeps getting cancelled. The casino has responded only with an automated message. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 17 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: 1,000 USDC

Player’s $1000 Bitcoin withdrawal has been delayed.

The player from Greece had reported a delayed payout of $1000 via Bitcoin from CryptoLoko casino. Despite the casino’s claim of instant payouts, the player had been waiting for 5 days. The player expressed frustration with the casino’s misleading marketing regarding their withdrawal speed. We had advised the player to wait for two weeks for the withdrawal to be processed. However, due to the player’s lack of response to our follow-up messages, we were unable to proceed with the investigation. The complaint was therefore rejected.

Read moreRead less Submitted: 10 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $89

Player claims that payment has been delayed.

The player from Michigan had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. Despite having his account verified and making an additional payment as requested by the casino, he still hadn’t received his winnings. Our team had extended the complaint resolution timer by 7 days, asking for further response from the player. However, due to a lack of response from the player, we couldn’t investigate the issue further and had to reject the complaint.

Read moreRead less Submitted: 09 Oct 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $1,288

Player’s withdrawal was partially confiscated.

The player from the United States had faced an issue when he attempted to redeem 1,300 USD into his crypto wallet. Instead, the withdrawal had been canceled by a manager and only 12 USD was received, leading to a loss of 1,288 USD. The player had claimed to have met the playthrough requirements of a bonus code, but the casino’s terms and conditions stated that players could not redeem multiple free bonuses consecutively without making a real-money deposit in between. The player had activated several free bonuses without making any deposits, and therefore, we were unable to assist him further. The complaint was rejected due to the player’s violation of the casino’s bonus policy.

Read moreRead less Submitted: 07 Oct 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $50

Player’s winnings have not been paid out.

The player from Florida claims that the Crypto Loco casino has not paid out their winnings. Furthermore, the casino representatives are not responding to emails and the player has been removed from the live chat functionality. After we got in touch with a casino representative, it turned out that the player claimed 13 consecutive free chips without any cash deposits in between, therefore they were not eligible for winnings from the last used no deposit bonus. Unfortunately, we were forced to reject this complaint since the casino acted in accordance with its terms and conditions.

Read moreRead less Submitted: 25 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $760

Player’s winnings disappeared.

The player from Nevada had deposited $10 via a Bitcoin wallet and won $600. He had faced issues with multiple withdrawal attempts, with only a $19 withdrawal proving successful. After betting over $2000, his final balance had been $760.17. However, his attempts to withdraw were met with a ‘manager withdrawal request’ that zeroed his balance, with no communication from the casino. Despite our efforts to understand and resolve the issue, the player did not respond to our inquiries. Therefore, we were unable to investigate further and had to reject the complaint.

Read moreRead less Submitted: 17 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $1,000

Player’s withdrawal has been rejected.

The player from the United States is experiencing difficulties withdrawing his Free Chip winnings. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 01 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $548

Player claims that payment has been delayed.

The player from Michigan has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 20 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: $717

Player’s withdrawal has been delayed.

The player from Virginia reported a delayed withdrawal. This is the player’s second withdrawal, and the issue persists past the casino’s stated 7-day processing period. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 24 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $87

Player’s deposit isn’t showing up.

The player from South Carolina is experiencing issues with depositing money into the casino via a cryptocurrency wallet. Despite contacting customer support, the issue remains unresolved. The complaint was closed as the player stopped responding.

Read moreRead less Submitted: 23 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: 10 ₮

Player’s deposit not registered by the casino.

The player from Bangladesh deposited money into the casino, but the casino claims no deposit was made. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 21 Jul 2023 Case closed Our verdict

Other

Disputed amount: $689

Player’s winnings from a bonus were confiscated.

The player from Iowa was playing on a bonus, hit a win and then the bonus was suddenly confiscated by the casino, despite not breaking any rules. We rejected the complaint because the casino provided evidence confirming the player had played their balance down to zero.

Read moreRead less Submitted: 08 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $625

Player’s withdrawal requests are repeatedly denied.

The player from Oregon is having ongoing issues with withdrawals. Despite multiple attempts to contact support via email, there has been no response and live chat is also disabled. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 04 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $2,500

Player faces withdrawal cancellations.

The player from the United States fulfilled all wagering requirements and attempted to withdraw winnings. Despite regular contact with support and submitting ID for verification, all withdrawal attempts have been canceled without clear guidance. The player stopped responding to our questions and comments, so we had to reject the complaint.

Read moreRead less Submitted: 03 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player’s struggling to withdraw their winnings.

The player from the United States is experiencing difficulties withdrawing their funds. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 01 Jul 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $1

The player’s no longer eligible for casino bonuses.

The player’s no longer eligible for casino bonuses for unknown reason. The complaint was closed as it is purely the casino’s decision who get’s or does not get a bonus.

Submitted: 14 Jun 2023 Resolved Our verdict

Case closed

Disputed amount: $50

Player’s withdrawal has been delayed.

The player from Virginia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 14 Jun 2023 Resolved Our verdict

Case closed

Disputed amount: $70

Player’s struggling to withdraw her winnings.

The player from the US is not able to withdraw her winnings. All withdrawal requests have been declined. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 12 Jun 2023 Resolved Our verdict

Case closed

Disputed amount: $50

Player is struggling to withdraw their bonus winnings.

The player from the United States had a negative experience with Crypto Loko casino. They received a bonus offer, played through the wagering requirements, verified their identity, deposited $12, and attempted to withdraw $62. However, their withdrawal requests were consistently declined, and the casino displayed foul play. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

Read moreRead less Submitted: 01 Jun 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $400

Player’s withdrawal has been delayed.

The player from Washington has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 01 Jun 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $50

Player claims that payment has been delayed.

The player from the US requested a withdrawal less than two weeks prior to submitting this complaint. The payment wasn’t processed. We contacted the casino representative to comment the case and found out that the player had used several consequental free chips without making real money deposit between them therefore they were the winnings were not valid for a withdrawal. Based on the evidence from the casino, we were forced to reject the complaint.

Read moreRead less Submitted: 25 May 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player’s struggling to withdraw his winnings.

The player from the US is experiencing difficulties withdrawing his winnings from a no-deposit bonus. Even though we assumed that the issue had been resolved, without a confirmation from the player, we were forced to reject this complaint.

Read moreRead less Submitted: 23 May 2023 Resolved Our verdict

Case closed

Disputed amount: $141

The player struggles to withdraw his balance.

The player struggles to withdraw his balance for unknown reason. The complaint was resolved as the player received his money.

Submitted: 19 May 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $80

Player’s withdrawal has been delayed.

The player from California requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 12 May 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $92

Player’s withdrawal has been delayed.

The player from Bulgaria had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. We found out that the winnings were made by claiming 5 consecutive free chips without making a single real money deposit in between, so the casino acted in complience with its terms deniyng the withdrawal requests. Therefore, we rejected the complaint.

Read moreRead less Submitted: 04 May 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $450

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 23 Apr 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Withdrawal of player’s winnings has been delayed.

The player from Minnesota submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 22 Apr 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $450

Player’s account was blocked.

The player from the US had his account blocked after he requested a withdrawal. We closed the complaint because the player stopped responding.

Submitted: 12 Apr 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $1,500

Player is struggling to complete account verification.

The player from the United States is complaining about the lengthy verification process. Player has stopped responding to the complaint, therefore, it has been rejected.

Submitted: 06 Apr 2023 Resolved Our verdict

Case closed

Disputed amount: $400

Player’s account was blocked.

The player from the United States had his winnings voided and the account blocked. The issue was successfully resolved as the player received his funds.

Submitted: 05 Apr 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $8,000

Player’s winnings have been reduced.

The player from the US is dissatisfied that the casino reduced his winnings and then didn’t send them to him. We later found out that the casino confiscated his winnings because he activated multiple no-deposit bonuses consecutively. We closed the complaint because this was in compliance with their bonus terms.

Read moreRead less Submitted: 24 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: $400

The player’s unable to withdraw his balance.

The player’s unable to withdraw his balance due mixing funds with bonus. After some discussion, the casino reviewed the situation and decided that because they were able to differentiate between bonus funds and cash funds available, the player could be paid their balance on this occasion.

Read moreRead less Submitted: 23 Mar 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $50

Player’s complaining about high withdrawal fees.

The player from the United States was experiencing difficulties with high unexpected withdrawal fees. Basically, the casino refunded him only his deposit due to a breach of the casino’s Terms and Conditions. The player used multiple consecutive no-deposit bonuses without making deposits between them, which is prohibited. The winnings were obtained from the last bonus, and the deposit was made after. Besides that, there is a suspicion of using multiple accounts - at least 2 accounts were registered from the same household shortly after each other. Both used no-deposit bonuses. Therefore, the player is not entitled to the winnings obtained from the last no-deposit bonus, and we decided to close the complaint as unjustified. The casino acted correctly and in accordance with its rules.

Read moreRead less Submitted: 22 Mar 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $750

Player’s not able to access his account.

The player from Singapore was not able to log into his account. It turns out that the player is from Australia, and he circumvented the casino’s restrictions to hide his real location, and to be able to register and play in the casino. In addition, the player used several consecutive no-deposit bonuses without making deposits between them, which is forbidden according to the casino’s rules. The casino refunded him with his confirmation deposit. The casino acted correctly and in accordance with its terms and conditions, and we accept its decision. The complainant is not entitled to the winnings obtained this way. Therefore, the complaint was closed as unjustified.

Read moreRead less Submitted: 22 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: 25 ₮

Player’s withdrawal was canceled.

The player from Argentina played with a bonus. After requesting a withdrawal, the casino confiscated his winnings. The player allegedly mixed funds by depositing real money on top of the existing non-withdrawable balance. He was asked to wager the balance in accordance with the deposit mandatory wagering requirement, but later, the support found out the fact funds were mixed up, so his balance was reset to just his deposited money, and he was asked to wager it in the same way without a non-withdrawable balance. We tried to find out what happened with the funds that were confiscated during the balance reset, however, it is not clear where those funds originated, and in the meantime, the casino decided to restore the disputed funds. The complainant confirmed that the issue had been resolved.

Read moreRead less Submitted: 20 Mar 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $4,300

Player’s winnings have been capped.

The player from the United States had his winnings reduced.

Submitted: 18 Mar 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Can$8,000

Player’s winnings were voided.

The player from Canada had her winnings from a no-deposit bonus confiscated. We closed the complaint because the player stopped responding.

Submitted: 28 Feb 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $100

Player’s bonus winnings have been voided.

The player from the United States had his winnings cancelled due to a rule forbidding the redemption of multiple consecutive Free Bonuses.

Submitted: 25 Feb 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $280

The player’s balance disappeared.

The player from the US had his balance confiscated due to mixing funds. We closed the complaint because the player stopped responding.

Submitted: 23 Feb 2023 Resolved Our verdict

Case closed

Disputed amount: $89

The player struggles to withdraw his winnings.

The player struggles to withdraw his winnings due ongoing verification. The complaint was resolved as player got paid out.

Submitted: 10 Feb 2023 Case closed Our verdict

Other

Disputed amount: $187

The player’s winnings were voided.

The player’s winnings were voided for claiming 2 bonuses in row. The complaint was closed as the situation was explained by the casino to the player.

Submitted: 09 Feb 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $40

Player’s not able to withdraw.

The player from Argentina was accused of claiming multiple free bonuses in a row. the player confirmed this and therefore he wasn’t eligible for the winnings. We rejected the complaint for this reason.

Read moreRead less Submitted: 05 Feb 2023 Resolved Our verdict

Case closed

Disputed amount: $306

Withdrawal of player’s winnings has been delayed.

The player from Colorado submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 03 Feb 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $1,100

Player’s winnings were confiscated.

The player from the US won from a no-deposit bonus, but her winnings were confiscated. The complaint was rejected because the casino provided us with relevant evidence of multiple accounts created by the player.

Read moreRead less Submitted: 25 Jan 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $600

The player’s dissatisfied with the overall casino experience.

The player’s dissatisfied with the overall casino experience as the support is unprofessional. The complaint was closed as the player stopped responding.

Submitted: 22 Jan 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $71

Player’s account has been blocked.

The player from the US has been blocked without further explanation. The casino stated that the player had their account blocked due to requesting chargebacks and using a VPN at sister casinos. It also came to light that the player had registered multiple accounts at these casinos. Consequently, the complaint was rejected.

Read moreRead less Submitted: 18 Jan 2023 Resolved Our verdict

Case closed

Disputed amount: $276

Player’s withdrawal has been delayed.

The player from Pennsylvania has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 11 Jan 2023 Case closed Our verdict

Player stopped responding

Disputed amount: €12,210

Player’s bonus winnings have been reduced.

The player from Italy had their bonus winnings capped. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

Submitted: 06 Jan 2023 Resolved Our verdict

Case closed

Disputed amount: $105

Player’s withdrawal has been delayed.

The player from the United States requested a withdrawal three weeks prior to submitting this complaint. After getting in touch with the casino and checking the data from the Bitcoin wallet, the player confirmed the payout was successful.

Read moreRead less Submitted: 05 Jan 2023 Case closed Our verdict

Other

Disputed amount: $2,107

The player’s winnings were capped.

The player’s winnings were capped for having multiple accounts.The casino stated that the player did have a duplicate account, but the main issue was that the player had claimed multiple free bonuses in a row without making a deposit in between. As this is directly against the terms of the casino, the complaint was ultimately rejected.

Read moreRead less Submitted: 02 Jan 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: €1,300

Player’s account has been blocked.

The player from Germany has been blocked without further explanation. After a closer examination, we ended up rejecting this complaint as there was evidence of creating multiple accounts.

Submitted: 01 Jan 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $105

The player’s winnings were voided.

The player’s winnings were voided due claiming a bonus from a restricted country. The complaint was closed as the player stopped responding.

Submitted: 28 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: $441

Player’s winnings haven’t been received yet.

The player from Pennsylvania has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 25 Dec 2022 Case closed Our verdict

Player stopped responding

Disputed amount: €17,100

Player believes that their withdrawal has been delayed.

The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 24 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: $3,000

Player’s bonus winnings have been reduced.

The player from the United States had his bonus winnings capped.

Submitted: 23 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: NZ$105

Player’s struggling to complete account verification.

The player from New Zealand is experiencing difficulties withdrawing his winnings due to ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

Read moreRead less Submitted: 21 Dec 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: $120

Player’s account has been blocked.

The player from the United States had his account blocked without further explanation.

Submitted: 21 Dec 2022 Case closed Our verdict

Other

Disputed amount: $630

Player’s account has been blocked.

The player from the US has been blocked without further explanation. After a closer examination, we ended up rejecting this complaint as there was evidence of creating multiple accounts.

Submitted: 20 Dec 2022 Case closed Our verdict

Player stopped responding

Disputed amount: $105

Player’s withdrawal has been cancelled.

The player from the United States had his Free Chip winnings cancelled without further explanation. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 16 Dec 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: $2,676

Player claims that payment has been delayed.

The player from Florida has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn’t fully understand the bonus terms and used rude abusing language towards our staff which is unacceptable.

Read moreRead less Submitted: 16 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: $295

Player’s winnings haven’t been received yet.

The player from Texas has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 15 Dec 2022

Resolved Our verdict

Case closed

Disputed amount: R600

Player’s account closed without explanation.

The player from Tunisia deposited on Yebo Casino, won 600 ZAR (approximately $30), and upon request for his winnings, his account was closed without any explanation. He asserts that he has not violated any terms and conditions. We closed the complaint as resolved since the player confirmed a successful resolution.

Read moreRead lessYebo CasinoYebo CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 26 Sep 2023 Resolved Our verdict

Case closed

Disputed amount: R17,000

Player has been accused of opening multiple accounts.

The player from South Africa has been accused of opening duplicate accounts. Admittedly, they opened and played in two different ones. The complaint was closed after the casino suspended the player’s secondary account and allowed him to play and withdrawal on his main account.

Read moreRead lessYebo CasinoYebo CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 02 Feb 2021

Resolved Our verdict

Case closed

Disputed amount: $121

Player believes that their withdrawal has been delayed.

The player from California had requested a withdrawal less than two weeks before submitting this complaint. Her money had not been received yet. After communicating with the Complaints Team, the player confirmed that she had received her winnings. However, she had expressed dissatisfaction with the casino’s withdrawal speed, contrary to its claims of instant crypto withdrawals. The Complaints Team had explained that they did not handle complaints about false advertising unless it significantly affected the player, such as confiscation of winnings. Since the primary issue of delayed payment had been resolved, the complaint had been marked as ‘resolved’ by the team.

Read moreRead lessPunt CasinoPunt CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: R24,000

Player struggles with casino site accessibility.

The player from South Africa is unable to reach the casino site due to a technical error. He has an outstanding withdrawal of 20K, as well as an account balance of 4K. Despite contacting and emailing support, the issue remains unresolved. The complaint was resolved as the site finished their maintenance.

Read moreRead lessPunt CasinoPunt CasinoSafety Index:LowSafety Index Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don’t recommend playing casinos with a Low Safety Index. Submitted: 10 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player claims that payment has been delayed.

The player from Texas requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessPunt CasinoPunt CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 Jul 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from Minnesota has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessPunt CasinoPunt CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 08 Sep 2022 Resolved Our verdict

Case closed

Disputed amount: €100

The player’s withdrawal was refused.

The player’s withdrawal was refused as the casino stated they were not eligible to use a bonus. After discussing the issue the player and the casino reached a mutual agreement and the issue was resolved.

Read moreRead lessPunt CasinoPunt CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Aug 2022 Resolved Our verdict

Case closed

Disputed amount: €349

Player’s winnings have been declined.

The player from Finland played with a No Deposit bonus and requested a withdrawal. Later the casino canceled their winnings because players from Finland are not eligible for this bonus. The case, was successfully resolved.

Read moreRead lessPunt CasinoPunt CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Jun 2022 Resolved Our verdict

Case closed

Disputed amount: €100

Player’s winnings have been cancelled.

The player from Italy has been informed he cannot withdraw winnings from a free spin bonus due to country restrictions. After contacting the casino, the player received his winnings and the complaint was successfully resolved.

Read moreRead lessPunt CasinoPunt CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Feb 2022 Resolved Our verdict

Case closed

Disputed amount: $50

Player’s experiencing technical problems.

The player from US has been experiencing technical issues while accessing the casino. The player confirmed the issue was resolved.

Punt CasinoPunt CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 Jan 2022 Resolved Our verdict

Case closed

Disputed amount: R6,000

Player is criticizing withdrawal limits.

The player from South Africa is unhappy with weekly withdrawal limits. After the player has accumulated substantial winnings, she was informed about R1,000 weekly withdrawal limit. Player’s complaint has been resolved successfully.

Read moreRead lessPunt CasinoPunt CasinoSafety Index:LowSafety Index Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don’t recommend playing casinos with a Low Safety Index. Submitted: 20 Oct 2020 Resolved Our verdict

Case closed

Disputed amount: 8,000 

Player’s withdrawal has been delayed.

The player from Namibia has requested a withdrawal. It has been withheld without further explanation. Player received her winnings with time delay because transfers to Namibian bank lasts longer than usual.

Read moreRead lessPunt CasinoPunt CasinoSafety Index:LowSafety Index Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don’t recommend playing casinos with a Low Safety Index. Submitted: 12 Jun 2020

Resolved Our verdict

Case closed

Disputed amount: $1,911

Player’s withdrawal has been delayed.

The player from Texas requested a Bitcoin withdrawal on 08/14/2024, which remained unapproved despite her communication with the casino. While they claimed to escalate the issue, she received no resolution or response from a manager. After further inquiry, she confirmed receipt of her funds, although the amount was $1,910.86 instead of her expected $2,350 due to reversed charges on deposits. The issue was resolved with clarification from the casino regarding the deductions, and the complaint was marked as ‘resolved’ by the Complaints Team.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 30 Aug 2024 Resolved Our verdict

Case closed

Disputed amount: $350

Player cannot access account with pending withdrawal.

The player from the US had deposited $96 to Raging Bull Casino but could not access the website. Additionally, he had a $500 withdrawal pending. The complaint was rejected due to the player’s lack of response to the Complaints Team’s inquiries, which prevented any further investigation or potential solutions. The issue was later reopened at the player’s request, where he clarified that he had approximately $350 remaining in his account but was unable to log in due to restrictions. The Complaints Team was seeking supporting evidence regarding the player’s balance to assist in resolving the matter. Ultimately, the issue was resolved after the player communicated with the casino, confirming that his account had been re-activated and access restored. The complaint was marked as resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 03 Aug 2024 Resolved Our verdict

Case closed

Disputed amount: $4,250

Player’s Bitcoin withdrawals are delayed.

The player from the United States had requested three Bitcoin withdrawals totaling $3,000 in winnings, which were approved between June and July 2024. Despite repeated promises from the casino host, the player had not received the funds after over 45 days. After engaging with the Complaints Team, the player received $2,250 of the outstanding amount, and further assistance led to the eventual payment of the remaining $750. The issue was resolved, and the player confirmed receipt of all funds.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 30 Jul 2024 Resolved Our verdict

Case closed

Disputed amount: $330

Player’s withdrawal is delayed.

The player from Argentina requested a withdrawal on June 26, but it remained unapproved and unreviewed as of July 16. Casino support cited an exceeded payment limit requiring further review. After our intervention, the casino confirmed that the player’s account was in order, and the withdrawal was processed. The player acknowledged receipt of the payment, and the complaint was marked as resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Jul 2024 Resolved Our verdict

Case closed

Disputed amount: $400

Player’s withdrawal repeatedly delayed due to ID verification issues and maximum cashout discrepancy.

The player from Texas had requested a withdrawal three weeks prior and faced ongoing issues with ID verification despite being told it was accepted. At that time, the casino claimed it couldn’t verify the player’s Bitcoin address due to the date of the withdrawal, causing further delays. There was also an issue with the maximum cashout of the bonus. After our intervention, the casino acknowledged a discrepancy in the bonus terms and agreed to review the payout situation. Ultimately, the player received $283 in Bitcoin, resolving the issue to her satisfaction.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 14 Jul 2024 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player claims that payment has been delayed.

The player from Massachusetts had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn’t been processed yet. We informed the player about typical withdrawal times and advised patience. The player later confirmed that the withdrawal had been received. The complaint was marked as resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 07 Jul 2024 Resolved Our verdict

Case closed

Disputed amount: $200

Player’s withdrawal has been delayed.

The player from Ohio requested a $200 withdrawal on May 31st and had completed the verification process. Customer service repeatedly informed her that the issue was being escalated, but it took 48 business hours each time, causing ongoing delays. The player confirmed on June 13th that the withdrawal was approved and supposed to be sent to her bitcoin account, but she had not received it. After further communication, the player reported on June 27th that the money was received. We marked the complaint as resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 12 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: $470

Player’s withdrawal is delayed.

The player from Florida had requested a withdrawal of $875 on the 15th, but it had not been reviewed or approved after two weeks. The player had won $1300 minus the coupon amount. After several follow-ups, the casino confirmed the payment was sent to a third-party provider, citing a 3-10 business day window for disbursal. Despite delays, the player reported receiving the payment eventually. The complaint was marked as resolved by the Complaints Team.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 04 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: $1,000

Player’s withdrawal is stuck due to document verification.

The player from Kansas had complained about a withdrawal delay from an online casino. Despite having provided all necessary documents and followed up via email and live chat, the casino had failed to resolve the issue and had requested further documentation. We had intervened and kept the complaint open until the player confirmed that the casino had agreed to wire his withdrawal. However, the casino then extended the waiting period for the payment approval. After further intervention from our side, the casino agreed to convert the player’s withdrawal to Bitcoin for a one-time transaction. The player had confirmed the successful resolution and thanked us for our assistance.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 18 Apr 2024 Resolved Our verdict

Case closed

Disputed amount: $162

Delayed withdrawal and lack of communication from the casino.

The player from California had reported that he had requested a withdrawal two months prior, which was approved, but he had not received his funds. The casino had ceased communication. He had reached out to our Complaints Team for assistance. After our team’s intervention and communication with the casino, the player confirmed that he had received his payment from Raging Bull Slots Casino. Consequently, the issue had been marked as ‘resolved’ in our system.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: $2,000

Player has issues with virtual card verification for withdrawal.

The player from the US had faced an issue with verifying a virtual card required for her winnings withdrawal at Raging Bull Slots Casino. The Complaints Team had engaged with the casino and the player to better understand the issue. The casino had suggested the player to provide access to the digital wallet where the transaction of cards could be traced or alternatively screenshots with card numbers from the same wallet. Upon receiving this advice, the player had confirmed that her issue was resolved and requested for the complaint to be closed.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 04 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: $11,900

Player experiencing delayed payouts.

The player from Nebraska had experienced delays in receiving seven different withdrawals via wire transfer from Raging Bull Slots Casino. Despite two approvals, none of the funds had been received, with waiting times surpassing the previously mentioned frames. The player had feared these delays could lead to an indefinite waiting period. The Complaints Team had intervened, communicating with both the player and the casino, and the issue was gradually resolved. The player had received all the withdrawals from his original complaint. However, he was waiting for additional withdrawals from new winnings at that time. The player had expressed his appreciation for the assistance provided by the Complaints Team and Raging Bull Slots Casino.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 19 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: $400

Player’s withdrawal pending due to document issues.

The player from the Netherlands had experienced a delay in her withdrawal due to ‘missing documents’. Despite having sent the documents multiple times, her withdrawal had remained pending for over six weeks. After a series of exchanges with the casino and the complaints team, it was discovered that the casino had not received her proof of address and a valid method of payout. The player then sent these details again, and the casino confirmed receipt. The player had since received most of her winnings but reported a portion still missing. Despite this, she opted to close the complaint due to fatigue over the process. The issue was considered resolved as the player had confirmed receipt of most of her funds.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 17 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: 54.37 mBTC

Player experiences significant withdrawal delay.

An Arizona player requested a withdrawal six weeks ago that was approved but not received. The VIP support and department claims to have been notified, and all documentation is reported to be accurate and submitted. The player requests assistance with the prolonged delay. The complaint was resolved as the player finally received his payout from the casino.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal is delayed.

The player from Louisiana had requested a withdrawal from an online casino and had experienced delays and a lack of communication from the casino. Despite the casino eventually having approved the withdrawal after the player’s complaint, the funds were not received immediately. Our team had reached out to the player for updates, but the player did not respond, which led us to initially reject the complaint. However, upon reopening the complaint at the player’s request, it was confirmed that the funds had been received. The issue was subsequently marked as resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 05 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal is being delayed.

The player from the US had been waiting for three weeks for her withdrawal to be approved, despite the casino’s Terms and Conditions having promised a 7-10 day timeframe. This issue remained unresolved despite multiple escalations. The player had confirmed that her withdrawal was approved but she had not yet received her payout. After our team’s intervention and communication with the casino’s representative, the player finally received her withdrawal. The complaint was then marked as resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 01 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: $1,120

Player’s Bitcoin withdrawal has been delayed.

The player from the United States had reported an issue of not having received her approved Bitcoin withdrawal even after a month. Despite her consistent follow-ups, the withdrawal had remained pending. After her complaint was lodged, the casino resolved the issue and sent the pending Bitcoin withdrawal. The player had confirmed the receipt of her withdrawal, and the complaint was subsequently marked as ‘resolved’ by us.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $600

Player’s withdrawal has been delayed.

This player from Indiana had experienced a delayed withdrawal of $600 that had been made on November 25th after three $20 deposits. The player had not made any withdrawals from the casino before and had deposited and withdrawn in Bitcoin. After 20 business days of waiting and no approval of the withdrawal, the player had contacted us. We had engaged with the casino representative who confirmed all was in place for the payment to be released. The player later confirmed receipt of the withdrawal. The issue had been successfully resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 13 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $792

Withdrawal of player’s winnings has been delayed.

The player from Ohio had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. The player had previously made successful withdrawals and all her documents had been verified. The casino had approved her withdrawal but the funds were not deposited. After a series of communications, the casino requested the player’s Bitcoin address to process the payment. The player had expressed dissatisfaction over the delay, comparing it to faster services in other casinos. After an extension of the resolution period, the player confirmed that she had received her withdrawal. We had marked the complaint as ‘resolved’.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 02 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: ??

Player is unable to input the correct birthdate during registration.

The player from Kentucky had experienced technical difficulties while registering on the inclave platform, specifically when she was entering her birthdate. The player had been entering her birthdate in the month/day/year format instead of the required day/month/year format. After she changed the format, the player was able to successfully register her account. The Complaints Team has since marked the complaint as resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: ??

Player reports unauthorized card linked to account.

The player from the United States had experienced issues with depositing because a card, not owned by the player, had been associated with their account. She had requested to remove the card to allow for continued play and withdrawal capabilities. After some back and forth with the casino’s representative, it had been confirmed that the card had been used for a deposit. However, the player had insisted she did not own the card and nobody else had access to her account. Eventually, the casino had agreed to remove and block the card from the player’s account as a courtesy, resolving the issue. The player had been satisfied with the outcome and expressed her gratitude.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 06 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: $650

Player’s withdrawal is excessively delayed.

The player from Texas made a withdrawal request three weeks ago. The casino has failed to respond via email and only communicates through chat with promises of an escalated case. However, it’s been 20 days without further action. Finally, after the situation was reviewed from the casino’s representative, the player received his winnings.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 20 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: $550

Player’s withdrawal has been delayed and his account access revoked.

The player from the United States is facing issues with receiving his payout. Additionally, he is now unable to log in to the site. Despite our attempts to contact the casino, it didn’t react to the complaint therefore the case was closed as unresolved. However, the player informed us the other day that the winnings had been received and the issue solved, therefore we changed the status of the complaint to the “solved” one.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 03 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawals are delayed.

The player from the US is experiencing delays when requesting withdrawals from the casino. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds. The Player’s complaint has been resolved successfully.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 17 May 2023 Resolved Our verdict

Case closed

Disputed amount: $2,000

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 May 2023 Resolved Our verdict

Case closed

Disputed amount: $2,750

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal almost three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 05 May 2023 Resolved Our verdict

Case closed

Disputed amount: $2,000

Player’s winnings haven’t been received yet.

The player from Oregon has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The casino has sent the payment to the crypto wallet the player has provided and there is nothing that can be done from our side as this issue is beyond our control. We advised the player to contact the payment provider directly. The player later let us know the withdrawal had been successfully received, so we consider this complaint to be resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 19 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: $8,000

The player’s balance was capped.

The player’s balance was capped for an unknown reason. We asked the casino for more information. While waiting for a reply, the player informed us that the casino had contacted her and that her balance had been restored. Consequently, the complaint was closed as ‘resolved’.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player has confirmed receipt of the payment.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Nov 2022 Resolved Our verdict

Case closed

Disputed amount: $4,800

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player has confirmed receipt of the payment.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 28 Oct 2022 Resolved Our verdict

Case closed

Disputed amount: $1,000

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 26 Jul 2022 Resolved Our verdict

Case closed

Disputed amount: $1,700

Player’s withdrawal has been delayed.

The player from US is dissatisfied with the withdrawal process. The casino responded and stated that the player’s withdrawal had been approved and that they should receive it soon. Shortly after, the payment was received and the issue was resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Jun 2022 Resolved Our verdict

Case closed

Disputed amount: $180

The player struggles to withdraw.

The player struggled to withdraw as his requests were getting rejected. After several complications and not receiving emails from the casino representative, the player decided to withdraw his funds via crypto wallet. The player confirmed that he received the payment about 2 months after filing the complaint. The complaint is resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 09 Jun 2022 Resolved Our verdict

Case closed

Disputed amount: $4,400

The player’s withdrawal was canceled.

The player’s withdrawal was canceled and the casino claims the player did it and lost his balance. The player confirmed the payment was received successfully.

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Case closed

Disputed amount: A$12,500

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for unknown reason. The casino responded to the complaint and soon after the player’s payments began to be processed. The player received all of their payments and the issue was resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Feb 2022 Resolved Our verdict

Case closed

Disputed amount: $500

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal two weeks ago. It has been received.

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Case closed

Disputed amount: $2,500

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for over 2 weeks. This case was successfully resolved.

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Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed for over a month.

The player from United States had been waiting for their withdrawal to be processed for over a month before submitting the complaint. Within a month afterwards, the player’s withdrawal was processed and their winnings were successfully received. The complaint was closed as ‘Resolved’.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Oct 2021 Resolved Our verdict

Case closed

Disputed amount: $1,169.3

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for over 2 months. Although the player received only a part of his outstanding balance, we assumed it was because of a sticky bonus, which is very likely given the nature of the casino. Since the player is not responding any more, we are considering this complaint as resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 13 Oct 2021 Resolved Our verdict

Case closed

Disputed amount: $500

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal three weeks ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.

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Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

The player from United States has requested withdrawal a month ago. It has been received.

Raging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 23 Aug 2021 Resolved Our verdict

Case closed

Disputed amount: $900

Player is struggling to withdraw winnings.

The player from US is experiencing issues with a withdrawal due to unfinished verification. After the casino were able to confirm the details with the player, the withdrawal was successful and the complaint is resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 02 Jun 2021 Resolved Our verdict

Case closed

Disputed amount: $4,750

Player’s struggling to withdraw her winnings.

The player from United States is experiencing difficulties withdrawing her funds due to limited availability of payment methods but she has received her winnings.

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Case closed

Disputed amount: €980

Player’s withdrawal has been delayed.

The player from United States had his withdrawal approved one month ago. It has been pending since. After some time the player received his winnings and this case is resolved.

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Case closed

Disputed amount: $850

Player’s withdrawal has been delayed.

The player from the United States complains about an uncertain issue regarding unpaid winnings. The issue was successfully resolved, the player received his funds.

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Case closed

Disputed amount: $950

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal almost a month ago. It has been pending since. This complaint got successfully resolved.

Raging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 30 Sep 2020 Resolved Our verdict

Case closed

Disputed amount: $1,000

Player’s withdrawal has been denied.

The player’s withdrawal has been denied several times.

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Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

The player from Australia has requested a withdrawal one month ago. It has been pending since. Player’s complaint has been resolved successfully.

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Case closed

Disputed amount: A$3,500

Player’s withdrawal has been denied.

The player from Australia is struggling to receive his winnings after being accused of playing a restricted game. The player was paid out, therefore we marked this complaint as ‘resolved’.

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Case closed

Disputed amount: €1,500

Player’s struggling to withdraw her winnings.

The player from Australia is experiencing difficulties withdrawing her winnings. The complaint was successfully resolved, the player received her winnings.

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Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

The player from Australia has requested withdrawal three weeks ago. It has been pending since. After some time the player managed to receive his funds and the complaint is resolved.

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Case closed

Disputed amount: A$14,000

Player’s struggling to withdraw his winnings.

The player from Australia has been waiting for his withdrawals since February. The casino managed to look into the issue and the withdrawals started coming to the player. The complaint was closed as ‘resolved’ since the withdrawals seem to be working to the player’s satisfaction.

Read moreRead lessPlanet 7 OZ CasinoPlanet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 22 Jun 2021 Resolved Our verdict

Case closed

Disputed amount: A$1,960

Player’s withdrawal has been delayed.

The player from Australia had been waiting to have her withdrawal processed for almost a month before submitting the complaint. The issue was resolved. Three weeks later, the player informed us she had received her funds.

Read moreRead lessPlanet 7 OZ CasinoPlanet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 13 Apr 2021 Resolved Our verdict

Case closed

Disputed amount: A$1,033

Player’s withdrawal has been delayed.

The player from Australia requested a withdrawal two weeks ago, but she still hasn’t received her winnings. She got it after delay.

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Case closed

Disputed amount: €800

Player’s withdrawals have been delayed.

The player from Australia has requested a withdrawal almost three months ago. It has been pending since but she received her winnings.

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Case closed

Disputed amount: A$4,500

Player’s withdrawal has been delayed.

The player from Australia has requested a withdrawal a month ago. It has been pending since. Eventually, the amount was payed to the player and the case is resolved.

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Case closed

Disputed amount: A$100

Player’s withdrawal has been delayed.

The player from Australia had requested a withdrawal more than a month before submitting the complaint. The complaint was resolved. The player received their winnings 3 weeks later.

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Case closed

Disputed amount: A$12,831

Player’s withdrawal has been delayed.

The player’s withdrawal has been delayed for over 3 weeks but player got all of his winnings to his bank account.

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Case closed

Disputed amount: A$1,566

Player’s withdrawal has been delayed.

The player from Australia has requested a withdrawal, unfortunately, it has been delayed for more than a month. Player got paid.

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Case closed

Disputed amount: A$1,000

Player’s struggling to withdraw her winnings.

The player from Australia has been waiting for her withdrawal for 3 weeks. The complaint got successfully resolved.

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Case closed

Disputed amount: A$44,000

Player’s withdrawal has been delayed due to KYC.

The player from Australia has been trying to complete the account verification for over a month. Player’s complaint is now successfully resolved.

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Case closed

Disputed amount: A$5,000

Withdrawal difficulties.

Donna, a player from Australia, has already been waiting for her money for more than three weeks but still hasn’t received her withdrawal.

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Case closed

Disputed amount: A$250

Player’s withdrawal delayed due to a long verification process.

The player has been unsuccessfully trying to withdraw his winnings for over ten weeks. We received a message, the issue was successfully resolved.

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Case closed

Disputed amount: A$47,000

Player’s winnings disappeared from his account.

Nicholas, a player from Australia, won big. After he tried to make a withdrawal, his winnings disappeared from his account.

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Case closed

Disputed amount: A$7,500

The player has been waiting for her withdrawals for several months.

The player won A$10,000 on May 22nd, 2019. All documents and withdrawals have been accepted and approved by the casino, but she only received A$2,480 and is still waiting for the rest. The issue was successfully resolved.

Read moreRead lessPlanet 7 OZ CasinoPlanet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 08 Sep 2019

Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawals have been delayed.

The player from Indiana had requested three withdrawals over the past three weeks, totaling $6,251. Despite providing all required documents for verification and having the payments approved, she was told that the withdrawals were pending final steps, with no clear explanation provided. We contacted the casino to clarify the status of the payments, and the casino confirmed that the last withdrawal was processed and pending transfer. After continued delays and communication, the player finally received her last payment, resolving the issue.

Read moreRead lessCaptain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 17 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: $700

Player’s withdrawal through Bitcoin has been delayed.

The player from Minnesota had requested a withdrawal which had been delayed for 2 weeks. Despite completing the requested verification process and having regular exchanges with the casino, the $700 payout via Bitcoin had yet to be processed. The Complaints Team facilitated communication between the player and the casino, resulting in the casino approving and expediting the payment. The player later confirmed receipt of the funds, resolving the issue.

Read moreRead lessCaptain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 20 May 2024 Resolved Our verdict

Case closed

Disputed amount: $335

Delay in processing Bitcoin withdrawal.

The player from the US had experienced a delay in the processing of his bitcoin withdrawal of $335.21. The withdrawal request had been placed more than a month ago, but the online casino had not provided any definitive timeline or updates despite multiple inquiries from the player. After the complaint had been lodged, the casino responded stating that the withdrawal had been approved at $133 after deducting the provided bonus of $202. The player later confirmed receipt of two payments totaling $117.60, suspecting the difference from the approved amount was due to a processing fee. We had confirmed the possibility of a processing fee and marked the complaint as resolved after the player had received his funds.

Read moreRead lessCaptain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 Apr 2024 Resolved Our verdict

Case closed

Disputed amount: Can$115

Player stuck with withdrawal problems since September 2023.

The player from Ontario had been trying to withdraw his winnings, originally from a no-deposit bonus, since September 2023. Despite having followed all promotional rules and ensured the correct usage of the bonus, the casino kept delaying the payout, giving a waiting period of 2-10 business days each time. After the player’s complaint, we asked the casino to provide an update on the status of the player’s withdrawal request. The casino representative had confirmed the player’s Bitcoin address and escalated the withdrawal for payment. The player had then confirmed receipt of his funds, and we had marked the complaint as resolved.

Read moreRead lessCaptain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 09 Apr 2024 Resolved Our verdict

Case closed

Disputed amount: $120

Player’s withdrawal has been delayed.

The player from the United States had followed all the necessary steps to play through a bonus and cash out. However, her withdrawal of $120 had not been approved despite assurances from a casino representative. After the player raised a complaint, we had facilitated communication between her and the casino. The casino had requested additional documentation and confirmation of the player’s Bitcoin address. The player had expressed concern about the safety of sharing her Bitcoin address and the history of her withdrawal requests being cancelled. We had assured her that her Bitcoin address would only be visible to us and the casino. Eventually, the player received her payment and expressed gratitude for our assistance. The issue had been successfully resolved.

Read moreRead lessCaptain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: €110

Player’s withdrawal is delayed.

The player from Germany had requested a withdrawal from the casino a month ago, but had not received the funds. The player had confirmed that he had met the sales requirements for a no deposit bonus and had deposited $10 in Bitcoin to verify the payment method. This had been his first time playing at this casino and he had not redeemed any bonuses before. The casino had responded that players from Germany were not allowed to cash out on free welcome chips but mentioned a recent Bitcoin transfer of $24. The situation had been reviewed by the casino’s relevant department. The complaint had eventually been resolved successfully.

Read moreRead lessCaptain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 02 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $185

Player’s withdrawal is delayed.

The player from Alaska has been waiting for his withdrawal for two weeks, and suspects the casino might refuse to pay. He is dealing with multiple withdrawals, and even though a couple are approved, he has not received any payment.

Read moreRead lessCaptain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal request is ignored by the casino.

The player from Poland won $100 from a free chip but has been unable to contact the casino despite submitting all the required documents. The player confirmed the case was resolved, so we closed it accordingly.

Read moreRead lessCaptain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 28 Jul 2023 Resolved Our verdict

Case closed

Disputed amount: $900

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.

Read moreRead lessCaptain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 02 May 2023 Resolved Our verdict

Case closed

Disputed amount: $6,050

Player’s winnings haven’t been received yet.

The player from Indiana had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We contacted the casino and found out that 2 of 3 withdrawal requests were already processed, and the third one was about to be approved by the casino. After several days, the player confirmed receiving their winnings in full amount, so we closed the complaint as resolved.

Read moreRead lessCaptain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Apr 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s deposit seems lost.

The player from the US deposited in the casino, but unfortunately, the transaction seems lost. The player confirmed the issue was resolved.

Captain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Apr 2023 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s struggling to complete the account verification.

The player from the United States is experiencing difficulties withdrawing her winnings due to ongoing verification. The player’s account had been verified, and the player confirmed receipt of the payment.

Read moreRead lessCaptain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: €50

Player’s struggling to withdraw his winnings.

The player from Sweden is experiencing issues with withdrawals. The case was successfully resolved, and the player got his withdrawal.

Captain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 09 Jun 2022 Resolved Our verdict

Case closed

Disputed amount: $949.82

Player’s withdrawal has been delayed.

The player from the US has been waiting for the withdrawal for over 2 weeks. The player confirmed that the funds were successfully received.

Captain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 24 Feb 2022 Resolved Our verdict

Case closed

Disputed amount: $2,000

Player’s withdrawal has been delayed.

The player from US has been waiting for a withdrawal for over 2 weeks. We closed the complaint because it seemed that the issue was resolved.

Captain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Feb 2022 Resolved Our verdict

Case closed

Disputed amount: $5,000

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal two months ago. It has been received.

Captain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 20 Sep 2021 Resolved Our verdict

Case closed

Disputed amount: $1,200

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal more than three weeks ago. It has been pending since. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint. The player contacted us once more, stating that the issue was not resolved, therefore we reopened this complaint to give it one more chance. The player got payed and the case is resolved.

Read moreRead lessCaptain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Feb 2021 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from United States had requested a withdrawal a month before submitting the complaint. The complaint was resolved. The player received their winnings 2 months later.

Captain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 31 Dec 2020

Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s experiencing difficulties withdrawing her winnings.

The player from Australia requested a withdrawal and after more than 2 weeks of waiting for payment decided to file a complaint. The player received payment approximately 4 weeks after submitting the withdrawal request. The complaint is resolved.

Read moreRead lessTrue Blue CasinoTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 May 2022 Resolved Our verdict

Case closed

Disputed amount: A$1,400.56

Player’s withdrawal has been delayed.

The player from Australia has requested a withdrawal more than a month ago. Unfortunately, it has not been received yet. The player informed us that he received the payment, so we closed the complaint accordingly.

Read moreRead lessTrue Blue CasinoTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Jan 2022 Resolved Our verdict

Case closed

Disputed amount: $327

Player’s withdrawal has been delayed.

The player from Australia requested a withdrawal and after 1 month of waiting for the payment, she decided to submit a complaint. The player received the payment more than 3.5 months after the original withdrawal request (approx. 2 weeks after reprocessing the payment) due to the lengthy and deeply investigation from the casino’s side - a technical problem was identified in the delivery of the original payment. The complaint is resolved.

Read moreRead lessTrue Blue CasinoTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 Nov 2021 Resolved Our verdict

Case closed

Disputed amount: A$1,500

Player’s struggling to withdraw her winnings.

The player from Australia tried to withdraw her winnings, but access to her account has been restricted. It has been resolved.

True Blue CasinoTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 25 Nov 2021 Resolved Our verdict

Case closed

Disputed amount: A$1,200

Player’s withdrawal has been delayed.

The player from Australia had her withdrawal requested six weeks ago. Unfortunately, it hasn’t been received yet. The withdrawal was received by the player eventually and the complaint is now resolved.

Read moreRead lessTrue Blue CasinoTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 21 Oct 2021 Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player is not satisfied with casino services.

The player from Australia was dissatisfied with the long withdrawal process. The complaint was successfully resolved and the player received their payment.

True Blue CasinoTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 30 Sep 2021 Resolved Our verdict

Case closed

Disputed amount: A$9,500

Player’s withdrawals have been delayed.

The player from Australia has requested withdrawals six weeks ago. It has been received.

True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Sep 2021 Resolved Our verdict

Case closed

Disputed amount: A$3,400

Player’s account has been blocked.

The player from Australia has had his winnings voided due to use of abusive language during his interactions with the customer support. He threatened to dispute his deposits. To prevent it, the casino decided to refund the player’s deposit and void his winnings As the player’s behaviour was clearly just a manifest of his frustration over, we considered the decision to be unreasonable and rule in favour of the player. The casino complied with our ruling and paid the player the disputed winnings. The complaint was closed as ‘resolved’.

Read moreRead lessTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 06 Aug 2021 Resolved Our verdict

Case closed

Disputed amount: A$5,000

Player’s withdrawal has been delayed.

The player from Australia has requested a withdrawal. Unfortunately, it has been delayed for a month. After delay it was received by the player.

True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Jul 2021 Resolved Our verdict

Case closed

Disputed amount: A$5,500

Player’s winnings have been reduced.

The player from Australia had her withdrawal delayed and winnings capped because of bonus conditions.

True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Feb 2021 Resolved Our verdict

Case closed

Disputed amount: A$20,000

Player’s withdrawal has been delayed and account closed.

Player’s withdrawal has been delayed due to KYC verification and his account was closed.

True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 28 Jul 2020 Resolved Our verdict

Case closed

Disputed amount: A$4,000

Player’s withdrawal has been delayed.

The player from Australia has requested a withdrawal more than two weeks ago. It has been pending since. After some time player was paid out so we closed this case as resolved.

True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 May 2020 Resolved Our verdict

Case closed

Disputed amount: A$580

Player’s struggling to withdraw his winnings.

The player from Australia is experiencing difficulties completing the account verification due to additional required documents. The extra verification is mandatory if a player was born in a foreign country. The issue was resolved, the player received his winnings.

Read moreRead lessTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Apr 2020 Resolved Our verdict

Case closed

Disputed amount: A$2,064

Player claims that her withdrawals have been reduced.

The player from Australia received smaller withdrawals than she has actually requested.

True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Feb 2020 Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

The player from Australia is struggling to receive her winnings. Player’s complaint is now successfully resolved.

True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Jan 2020 Resolved Our verdict

Case closed

Disputed amount: A$6,500

Player has been waiting for his winnings for over a year.

The player from New Zealand has requested a withdrawal more than a year ago. It has been pending since. Player’s complaint is now successfully resolved.

True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Jan 2020 Resolved Our verdict

Case closed

Disputed amount: A$9,500

Player account was closed and all winnings confiscated.

Jade from Australia won $9500. Fifteen days after she requested a withdrawal, the casino blocked her account and confiscated her winnings.

True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Jan 2020 Resolved Our verdict

Case closed

Disputed amount: A$20,000

Player’s withdrawal is delayed.

The player is displeased with the casino’s time-consuming withdrawal processing. The complaint was successfully resolved.

True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 Nov 2019 Resolved Our verdict

Case closed

Disputed amount: A$9,000

Player has a technical problem with the casino’s website.

Greg from Australia has a problem with the casino’s website. It looks like only the cashier page is not working, so he is unable to make a withdrawal.

True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Nov 2019 Resolved Our verdict

Case closed

Disputed amount: A$750

Player’s withdrawal has been pending for more than three months.

The player from Australia requested withdrawal. During the period of three months, while still having not received the money, the player changed his address and his ID is about to expire. Because of this, the player experiences difficulties proving his identity when trying to get his winnings. We’ve reopened this complaint as per the player’s request.

Read moreRead lessTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 16 Oct 2019 Resolved Our verdict

Case closed

Disputed amount: €1,691

Delayed express withdrawal, money still not in player’s bank account.

Emily requested two express withdrawals and the second withdrawal was declined. She resubmitted the second withdrawal and it got approved. The player expressed dissatisfaction with the casino’s withdrawal process. This case was successfully resolved.

Read moreRead lessTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Sep 2019

Resolved Our verdict

Case closed

Disputed amount: $720

Player’s withdrawal has been delayed.

The player from California had won a jackpot of $720 at Royal Ace casino on August 20 and had requested a withdrawal, which had not been processed a month later despite being told it would take 7-10 business days. After contacting the Complaints Team, it was confirmed that the payment had been sent to a third-party provider, and the player was informed that the transaction was forthcoming. Ultimately, the player confirmed that the withdrawal had been successful, and the issue was marked as resolved by the Complaints Team.

Read moreRead lessRoyal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 25 Sep 2024 Resolved Our verdict

Case closed

Disputed amount: $177

Player’s winnings haven’t been received yet.

The player from Alabama had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received at that time. The Complaints Team had advised the player to wait at least 14 days after requesting their withdrawal before submitting a complaint. After two weeks, the player confirmed that he had received his payout of $50, which was the maximum payout for the no deposit bonus he had used. The issue had been resolved successfully and the complaint had been marked as ‘resolved’ by the Complaints Team.

Read moreRead lessRoyal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: $2,100

Player claims that payment has been delayed.

The player from Texas has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessRoyal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Jul 2023 Resolved Our verdict

Case closed

Disputed amount: $2,625

Player experiences login issues and delayed payout.

The player from the United States is having issues with login and withdrawal. After a deposit of $125, a software glitch prevented the player from accessing the game. Despite multiple password resets and emails to the support, the issue persists. Additionally, the casino has not processed a pending withdrawal of winnings worth $2500 despite numerous document submissions. The player later informed us that her winnings have been paid, so we closed the complaint as resolved.

Read moreRead lessRoyal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Jul 2023 Resolved Our verdict

Case closed

Disputed amount: $11

Player is dissatisfied with a bonus.

The player from New Mexico didn’t receive the correct bonus. The player later confirmed that the issue was resolved.

Royal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 06 Jun 2023 Resolved Our verdict

Case closed

Disputed amount: $256

Player’s VIP status has been changed.

The player from the United States has been stripped of her VIP status. The issue has been resolved successfully.

Royal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 28 May 2023 Resolved Our verdict

Case closed

Disputed amount: $249

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for over a month. It has been received.

Royal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Jan 2022 Resolved Our verdict

Case closed

Disputed amount: $1,000

Player’s struggling to withdraw her winnings.

The player from United States is experiencing difficulties withdrawing her funds due to limited availability of payment methods but she received her winnings.

Royal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Feb 2021

Resolved Our verdict

Case closed

Disputed amount: $1,300

Player’s withdrawal has been delayed.

The player from the United States had waited for a month to withdraw his winnings of $1300.07 from an online casino, despite having provided all the requested information. He had passed the KYC verification and had not made any successful withdrawals from the casino before. The player reported that the casino had delayed his withdrawal and closed the chat on him. After the player had provided all the relevant communication between him and the casino, we contacted the casino and confirmed the withdrawal amount. The casino then processed the withdrawal and the player confirmed receipt of his winnings. The issue had been successfully resolved.

Read moreRead lessRaging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 02 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

The player from Australia requested a withdrawal four months prior to submitting this complaint. Once the casino was involved in the thread and was informed about the player’s issue, the problem moved forward quite quickly. The player received his payment approximately 5 months after the withdrawal request was made. The complaint is resolved.

Read moreRead lessRaging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Jun 2022 Resolved Our verdict

Case closed

Disputed amount: A$100

The player’s withdrawal has been delayed.

The player’s withdrawal had been pending for 2 weeks. It has been resolved.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Nov 2021 Resolved Our verdict

Case closed

Disputed amount: $2,319

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal three weeks ago, but it was delayed. The complaint was resolved and the player received their payment.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Oct 2021 Resolved Our verdict

Case closed

Disputed amount: $2,300

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for over a month for unknown reason. It has been received.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 13 Oct 2021 Resolved Our verdict

Case closed

Disputed amount: $250

Player’s withdrawal has been delayed.

The player from US is complaining about delayed withdrawal. It has been received.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Oct 2021 Resolved Our verdict

Case closed

Disputed amount: $400

The player’s withdrawal is delayed.

The player’s withdrawal is delayed even though it is not his first withdrawal request. It has been paid.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Sep 2021 Resolved Our verdict

Case closed

Disputed amount: €1,230

Player’s withdrawal has been delayed.

The player from the US is dissatisfied with the long withdrawal process. The casino payed out the winnings of the player and the complaint is now considered as resolved.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Aug 2021 Resolved Our verdict

Case closed

Disputed amount: A$900

The player’s withdrawal has been delayed.

The player’s withdrawal had been pending for over 2 weeks. The casino informed us that the payment was sent to the casino’s payment provider a few days before the player submitted the complaint. The player later confirmed she had received the payment. The complaint was closed as ‘resolved’.

Read moreRead lessRaging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Jul 2021 Resolved Our verdict

Case closed

Disputed amount: A$2,000

Player’s withdrawal has been delayed.

The player from Australia is dissatisfied with the long withdrawal process. It was received after a delay.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Jul 2021 Resolved Our verdict

Case closed

Disputed amount: A$2,200

Player’s withdrawal has been delayed.

The player from Australia has requested withdrawal almost two weeks ago. She got paid her winnings.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 17 May 2021 Resolved Our verdict

Case closed

Disputed amount: A$1,077

Player’s withdrawal has been delayed.

The player from Australia was dissatisfied with the casino’s long withdrawal process. The player received her funds 12 days after submitting the complaint. The complaint was closed as resolved.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Apr 2021 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from United States has requested withdrawal a month ago. It has been pending since. He has received his winnings.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Apr 2021 Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

The player from Australia has requested a withdrawal. Unfortunately, the payment seems to be delayed. After delay he received his winnings.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 18 Mar 2021 Resolved Our verdict

Case closed

Disputed amount: A$5,000

Player’s account has been blocked.

The player from Australia tried to verify his identity, but now he cannot log into his account. After submitting documents the problem was resolved.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Jan 2021 Resolved Our verdict

Case closed

Disputed amount: $800.05

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal few days ago. It has been pending since with a possibility to cancel the withdrawal. Player finally received all of his winnings.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Jun 2020 Resolved Our verdict

Case closed

Disputed amount: A$800

Player’s struggling to receive his winnings.

The player from Australia is experiencing difficulties withdrawing his winnings due to the unknown status of the account verification. The complaint was successfully resolved.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 28 Apr 2020

Resolved Our verdict

Case closed

Disputed amount: $80

Player’s monthly cash back payout has been reduced.

The player from the United States faced issues with withdrawing money from the casino. Despite the rule stating a minimum cash out of $100 for monthly cash back, she received only $20, with the casino citing the use of Coindraw as the reason. The player questioned if different withdrawal methods had different rules and experienced delays in getting responses from customer service. The issue was resolved after the casino provided the remaining balance, allowing the player to put it back in withdrawal. The complaint was marked as resolved.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 08 Jul 2024 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal delayed due to documentation issues.

The player from Puerto Rico had struggled to withdraw her winnings from the casino for several months, despite having provided necessary documents repeatedly. The casino had continuously denied the payout due to supposedly missing documents. The withdrawal had eventually been approved on April 12, but the funds were not sent until May 11. After the player confirmed the receipt of her funds, we had marked the complaint as resolved.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 11 May 2024 Resolved Our verdict

Case closed

Disputed amount: $300

Player’s withdrawal has been canceled.

The player from the United States had tried to make a withdrawal but was informed about missing documentation. Even though he provided all the requested documents, the casino kept asking for more information. The player had won the money without an active bonus. After the Complaints Team intervened, the Casino’s Representative had confirmed that the player’s account and bank transfer details were correct and that the withdrawal of $300 had been approved. However, the amount had included a non-cashable deposit bonus of $142, leaving the player with $158 to withdraw. This had been escalated for express disbursal. The player later confirmed receipt of the payment, and the complaint had been resolved.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 06 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: $2,400

Player’s Withdrawal Method Denied, Casino Instructs Bank Change

The player from Kansas had requested two separate withdrawals from Slots Garden, totalling $2400. The casino had initially refused to pay her through Bitcoin, her preferred method because she hadn’t deposited with Bitcoin. The casino had requested her bank details for a wire transfer, but later stated they couldn’t send the money to her bank. The player had been unwilling to change her bank or open a second account to receive her winnings. After the intervention by us, the casino released the first portion of the withdrawal via Bitcoin and expedited the remaining payment. The player had confirmed receipt of her winnings and the issue had been successfully resolved.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $1,400

Player can’t access winning account.

The player from California had had an issue accessing her Slots Garden casino account via Inclave after accumulating about $1,400 in winnings. She had been unable to get in touch with Slots Garden or Inclave and had suspected foul play due to sudden device problems. We had to reject the complaint due to the player’s lack of response to our messages and questions. However, the player later confirmed that the issue had been resolved.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: $116

Player faces severe withdrawal delay.

The player from the United States had had issues withdrawing her $400 winnings from an online casino. Despite having submitted the required identification multiple times, her withdrawal had remained “in process” for over three weeks. The casino had clarified that the approved withdrawal amount was $130, accounting for a bonus and account confirmation deposit. Eventually, the player had received $116 of her winnings. The issue had been successfully resolved.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 26 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal is delayed.

The player was facing issues with withdrawal. She had requested a payout of 880$ in Bitcoin, her payment method during the deposit. However, despite approval from the manager, the Bitcoin withdrawal was denied. It turned out it was a no-deposit bonus with a maximum cashout of $100 and a country restriction issue. Later, the complainant informed us that her issue was sorted out. The complaint is resolved.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 06 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Casino repeatedly delays player’s withdrawal.

The player from California has encountered problems with his withdrawal process despite verifying his account three times. He was promised a timeframe of 7 to 10 days which has extended, while communication with the casino remains the same. The issue of loyalty bonus limit was also raised. The complaint was resolved as the player’s money got paid out.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 23 Sep 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal was delayed.

The player from the United States had reported a delay in his withdrawal request since August 2nd. Despite having adhered to the casino’s rules, his withdrawal request had remained unprocessed. He had confirmed that he was not a bonus abuser, as he had made numerous deposits and losses. The Complaints Team had asked for screenshots of his bonus and cashier histories for further investigation. Eventually, the player had confirmed that he received his payment from Slots Garden. We had closed the complaint as ‘resolved’, and had directed the player to open a separate complaint for another issue with Lucky Legends Casino.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 18 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player experiences delayed Bitcoin withdrawal.

The player from Virginia successfully beat the stipulated playthrough limit and requested a withdrawal. The casino requested a KYC process and a deposit of $10 in Bitcoin for address proof. While the player complied, their withdrawal request was later revoked due to casino’s issues with CoinDraw. The player is unsettled about the additional waiting period stated by customer service and believes it’s time for third-party intervention. We closed the complaint as resolved since the player confirmed receipt of the payment.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 06 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: $10,000

Player’s Bitcoin withdrawals are delayed.

The player from the US requested four separate withdrawals using Bitcoin, but after two weeks, the requests were canceled and the money returned to their balance. Despite being assured that their issue would be resolved, the player hasn’t received any specific support and the issue remains unresolved. The issue has been resolved successfully.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 22 Jun 2023 Resolved Our verdict

Case closed

Disputed amount: $360

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for less than 2 weeks. The complaint was closed as resolved as the player received his money.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 12 May 2023 Resolved Our verdict

Case closed

Disputed amount: $900.5

Player’s withdrawals have been delayed.

The player from United States has 8 pending withdrawals over last four months. The complaint was resolved as the player recived all her checks from the casino.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 17 Aug 2021 Resolved Our verdict

Case closed

Disputed amount: R2,750

Player’s account has become inaccessible.

The player from South Africa had their account blocked without further explanation. Casino stopped providing services in South Africa but they’ve paid the winnings.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Aug 2021 Resolved Our verdict

Case closed

Disputed amount: R10,000

Player’s account has been blocked.

The player from South Africa had their withdrawals withheld and account blocked. The casino discontinued it’s South African version, however they were able to process the withdrawal for the player and the complaint is resolved.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Aug 2021 Resolved Our verdict

Case closed

Disputed amount: R10,000

Player’s account has been blocked.

The player from South Africa had their account blocked without further explanation. It was blocked because of regulations in South Africa and winnings were paid to the player.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 26 Jul 2021 Resolved Our verdict

Case closed

Disputed amount: €1,000

Player’s account has been blocked.

The player from South Africa had her account blocked without further explanation. The remaining balance is still held by the casino. After discussion it has been paid.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Jul 2021 Resolved Our verdict

Case closed

Disputed amount: R10,000

Player’s withdrawal has been delayed for a month.

The player from South Africa has requested withdrawal a month ago. It hasn’t been received yet. The player managed to receive her withdrawal and the complaint is resolved now.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 13 Apr 2021 Resolved Our verdict

Case closed

Disputed amount: $1,300

Player’s withdrawal has been delayed.

The player from United States has been struggling to receive her winnings for more than three months. After investigation she received her winnings.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 01 Jan 2021 Resolved Our verdict

Case closed

Disputed amount: R3,580

Player’s withdrawal has been delayed.

The player from South Africa was dissatisfied with the long withdrawal process and the casino’s support wasn’t helpful after inquiring about his withdrawal. The complaint was resolved. The player received his winnings nearly 3 months later, with unexpected fees deducted by one of the banks processing the payment.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 30 Nov 2020 Resolved Our verdict

Case closed

Disputed amount: R25,000

Player’s withdrawal has been delayed.

The player from South Africa is dissatisfied with the long withdrawal process and the casino’s support wasn’t helpful when he requested information about his withdrawal.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 09 Oct 2020 Resolved Our verdict

Case closed

Disputed amount: R2,000

Player’s withdrawal has been delayed.

The player from South Africa has requested a withdrawal six weeks ago. It has been pending since.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 31 Jul 2020 Resolved Our verdict

Case closed

Disputed amount: R12,000

Player is not satisfied with casino services.

The player from South Africa is dissatisfied with the long withdrawal process and the casino’s support. She received her money, therefore we closed this complaint as ‘resolved’.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 13 Jul 2020 Resolved Our verdict

Case closed

Disputed amount: R500

Player is not satisfied with casino services.

The player from South Africa is dissatisfied with the long withdrawal process and the casino’s support. The complaint was successfully resolved.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 07 Jul 2020 Resolved Our verdict

Case closed

Disputed amount: 1,000 din

Player is having difficulties to complete the KYC.

The player from South Africa struggles to complete the KYC process. At the same time, it seems that all winnings from the player’s account have been confiscated. Player’s complaint is now resolved.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 08 Nov 2019 Resolved Our verdict

Case closed

Disputed amount: R1,500

Player has a problem with withdrawal.

The player’s provided required information twice, but his withdrawal request was not processed. The casino stopped responding to his messages. This complaint was successfully resolved.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 14 Oct 2019 Resolved Our verdict

Case closed

Disputed amount: R740

Player is dissatisfied with the casino’s services.

William, a player from South Africa, won from a no deposit bonus and he is stuck on the verification process. He also expressed his dissatisfaction with the casino’s support and services. This case was successfully resolved.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 27 Sep 2019

Resolved Our verdict

Case closed

Disputed amount: $969

Casino site access issue post player’s withdrawal request.

The player from the US had experienced issues with site accessibility after making a withdrawal request. Despite having received an email confirmation of her withdrawal, she hadn’t been able to access the casino website from any of her devices. She discovered that her IP address was blocked, as she had been able to access the site using a VPN. After communicating with the Complaints Team, her issue had been resolved, and she confirmed that she received her payment. However, the issue with the IP address block remained, even though the player decided to stop using the casino.

Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Apr 2024 Resolved Our verdict

Case closed

Disputed amount: $688

Player believes that their withdrawal has been delayed.

The player from Indiana had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn’t been received yet. The Complaints Team had suggested that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests, and had advised the player to wait at least 14 days before submitting a complaint. However, the player confirmed that he had received his payment on the third day after his withdrawal request. Consequently, we marked the complaint as ‘resolved’.

Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 09 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: $682

Player’s withdrawal is delayed.

The player from California had reported a delay in receiving his Bitcoin withdrawal from an online casino. He had stated that the casino had approved his request, but he hadn’t received the payment despite being a KYC verified user with previous successful withdrawals. The player later confirmed that he had received his payout, and the issue had been resolved. We had subsequently marked the complaint as ‘resolved’ in our system.

Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $350

Player is experiencing difficulties with his verification.

The player from Japan is wondering if the casino accepts identity documents in Latin alphabet only. The issue has been resolved successfully.

Dreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: $758

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After we contacted the casino, its representative promised to look into the matter to assist the player. In the next few days, the player informed about finally getting the payment, therefore we closed the complaint as resolved.

Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 24 Jul 2023 Resolved Our verdict

Case closed

Disputed amount: €100

Player’s winnings haven’t been received yet.

The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. After cooperation from both the casino and the player, the solution has been found.

Dreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s struggling to complete account verification.

The player from South Africa is complaining about the lengthy verification process. The casino replied and stated that they had received the documents and that the player’s account was now verified. The casino further asked for a payment method to use to process the player’s withdrawal. The player provided this, and after some time, received their payment. Consequently, the complaint was closed as ‘resolved’.

Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 31 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: $820

Player’s struggling to complete the account verification.

The player from United States is experiencing difficulties withdrawing their winnings due to ongoing account verification. It has been received.

Dreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Nov 2021 Resolved Our verdict

Case closed

Disputed amount: $2,000

Player’s withdrawal has been delayed.

The player from Arizona has been waiting for the withdrawal since February. The casino representative managed to assess the situation and the player was able to receive her withdrawal.

Dreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 12 Jul 2021 Resolved Our verdict

Case closed

Disputed amount: $500

Player’s withdrawal has been delayed.

The player from United States had been waiting for her withdrawal for over a month before she submitted the complaint. The casino representative informed us the payment was processed and sent to the player’s Bitcoin wallet. Two weeks later, the player confirmed she received the payment. The complaint was closed as ‘resolved’.

Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 May 2021 Resolved Our verdict

Case closed

Disputed amount: $96

Player’s struggling to withdraw his winnings.

The player from Mexico is experiencing difficulties withdrawing his No Deposit bonus winnings.

Dreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 18 Apr 2021 Resolved Our verdict

Case closed

Disputed amount: $1,700

Player’s withdrawal has been delayed.

The player from United States has requested withdrawal a month ago. Unfortunately, the payment hasn’t been received yet. After some delays the player was able to receive her funds and the complaint is resolved.

Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Apr 2021 Resolved Our verdict

Case closed

Disputed amount: $119

Player’s struggling to withdraw his bonus winnings.

The player from Austria has completed wagering for a Free Chip and requested a withdrawal. Unfortunately, the withdrawal is still pending. The player received his winnings, the issue was resolved.

Dreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 May 2020

Resolved Our verdict

Case closed

Disputed amount: $2,000

Player’s withdrawal has been delayed.

The player from Pennsylvania experienced a delay in receiving funds via coindraw, despite being promised instant processing. After three days, the casino was uncertain about when the funds would be available. The issue was resolved when the player confirmed receipt of the funds.

Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Sep 2024 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal is delayed for seven weeks.

The player from Texas had requested a $2500 withdrawal seven weeks ago after winning with a “no rules” bonus. Despite completing and obtaining approval for all verifications, the payment had not been received, and customer service had failed to expedite or escalate the issue as promised. Ultimately, the issue was resolved successfully, and the payment was received by the player. The complaint was marked as ‘resolved’ in the system.

Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 02 Aug 2024 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal is delayed, with no answer from support.

The player from California had requested a withdrawal of $100 two weeks ago from Palace of Chance Casino, but had received no updates. Despite daily attempts to contact the support team, he had received no response and his access to live chat support was eventually blocked. His account had already been verified on February 15th, and he had made one deposit into the casino. He was informed on March 20th that his withdrawal request had been approved, but he was not paid out. After contacting the casino again, they had requested him to verify his account once more. Following the re-verification and our intervention, the player reported that he was finally paid out.

Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 16 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: $500

Player’s withdrawal request is rejected without explanation.

The player from the Netherlands had attempted to withdraw $500 over two separate transactions in January. After a month’s delay, the $200 withdrawal had been denied without any clear reason, despite the player’s multiple inquiries and repeated documentation submissions. The player had provided all necessary documents for account verification, including ID and proof of address. However, the casino had claimed they did not receive these documents and could not proceed without a valid method of payout. After a series of exchanges, the casino finally acknowledged the receipt of necessary documents and approved the withdrawal. The player had received part of her winnings but reported that some amount was still missing. Despite this, she had requested to close the complaint, expressing fatigue over the process.

Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 17 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: $2,000

Player’s bitcoin withdrawal has been delayed.

The player from Washington had experienced an issue with a delayed $2000 payout. Despite having completed the necessary paperwork twice and having received approval for the payout, the player had not received their bitcoin withdrawal after 6 weeks and 15 days of waiting. After we had requested clarification from the casino and the player, the player confirmed receipt of their winnings. We had then marked the complaint as resolved.

Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player faces delayed withdrawal approval.

The player from the US has been experiencing a delayed withdrawal approval since submitting a request in June 2023. They provided all necessary verification documents, and despite receiving approval, their withdrawal was later denied without explanation. The player resubmitted a withdrawal request and was seeking help in resolving the issue. We got in touch with the casino representative, and after he checked the issue internally, the player was informed about her withdrawal finally processed from the casino’s side. After that, they confirmed receiving the money, so we closed the complaint as resolved.

Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 21 Jun 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from the US requested a withdrawal in April. It has not been processed yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully

Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 21 May 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s winnings have been reduced.

The player from the United States had her bonus winnings capped. The player confirmed receipt of the payment, so we closed this complaint as resolved.

Palace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 May 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player is struggling to verify her payment method.

The player from Japan was struggling to complete her account verification. We contacted the casino and got the information that the player hadn’t added a valid payment method when requesting for a withdrawal. The player shared her Bitcoin address so the casino representative was able to add this to her account. The winnings were finally paid out, so we closed the complaint as resolved.

Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 09 Jan 2023 Resolved Our verdict

Case closed

Disputed amount: $400

Player’s withdrawal has been delayed.

The player from Texas has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player has confirmed receipt of the payment, so we closed this complaint as resolved.

Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Nov 2022 Resolved Our verdict

Case closed

Disputed amount: $2,240

Player’s withdrawals have been delayed.

The player from the United States has requested her first withdrawal almost one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Oct 2022 Resolved Our verdict

Case closed

Disputed amount: $2,500

Withdrawal of player’s winnings has been delayed.

The player from Pennsylvania submitted a withdrawal request less than two weeks prior to contacting us. The casino informed us they paid the winnings and the player. The player confirmed he received the winnings.

Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 Oct 2022 Resolved Our verdict

Case closed

Disputed amount: 175 ₮

Player’s withdrawal has been delayed.

The player from Switzerland has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player has confirmed that he has received the payment, so the complaint was resolved.

Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 18 Jun 2022 Resolved Our verdict

Case closed

Disputed amount: $5,000

Player’s withdrawals have been delayed.

The player from United States had been waiting for their two withdrawals to be processed for more than three weeks before submitting the complaint. Four weeks later, the player informed us that the withdrawals had been processed and successfully received. Sťažnosť bola uzavretá ako „vyriešená“.

Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Nov 2021 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal almost a month ago. It has been pending since. After investigation, she has received her winnings.

Palace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 16 Jan 2021 Resolved Our verdict

Case closed

Disputed amount: $550

Player is experiencing a problem with his withdrawal.

The player cannot withdraw his winnings. He is trying to verify his account and has already sent all required documents to the casino. This complaint was successfully resolved.

Palace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 12 Dec 2019

Resolved Our verdict

Case closed

Disputed amount: $75

Player can’t access a site and retrieve pay out.

The player from Texas had been unable to access the online casino site and had experienced issues while requesting a payout. He hadn’t been able to log into his account since November 1st and despite having been verified, he had been met with silence from the casino after multiple attempts to contact them. The casino finally responded, explaining that they had closed but would honor all legitimate winnings. After some delay due to the need to access financial data and arrange payment from a separate account, the casino confirmed that payment had been issued and delivered. The player had appreciated the team’s efforts and the complaint had been resolved successfully.

Read moreRead lessGrand Fortune CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 13 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: $2,500

The player struggles to verify his documents.

The player struggled to verify her documents as they were rejected by the casino. The casino informed us about completed verification and finally the player was able to withdraw her winnings therefore the complaint is resolved.

Read moreRead lessGrand Fortune CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 16 Jun 2022 Resolved Our verdict

Case closed

Disputed amount: $400

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal of Free Bonus winnings. She got her winnings.

Grand Fortune CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 17 Mar 2021

Resolved Our verdict

Case closed

Disputed amount: $1,090

Player’s crypto withdrawal has been delayed.

The player from California requested a withdrawal via crypto on July 1st, but despite being approved, they had not received their winnings after 19 days. The casino exceeded its maximum processing time and did not adhere to the fast withdrawal claims promoted on its website. The player confirmed passing KYC verification and meeting all bonus playthrough requirements. The issue was resolved as the player eventually received the withdrawal.

Read moreRead lessPrism CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Jul 2024 Resolved Our verdict

Case closed

Disputed amount: $50

Player gets half of their winnings.

The player from Texas had used a code to get 60 free spins with a max cash out of $100 at Prism Casino. After fulfilling all the requirements, the player had been left with $100 but the casino only paid $50. They later claimed that they had the wrong rules in the system. We had contacted the casino for clarification and they acknowledged an error on their part. An additional payment was issued and the player confirmed receipt of the full $100. The player had also expressed dissatisfaction with the casino’s decision to change their status to ‘skilled player’ after the issue was resolved. The complaint had been marked as ‘resolved’ by us.

Read moreRead lessPrism CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: $297

Player’s payout has been significantly delayed.

The player from South Carolina had had two missing withdrawal requests dating back to 11/27/2023. Despite having constantly communicated with the casino for a month, she had always been told to check back in 48 hours but ultimately no resolution had been provided. After the player’s complaint, we had advised her to wait for another week for the second payment as the casino might have applied weekly/monthly withdrawal limits. The player later confirmed that all her payments had been received. Consequently, we had marked the complaint as ‘resolved’ in our system.

Read moreRead lessPrism CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal has been repeatedly reversed.

The player from the United States is having trouble making a withdrawal. Despite being assured via live chat that there are no problems with the account, the funds keep being returned to the play account without any explanation or email notification from the casino. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

Read moreRead lessPrism CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 17 Jul 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s struggling to withdraw his winnings.

The player from the US was not able to withdraw his winnings. The player has received the payment, and the complaint was closed as “resolved”.

Prism CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Jan 2023 Resolved Our verdict

Case closed

Disputed amount: 1,394 ₮

Player’s withdrawal has been delayed.

The player from Canada has been waiting for his winnings since September. Player’s complaint has been resolved successfully.

Prism CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 30 Nov 2022 Resolved Our verdict

Case closed

Disputed amount: $1,550

Player’s withdrawals have been delayed.

The player from United States had been struggling to withdraw their winnings for three weeks before submitting the complaint. The complaint was resolved. The player received their winnings 2 months later.

Read moreRead lessPrism CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 31 Dec 2020

Resolved Our verdict

Case closed

Disputed amount: $1,509

Player’s withdrawal is delayed and under review.

The player from New York had requested a withdrawal from Wild Vegas Casino on June 27, which was initially denied. After resubmitting details for a bank wire, the casino claimed that the payment was sent on July 29, but subsequently informed the player on August 9 that the payment was still under review. The player confirmed that the funds were received in his account after a delay that was attributed to a third-party payment system. The issue was resolved successfully, and the complaint was marked as ‘resolved’ by the Complaints Team.

Read moreRead lessWild Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Aug 2024 Resolved Our verdict

Case closed

Disputed amount: $628

Player experiences prolonged withdrawal delay.

The player from Virginia had faced persistent withdrawal issues with the casino. After his initial withdrawal request for $627.77 in bitcoin was approved two months prior, the casino had required multiple verification methods, including another deposit and repeated sending of ID photos. Despite finally switching to a bank wire withdrawal, the transaction was still not processed after over a month. The issue was resolved after the player received $260.50 via bank wire and confirmed an additional $100 was available for withdrawal from his casino account. The complaints team marked the issue as resolved.

Read moreRead lessWild Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 May 2024 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

The player from Texas won $4500 and capped at $2500 for withdrawal. Despite the withdrawal being approved and all verification requirements being met, the player was experiencing issues with finalizing the transaction. Later, the player confirmed that the withdrawal was successfully paid. The complaint is resolved.

Read moreRead lessWild Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $50

Player’s withdrawal has been delayed.

The player from New York has been waiting for a withdrawal of $50 for two weeks. Despite contacting the casino several times and being assured the request was in the queue, the player’s withdrawal request has not been processed. We got in touch with the casino representative and he promised to assist in the matter. A couple of days later, the player informed us that the winnings were received so the complaint was closed as resolved.

Read moreRead lessWild Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 13 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: $100

The player’s winnings were voided.

The player’s winnings were voided for claiming multiple bonuses in row. The complaint was resolved as the player got paid out from the bonuses.

Wild Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 23 May 2023 Resolved Our verdict

Case closed

Disputed amount: $450

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal more than one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

Read moreRead lessWild Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 09 Apr 2023 Resolved Our verdict

Case closed

Disputed amount: $500

The player struggles to withdraw his balance.

The player struggled to withdraw his balance as the casino is keep requesting new documents. After contacting the casino, we found out that the player’s withdrawal has been finally approved and he successfully received the winnings so the complaint is marked as resolved.

Read moreRead lessWild Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 20 Jun 2022 Resolved Our verdict

Case closed

Disputed amount: ÂŁ500

Player’s withdrawal has been delayed.

The player from United Kingdom has requested a withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.

Wild Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Oct 2020

Resolved Our verdict

Case closed

Disputed amount: $197

Bitcoin withdrawal of player denied.

The player from the US had reported multiple approved payouts via Bitcoin in one day. However, after she received one payment, she was notified that she couldn’t use Bitcoin anymore and was required to opt for a wire transfer and submit additional documents. Despite her initial resistance to opening a new account for wire transfer, as she had been initially instructed to open a Bitcoin account, the issue was eventually resolved. The player confirmed that the matter had been taken care of, leading us to close the complaint as ‘resolved’.

Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 06 Apr 2024 Resolved Our verdict

Case closed

Disputed amount: $900

Player struggling with receiving payout.

The player from Kansas had experienced issues with her withdrawal from Planet 7 Casino as the operator had refused payouts via BTC, wire transfer, and check. The only option proposed had been opening an account with two banks, both inconveniently located for the player. After the player had opened a bank account and informed the casino, she was told to wait for a month to get her winnings due to the absence of a bank statement. However, the casino then allowed her to withdraw her winnings via Bitcoin, which she had initially requested. The player had received her winnings and was waiting for a payout from the casino’s sister company, Raging Bull Casino. The Complaints Team had marked the complaint as ‘resolved’.

Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 09 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: $500

Delayed payment frustrating the player.

The player from California had reported that she had requested a withdrawal two weeks prior but had not received the payout despite it having been approved. She had claimed to have received various excuses from the casino and had been told to wait longer. The player’s account had been verified, and she had fulfilled her wagering requirements. She had also reported having daily, unproductive conversations with the casino. After we invited the casino representative to the conversation, the casino confirmed that the payment had been processed. The player had confirmed receipt of her winnings, albeit with some confusion due to unfamiliar emails. We had marked the complaint as ‘resolved’.

Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 29 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $200

Player’s VIP status has been changed.

The player from the United States has been stripped of her VIP status. After a closer examination, we ended up rejecting this complaint as unjustified. The issue has been resolved successfully.

Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 28 May 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player is struggling to withdraw her winnings.

The player from the United States is experiencing difficulties withdrawing her tournament winnings. Player’s complaint has been resolved successfully.

Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 07 May 2023 Resolved Our verdict

Case closed

Disputed amount: $2,200

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal two weeks prior to submitting this complaint. The player has received the payment and the complaint was closed as “resolved”.

Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 25 Oct 2022 Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

The player from Australia has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 25 Aug 2022 Resolved Our verdict

Case closed

Disputed amount: $1,900

Player’s withdrawal has been delayed.

The player from US is dissatisfied with the withdrawal process.

Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 May 2022 Resolved Our verdict

Case closed

Disputed amount: $15,000

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for almost 2 weeks. The complaint was resolved as the player received her payment.

Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 08 Apr 2022 Resolved Our verdict

Case closed

Disputed amount: $351.17

Player’s withdrawal has been delayed.

The player from US has been waiting for their winnings for more than 2 weeks. The money was transfered to the player’s bitcoin wallet sucessfully.

Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 18 Mar 2022 Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

The player from Australia is dissatisfied with the withdrawal process. He has been waiting for weeks for his withdrawal. The issue was successfully resolved, the player’s winnings were eventually paid.

Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 03 Mar 2022 Resolved Our verdict

Case closed

Disputed amount: $850

The player’s withdrawal is delayed.

The player from United States requested a withdrawal and after more than 3 weeks of waiting for the payment, she decided to submit a complaint. The player received the payment approximately 5 weeks after the withdrawal request. The complaint is resolved.

Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 31 Jan 2022 Resolved Our verdict

Case closed

Disputed amount: $1,000

Player’s withdrawal has been delayed.

The player from US is dissatisfied with the withdrawal process. The player confirmed he managed to resolve the issue.

Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 11 Jan 2022 Resolved Our verdict

Case closed

Disputed amount: $1,500

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal two weeks ago. It has been received.

Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 30 Dec 2021 Resolved Our verdict

Case closed

Disputed amount: $1,400

Player’s withdrawal has been delayed.

The player from the United States asked for a second withdrawal at the casino, via Bitcoin. After 3 weeks she did not receive payment and created a complaint. After the casino representative was involved in resolving the complaint, the complaint was resolved. The player received payment after more than a month.

Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Nov 2021 Resolved Our verdict

Case closed

Disputed amount: $943

Player’s withdrawal has been delayed.

The player from United States requested a withdrawal, but the casino did not process his withdrawal for several weeks. After the casino representative was involved in resolving the complaint, the process moved on and the player received payment, approx. 2 months after the withdrawal was requested.

Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 14 Nov 2021 Resolved Our verdict

Case closed

Disputed amount: $1,800

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal three weeks ago. It has been received.

Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 24 Sep 2021 Resolved Our verdict

Case closed

Disputed amount: €1,430

Player’s withdrawal has been delayed.

The player from the US is dissatisfied with the long withdrawal process. The casino payed out the winnings of the player and the complaint is now considered as resolved.

Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 22 Aug 2021 Resolved Our verdict

Case closed

Disputed amount: $1,000

Player’s struggling to withdraw his winnings.

The player from US has been waiting for his withdrawal for 3 weeks. We rejected the complaint because the player didn’t respond to our messages and questions. The player confirmed in his second complaint that he received the withdrawal.

Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 15 Jul 2021 Resolved Our verdict

Case closed

Disputed amount: €300

Player’s struggling to withdraw his winnings.

The player from Italy had been waiting to receive his winnings for more than 7 weeks before he submitted the complaint. A few days later, the player confirmed he received his winnings. The complaint was closed as ‘resolved’.

Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 12 Jul 2021 Resolved Our verdict

Case closed

Disputed amount: €105.06

Player’s deposit has never been credited to his casino account.

The player from Italy has tried depositing money into his account but the funds seem to be lost. Player’s complaint has been resolved successfully.

Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 19 May 2021 Resolved Our verdict

Case closed

Disputed amount: $500

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal five months ago. It hasn’t been received yet. After communication with Casino she received her winnings.

Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 17 Apr 2021 Resolved Our verdict

Case closed

Disputed amount: $700

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal two months ago. It has been pending since. The player successfully managed to receive his funds and the complaint is resolved.

Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 11 Feb 2021 Resolved Our verdict

Case closed

Disputed amount: $1,100

Player’s withdrawals have been delayed.

The player from United States has requested withdrawals six weeks ago. They have been pending since. The complaint was resolved after the player received his winnings. Although, the player found the long withdrawal process as a negative experience and not planing to continue playing in the casino.

Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 17 Jan 2021 Resolved Our verdict

Case closed

Disputed amount: $2,000

Player’s withdrawals have been delayed.

The player from Australia has requested a withdrawal more than two months ago. It has been pending since, but the casino eventually managed to pay the process the withdrawal and the case is resolved.

Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 20 Dec 2020 Resolved Our verdict

Case closed

Disputed amount: $2,900

Player’s struggling to withdraw her winnings due to ongoing verification.

The player from United States is complaining about the lengthy verification process.

Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 20 Oct 2020

Resolved Our verdict

Case closed

Disputed amount: $2,500

Player believes that their withdrawal has been delayed.

The player from Florida had requested a withdrawal less than two weeks prior to submitting her complaint. Her money had not been received yet. The player experienced delays in receiving her winnings, which had initially been requested on June 13th and approved for disbursement on August 1st. After persistent follow-ups and communication between the player, the Complaints Team, and the casino, it was confirmed that the funds had finally arrived. The issue was resolved, and the player was advised to consider cryptocurrency options for faster transactions in the future.

Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 08 Jul 2024 Resolved Our verdict

Case closed

Disputed amount: $1,300

Player struggles with payment card verification.

The player from Mexico faced issues with the verification of her payment card at Slots of Vegas Casino. The verification process flagged her card as altered or damaged, which she assured was not the case, affecting her ability to withdraw funds. After multiple attempts and communications, the casino confirmed that all necessary documentation was on file and suggested updating her Bitcoin address. The withdrawal was eventually approved and processed, and the player confirmed receipt of the funds. The complaint was marked as resolved by the Complaints Team.

Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 May 2024 Resolved Our verdict

Case closed

Disputed amount: $1,000

Player’s withdrawal from the casino is delayed.

The player from the United States had submitted a withdrawal request of $1000, which had been her first interaction with the online casino. Despite having provided all KYC documents and her Bitcoin wallet address, she hadn’t received her winnings for over two weeks. The player had attempted to contact the casino multiple times through live chat and email, but to no avail. After submitting a complaint to the Complaints Team, we had contacted the casino on her behalf. The casino had responded, and the player was informed that her withdrawal had been approved. She had been told it would take an additional 7-10 days for the funds to be transferred to her Bitcoin wallet. Upon receiving her winnings, the player confirmed the successful resolution of her issue.

Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 20 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal delayed at the casino.

The player from California had been unable to withdraw his winnings of $2500 from the online casino. Despite having been a verified player and having made multiple attempts, his withdrawal request had been consistently denied. The player had faced similar issues with the casino’s sister site in the past. Upon mediation by our Complaints Team, the casino had agreed to process the player’s withdrawal via check. The player had confirmed the receipt of the check after a significant delay, marking the resolution of the issue.

Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 16 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: $2,500

Withdrawal of player’s winnings has been delayed.

The player from Texas had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up until that day. After communicating with the casino, the player’s withdrawal had been approved and a wire transfer had been initiated. However, the player had experienced delays in receiving the funds. We had advised the player to wait a few more days for the transaction to process. Eventually, the player confirmed that the funds had cleared in their account, resolving the issue.

Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: $31

Player cannot access account after withdrawal request.

The player from Texas had been unable to log into her Slots of Vegas account after she requested a withdrawal. After a series of exchanges, it had been revealed that her account was deactivated by the casino’s security department. The player had used a deposit bonus to accumulate winnings, but due to the bonus being non-cashable, she wasn’t eligible to withdraw the full amount. The casino had agreed to refund her initial deposit of $31. The player had confirmed receipt of the refund, which concluded the complaint. Throughout the process, we had mediated the communication between the player and the casino, facilitating a resolution to the issue.

Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 08 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

The player from California had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn’t been received at that time. The player had provided all necessary information to the casino multiple times but hadn’t received her withdrawal. Despite assurance from the casino for a specific date, the payment had been delayed further. After our intervention and communication with the casino, the player finally received her withdrawal. The issue had been resolved successfully and the complaint had been marked as ‘resolved’.

Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 30 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: $100

The player’s withdrawal is delayed.

The player’s withdrawal was delayed for almost a month. The player has received the funds, and the complaint was closed as “resolved”.

Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 20 May 2023 Resolved Our verdict

Case closed

Disputed amount: Can$292

The player’s winnings were capped.

The player’s winnings were capped due to mixed funds. We ended up closing the complaint as resolved since the player confirmed a successful resolution.

Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 May 2023 Resolved Our verdict

Case closed

Disputed amount: $900

Player can’t withdraw from the casino.

The player from the US is experiencing difficulties with the withdrawal of his winnings. The issue has been resolved successfully.

Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: $500

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for over 2 weeks. The complaint was closed as the player stopped responding. The complaint was reopened and the issue has been resolved successfully.

Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 25 Feb 2023 Resolved Our verdict

Case closed

Disputed amount: $2,115

Player’s withdrawal is delayed.

The player from the US is experiencing issues withdrawing his winnings from the casino. The player confirmed the issue was resolved.

Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Feb 2023 Resolved Our verdict

Case closed

Disputed amount: $105

Player’s withdrawal has been delayed.

The player from the US has been waiting for his winnings since November. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 02 Jan 2023 Resolved Our verdict

Case closed

Disputed amount: $1,250

Player’s withdrawal has been delayed.

The player from the US requested a withdrawal almost two weeks prior to submitting this complaint. The player has received the payment and the complaint was closed as “resolved”.

Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Oct 2022 Resolved Our verdict

Case closed

Disputed amount: $380

Player’s winnings haven’t been received yet.

The player from Arizona has been waiting for a withdrawal for less than two weeks. The player confirmed the payment was received and the issue was resolved.

Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Oct 2022 Resolved Our verdict

Case closed

Disputed amount: $2,000

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal one month prior to submitting this complaint. The player has received the payment and the complaint was closed as “resolved”.

Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 02 Oct 2022 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal 11 days prior to submitting this complaint. The player has received the payment and the complaint was closed as “resolved”.

Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Sep 2022 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

The player from South Africa has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet.

Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Aug 2022 Resolved Our verdict

Case closed

Disputed amount: $600

Player hasn’t received his withdrawal.

The player from the US requested a withdrawal, but it has not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 25 Jul 2022 Resolved Our verdict

Case closed

Disputed amount: $2,130

The player’s withdrawal is delayed.

The player’s withdrawal was delayed as the casino changed his payment method without any prior notice. The casino stated that the payment had been sent by check as this was the method used for previous withdrawals. However, the check was never received. After some time, the casino stated that they had canceled the payment by check due to the delays and would reissue the payment via Bitcoin. The player then received payment, although it seems some fees were applied without explanation. At this point, the player stated that they considered the matter to be resolved.

Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 06 Jul 2022 Resolved Our verdict

Case closed

Disputed amount: $1,129

Player’s struggling to withdraw her winnings.

The player from the US is experiencing difficulties withdrawing her winnings. Her withdrawal requests have been declined. The casino arranged for a check to be issued to the player. The player confirmed it was received and the issue is resolved.

Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 23 Jun 2022 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal ten days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Jun 2022 Resolved Our verdict

Case closed

Disputed amount: $1,900

Player’s struggling to withdraw his winnings.

The player from the US was trying to withdraw his winnings since February. The player was contacted by a responsible person representing the casino and was allowed to withdraw via Bitcoin. The complaint is resolved.

Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 18 May 2022 Resolved Our verdict

Case closed

Disputed amount: $127

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for unknown reason. The complaint is marked as resolved since the player confirmed successful receiving of the payout from the casino.

Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Apr 2022 Resolved Our verdict

Case closed

Disputed amount: $100

Player has been waiting for winnings for ten months.

The player from Japan has requested a withdrawal of his No Deposit bonus winnings ten months ago. It has never been received. This case was successfully resolved.

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Case closed

Disputed amount: €1,275

Player’s withdrawal has been delayed.

The player from the US is dissatisfied with the long withdrawal process. The casino managed to pay out the winnings and the complaint is resolved.

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Case closed

Disputed amount: $400

Player’s withdrawal has been delayed.

The player from United States is complaining about lengthy withdrawals. The complaint was resolved after the player received his winnings.

Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 08 Jan 2021 Resolved Our verdict

Case closed

Disputed amount: $1,500

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal almost two months ago. It has been pending since. After some time after the complaint was submitted, the withdrawal was payed to the player and the issue is resolved.

Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 02 Jan 2021 Resolved Our verdict

Case closed

Disputed amount: $1,200

Player’s struggling to withdraw his winnings.

The player from United States is experiencing difficulties withdrawing his funds due to limited availability of payment methods and ongoing verification. After communication he got paid his winnings through Bitcoin.

Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 23 Nov 2020 Resolved Our verdict

Case closed

Disputed amount: $888.71

Player is having difficulties with withdrawal.

The player from Italy is struggling to withdraw funds using an Italian payment provider probably due to geolocation.

Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Nov 2020 Resolved Our verdict

Case closed

Disputed amount: $700

Player’s withdrawal has been delayed.

The player from the US is experiencing some problems with withdrawal probably due to unfinished KYC. The complaint got resolved.

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Case closed

Disputed amount: $500

Player’s withdrawal has been delayed. This complaint got successfully resolved.

The player from United States has requested a withdrawal a month ago. It has been pending since.

Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 17 Jun 2020 Resolved Our verdict

Case closed

Disputed amount: $372

Player’s struggling to withdraw his winnings.

The player from Austria is having difficulties withdrawing his winnings for an unknown reason. Player got his winning from no deposit bonus.

Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Jun 2020 Resolved Our verdict

Case closed

Disputed amount: $932

Player’s struggling to receive his winnings.

The player from United States was assured by the casino that the winnings have been sent to her account three weeks ago. Unfortunately, she has never received any funds. Player’s complaint has been resolved successfully.

Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Jun 2020

Resolved Our verdict

Case closed

Disputed amount: $2,050

Player’s withdrawal is delayed.

The player from the United States had requested a withdrawal three weeks prior, which was approved on 8/26 and prioritized by the finance team. However, seven days passed without the player receiving the payment, and they were unable to get any updates or replies to their inquiries. The issue was resolved after the casino confirmed that the payment had been released to a third party and would arrive shortly. The player later confirmed receipt of the funds, leading to the complaint being marked as resolved.

Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Sep 2024 Resolved Our verdict

Case closed

Disputed amount: $297

Player’s approved withdrawal is delayed.

The player from Nevada had requested a withdrawal a month ago, which was subsequently approved but had not been processed. Despite multiple attempts to resolve the issue and promises from the casino, the payment had not been made. The player felt the casino had not adhered to its obligations or rules. After the player had provided all necessary documents and passed KYC verification, the issue remained unresolved for a period of time. However, ultimately, the casino had processed the player’s withdrawal and the player confirmed receipt of their funds. We had marked the complaint as ‘resolved’ in our system.

Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 28 Apr 2024 Resolved Our verdict

Case closed

Disputed amount: $117

Player’s withdrawal rejected and deposit not refunded.

The player from the US had a problem with a casino’s promotional offer. Even after satisfying the verification requirements and enduring the waiting period for withdrawal, their payout was denied for supposedly using multiple accounts and multiple free chips. They also had not received a refund for their deposited $17. The player provided screenshots and other necessary information to support their claims. The Complaints Team had contacted the casino and requested further details. After some back-and-forth communication, the player confirmed receipt of the funds, and the issue was marked as resolved.

Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 06 Apr 2024 Resolved Our verdict

Case closed

Disputed amount: $104

Player’s withdrawal has been delayed.

The player from California had been waiting for a withdrawal approval since February 26th. He had used a $25 no-deposit chip. The player confirmed that the withdrawal had been canceled and the amount had been returned to his casino balance. After the Complaints Team’s intervention and communication with the casino, the player confirmed that he had received his winnings. As a result, his complaint had been successfully resolved.

Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal delayed at the casino.

The player from the US had requested three withdrawals from an online casino two months prior but had not received the final payment. Despite having contacted the casino’s customer service and having received assurances, the payment had still not been processed. The player had expressed dissatisfaction with the casino’s responses and delay. We had intervened and communicated with the casino on behalf of the player. The casino then had arranged for the withdrawal to be disbursed as a physical check through a third-party payment provider. Following this, the player had confirmed receipt of the check, resolving the issue. We had thanked the player and the casino for their cooperation and had marked the complaint as resolved.

Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 25 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: $322

Player’s withdrawal has been delayed.

The player from Tennessee had been waiting nearly a month for a withdrawal to be processed at Casino. The casino had informed the player that they couldn’t send a check due to it being an international transaction, which the player insisted wasn’t true. The player had used a free chip to play and had to go through a playthrough of $4000 to receive real money. The casino had initially suggested a resolution through Bitcoin, however, the player had contested withdrawals within the account. After considerable back and forth, the casino had finally escalated the withdrawal for payment via Bitcoin. The player had confirmed receipt of the funds, effectively resolving the complaint.

Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from Alaska had waited for weeks for her withdrawal approval from an online casino. Despite multiple accelerations, the casino had seemed to be stalling. She had two approved withdrawals that hadn’t been paid. After several interactions with the casino and reconfirming her information, the player had finally received her winnings. The player had expressed dissatisfaction with the casino’s customer service and overall experience. The complaint had been marked as resolved by the Complaints Team.

Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from Virginia had encountered an issue with a delayed withdrawal from an online casino. The Complaints Team had advised her that withdrawals could take several days or even weeks to process, and that the delay might have been due to unfinished KYC verification or a high volume of withdrawal requests. The player had been advised to wait at least 14 days after requesting the withdrawal before submitting a complaint. The player later confirmed that her withdrawal had been approved and deposited. Consequently, the Complaints Team had marked the complaint as resolved.

Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Sep 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Withdrawal of player’s winnings has been delayed.

The player from Mississippi has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The issue has been resolved successfully.

Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 May 2023 Resolved Our verdict

Case closed

Disputed amount: $6,250

Player’s withdrawals have been delayed.

The player from the United States has requested several withdrawals. Unfortunately, the payments seem to be delayed. Player stopped responding to our question therefore the complaint was rejected. The issue has been resolved successfully.

Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 12 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: $1,000

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal. Unfortunately, the payment seems to be delayed. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s struggling to withdraw his winnings.

The player from the US is not able to withdraw his winnings. The player confirmed he received the winnings.

Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Jul 2022 Resolved Our verdict

Case closed

Disputed amount: $895

Player’s withdrawal has been delayed.

The player from the United States had requested a withdrawal more than one month prior to submitting this complaint. He received the payment approximately 6 weeks after the withdrawal request was made. The complaint is resolved.

Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Jun 2022 Resolved Our verdict

Case closed

Disputed amount: $1,140

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for over 2 weeks. We closed the complaint as resolved since the player has finally received his winnings.

Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 21 May 2022 Resolved Our verdict

Case closed

Disputed amount: $1,499

Player’s withdrawal has been delayed.

The player from the United States has requested withdrawal three weeks ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.

Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 06 Apr 2022 Resolved Our verdict

Case closed

Disputed amount: $1,151

Player’s withdrawal has been delayed.

The player from the US has been waiting for his withdrawals for 2 months. The issue was successfully resolved and the winnings withdrawn.

Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Mar 2022 Resolved Our verdict

Case closed

Disputed amount: $475

Player’s withdrawal has been delayed.

The player from US has been waiting for winnings since November. The issue was succesfully resolved, the player received their winnings.

Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Jan 2022 Resolved Our verdict

Case closed

Disputed amount: $5,500

Player withdrawal has been delayed.

The player from the US was struggling to withdraw her winnings. The casino was paying the player in increments, but the processing of the payments on the casino’s side was rather slow. More than two months after submitting the complaint, the player confirmed she had received all her winnings. The complaint was closed as ‘Resolved’.

Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 16 Dec 2021 Resolved Our verdict

Case closed

Disputed amount: $850

Player’s withdrawal has been delayed.

The player from the United States had requested a withdrawal almost two weeks ago. The complaint has now been resolved and the player has received their payment.

Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 08 Oct 2021 Resolved Our verdict

Case closed

Disputed amount: $600

Player’s withdrawal has been delayed.

The player from United States has requested withdrawal a month ago. It has been pending since. The casino managed to pay the winnings and the complaint is now resolved.

Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Sep 2021 Resolved Our verdict

Case closed

Disputed amount: $460

Player’s withdrawal has been delayed.

The player from United States has requested withdrawal a month ago. It has been pending since. AFter contacting the casino representative, the problem was quickly resolved.

Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 28 Jul 2021 Resolved Our verdict

Case closed

Disputed amount: $1,000

Player is experiencing an undefined problem.

The player from United States is experiencing difficulties withdrawing their winnings. The player managed to receive his winnings and the complaint is resolved.

Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 18 Apr 2021 Resolved Our verdict

Case closed

Disputed amount: $102

Player’s struggling to withdraw winnings.

The player from the UK is experiencing difficulties withdrawing funds. Her withdrawal has been pending for a month. After some time, the player managed to receive the withdrawal and the case is solved.

Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Apr 2021 Resolved Our verdict

Case closed

Disputed amount: $307

Player’s withdrawal has been delayed.

The player from United States had requested a withdrawal and the payment seemed to be delayed. The complaint was resolved. The player received the payment 1 month later, however, with fees deducted.

Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 20 Feb 2021 Resolved Our verdict

Case closed

Disputed amount: $8,500

Player withdrawal has been delayed.

The player from the US was trying to withdraw her winnings. She had to request multiple withdrawals over the course of 7 months before all her winnings were successfully transferred to her bank account. We closed the complaint as ‘resolved’ after the player received all her funds.

Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 24 Jan 2021 Resolved Our verdict

Case closed

Disputed amount: $1,000

Player’s withdrawal has been delayed for more than a month.

The player from United States had requested a withdrawal over a month before submitting the complaint. The complaint was resolved. The player confirmed she had received her funds a month later.

Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Dec 2020 Resolved Our verdict

Case closed

Disputed amount: $3,200

Player’s withdrawal has been delayed for over a month.

The player from United States had requested a withdrawal more than a month before submitting the complaint. The complaint was resolved. The player received his winnings 7 weeks later.

Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Dec 2020 Resolved Our verdict

Case closed

Disputed amount: $2,000

Player’s experiencing difficulties withdrawing his winnings.

The player from the United States has been trying to contact casino support without being successful. The complaint was resolved, the player received his winnings.

Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 24 Oct 2020 Resolved Our verdict

Case closed

Disputed amount: $1,400

Delayed wire transfer, money still not in player’s bank account after trying three bank accounts.

Deborah asked for a withdrawal, but she was informed that her bank is not supported. She created another bank account (which they suggested) and this bank was also not supported. After opening a third account, she is still waiting for her withdrawal. It has already been two months. This case was successfully resolved.

Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Sep 2019

Resolved Our verdict

Case closed

Disputed amount: $491

Player’s withdrawal is delayed.

The player from the United States had reported a delay in her withdrawal of $479 winnings from an online casino. Despite having her withdrawal approved since March 14, 2024, and daily email communication, she had not received her winnings. Upon our request for more information, she had responded affirmatively but did not clarify which questions she was answering. We had extended the response time by 7 days, but the player did not provide further details. Consequently, we were unable to investigate the issue further and had to reject the complaint. Later, the player had informed us that her withdrawal issue had been resolved, and thus, we had marked the complaint as ‘resolved’.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 28 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: $1,400

Player’s withdrawal has been delayed.

The player from the United States had experienced a delay in his withdrawal process at the online casino. Despite having withdrawn successfully before and having passed the KYC verification, his withdrawal had not been processed within the promised timeframe. The player had expressed dissatisfaction over the casino’s handling of the situation. After our intervention and communication with the casino, the player confirmed that the withdrawal had been successfully completed. The casino also confirmed the successful transaction. We had marked the complaint as ‘resolved’ in our system.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 24 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: $245

Player’s withdrawals are delayed.

The player from the US had had issues with delayed withdrawals at an online casino. After winning on slot games, he had attempted to cash out his winnings multiple times but had not received the funds. He had reached out to the casino’s customer support but had not received a satisfactory response. He had had a pending withdrawal of $205 and another for $40. The player had contacted us for assistance, and we had gotten in touch with the casino. After some back-and-forth communication, the player’s first withdrawal had been approved, and he had received the funds. However, the second withdrawal had faced delays, and after updating his Bitcoin address, it had also been approved. The player had then successfully received all his winnings. We had marked the complaint as resolved.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 23 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: $106

Withdrawal of player’s winnings has been delayed.

The player from California had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn’t been obtained up to that day. The player had verified his account and had been approved for withdrawal, but was experiencing delays. He compared the situation to other casinos where withdrawals were instant, expressing dissatisfaction. Eventually, the casino paid him $101.04 via Litecoin. Our team marked the complaint as ‘resolved’ following the player’s confirmation of receiving his winnings.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 05 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

The player from the US had cashed out $2,500 after playing a No Rules Bonus. On her second withdrawal request, her VIP3 status had been demoted to Depositor, and her withdrawal request was stuck on pending. Customer service had been unresponsive to her inquiries. We had requested more information from the player and contacted Ruby Slots Casino for clarification. The casino representative had assured the payment would be processed soon. Despite no communication from the casino about her demoted VIP status and delayed withdrawal, the player confirmed she had received her winnings. The issue was marked as ‘resolved’.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 04 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: $109

Player’s withdrawal has been delayed.

The player from the Netherlands had been waiting for a withdrawal since January 24th, amounting to three weeks of delay. The player’s account had been verified and she had won $109 from a $10 deposit, which she had attempted to withdraw. However, the casino had claimed that they had not received the necessary documents for verification. After several back-and-forths, the casino had finally acknowledged receipt of the documents but had claimed that they lacked a valid method of payout. The player had provided her bank details and after further communication, the casino had confirmed that the payout information was on file and payment was pending. The player later confirmed receipt of her winnings, leading to the resolution of the complaint.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 17 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: $100

Player was not paid promotional winnings.

A Polish player participated in a free spin promotion and won $1200. Although the maximum payout was stated to be $100, the player only received their deposit back and none of their winnings from the promotion, despite meeting the playthrough requirements.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 16 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal has been delayed.

The player who was based in California had waited for nearly a month for his winnings to be deposited into his account. The player had claimed to have completed the wagering requirements for a bonus and had been approved for a $100 withdrawal. However, the casino representative had stated that the player had not completed the necessary wagering. After several exchanges, the casino representative had escalated the withdrawal for express disbursal via Bitcoin. The player had confirmed receiving his winnings, and the complaint had been marked as resolved.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 09 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: $120

Player’s winnings were confiscated.

The player from Washington had had an issue with Ruby Slots Casino regarding a withdrawal that had been repeatedly denied. She had claimed to have complied with all the rules and conditions and had not accepted any additional bonuses or promotions. The casino had responded, saying that the player had not completed the necessary wagering requirements for the bonus she had used. After a series of back-and-forth communications, the player admitted that she still hadn’t met the wagering requirements. The Complaints Team concluded that the issue was resolved as there was no breach on the casino’s part, the casino restored her remaining balance (deposit + bonus funds), and the player was advised to either continue playing to try to meet the wagering requirements or ask the casino to cancel the bonus and refund the deposit.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 22 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from Illinois had requested a withdrawal in November via Bitcoin and, despite repeated interactions with support and several escalations, he hadn’t received his funds. The player had made a successful withdrawal in the past and had passed the KYC verification. After two months and with our intervention, the player confirmed that Ruby Slots Casino had successfully processed his withdrawal. The issue was then marked as ‘resolved’ by us.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 08 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: $50

Player’s deposit is missing and access to account blocked.

The player from Arizona had encountered an issue with his deposit of $50 for a crypto bonus at Ruby Slots Casino, which was not visible in his account. The casino had claimed that he had another account with a balance of $189, but he was unable to access this. Despite numerous emails and refund requests, his account had become inaccessible. The casino had found multiple accounts linked to the player, including one with the disputed deposit. The player had been advised to contact customer service to resolve the issue. After some time, the player managed to access his account through another platform CS and requested the closure of his complaint. We then marked the complaint as resolved.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 08 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: $500

Player’s withdrawal is facing constant delays.

The player from Georgia had experienced delays in her withdrawal process at an online casino due to address verification issues. She had been promised resolution and a callback but did not receive her payout or any contact from the casino. The casino’s representative had explained that the delay was due to the withdrawal method she had used, suggesting an alternative for future transactions. The player disputed this, stating Bitcoin was the only available option at the time. Eventually, she confirmed the receipt of her winnings. We had facilitated the conversation between the player and the casino until the issue had been successfully resolved.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 26 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $110

Player’s withdrawal repeatedly denied due to conflicting playthrough requirements.

The player from the US is experiencing withdrawal difficulties at Ruby Slots Casino. After fulfilling the required playthroughs and making several withdrawal attempts, the player faced repeated denials with conflicting playthrough requirements from different Casino Support Representatives. The lack of transparency and shifting conditions have left the player frustrated.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 25 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $340

Player claims that their payment was delayed.

The player from Connecticut had initially complained about a delayed withdrawal from an online casino. After extensive communication between the player, us, and the casino, it was discovered that the player’s deposit had been denied by the issuing bank, and thus, his withdrawal request was also denied. The casino had clarified that the player’s winnings were not withdrawable due to the failed deposit. The player confirmed this after checking with his bank and realizing that his deposit had never gone through. The issue had been resolved with the player’s understanding and acceptance of the situation.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 08 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player claims that payment has been delayed.

The player from Florida had requested a withdrawal less than two weeks prior to submitting his complaint. The payment hadn’t been processed at that time. The player had been struggling with the account verification process and had found it difficult to reach Ruby Slots Casino’s customer service. After the Complaints Team intervened, a casino representative had explained that the automated system did not accept the player’s documents. The player then manually submitted the documents. The casino had also raised a concern about multiple accounts from the same household, which was resolved after the player clarified that his wife also had an account. The casino then verified the player’s account and processed the withdrawal. The player had confirmed the receipt of his funds and the issue was resolved.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 28 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: $5,000

Player’s withdrawal has been delayed.

The player from Washington requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 22 Jun 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s winnings have been reduced.

The player from the United States had her bonus winnings capped. The player confirmed receipt of the payment, so we closed this complaint as resolved.

Ruby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 07 May 2023 Resolved Our verdict

Case closed

Disputed amount: $99

The player’s experiencing an unspecified issue.

The player was experiencing an unspecified issue with his bonus winnings. After the casino representative provided an explanation, the player accepted it as well as the casino’s decision, so we consider the complaint resolved.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 24 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: 100 ₮

The player struggles to withdraw his balance.

The player struggled to withdraw his balance as his request kept getting rejected. Several other withdrawal requests were also rejected for unspecified reasons. The player confirmed the successful withdrawal approximately 3 weeks after the casino representative was invited to the thread. The complaint is resolved.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 09 Jan 2023 Resolved Our verdict

Case closed

Disputed amount: $116

Player’s withdrawal is delayed.

The player from the US is waiting for his withdrawal for over a month. The player has confirmed receipt of the payment.

Ruby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 08 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s struggling to complete the account verification.

The player from Germany is experiencing difficulties withdrawing his bonus winnings due to ongoing verification. The player confirmed that the matter was resolved.

Ruby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 05 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: $1

The player’s VIP status got removed.

The player’s VIP status got removed after winning a higher amount of money. The complaint was resolved as the player received his withdrawal.

Ruby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 26 Nov 2022 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from the US requested a withdrawal, but it has not been processed. The player confirmed the issue was resolved.

Ruby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 07 Nov 2022 Resolved Our verdict

Case closed

Disputed amount: Can$100

Player’s struggling to complete account verification.

The player from Canada is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 12 Oct 2022 Resolved Our verdict

Case closed

Disputed amount: $1,106

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 01 Oct 2022 Resolved Our verdict

Case closed

Disputed amount: $1,011

Player’s struggling to withdraw their winnings.

The player from the US has requested a bitcoin withdrawal, but it has not been processed yet. A few days later the player shared an update with us - their winnings were finally paid out to them so we closed the complaint as resolved.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 26 Jul 2022 Resolved Our verdict

Case closed

Disputed amount: $800

Player’s withdrawal has been delayed.

The player from US requested a withdrawal a week ago prior to submitting this complaint. It has been pending since. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 11 Jul 2022 Resolved Our verdict

Case closed

Disputed amount: $50

Player’s deposit has never been credited to his casino account.

The player from the United States has deposited money into a casino account but the funds seem to be lost. The casino admitted they made a mistake and credited the missing amount to the player’s casino balance.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 18 Jun 2022 Resolved Our verdict

Case closed

Disputed amount: $2,100

Player’s struggling to complete the account verification.

The player from the United States is experiencing difficulties withdrawing her winnings due to ongoing verification. The casino confirmed the current documents were sufficient and the player confirmed the withdrawal was successful.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 17 Jun 2022 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawals have been delayed.

The player from United States has requested withdrawals almost three weeks ago. They haven’t been received yet. Player’s complaint has been resolved successfully.

Ruby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 28 Sep 2021 Resolved Our verdict

Case closed

Disputed amount: $2,500

The player’s unable to withdraw.

The player’s withdrawal was delayed due to long verification process. Shortly after submitting the complaint, the casino informed us that the player had successfully passed the verification. The player confirmed she had received her winnings one week later. The complaint was closed as ‘resolved’.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 21 Sep 2021 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal eight weeks ago. It has been pending since. After 1 month of back and forth communication with the casino representative, the player was able to receive his funds and the complaint is resolved.

Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 06 Jun 2021 Resolved Our verdict

Case closed

Disputed amount: $600

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal three weeks ago. It has been pending since. After some delays, the player was able to recieve her funds and the complaint is now resolved.

Ruby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 27 Apr 2021 Resolved Our verdict

Case closed

Disputed amount: $2,005.75

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal three weeks ago. It has been pending since.

Ruby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 20 Apr 2021 Resolved Our verdict

Case closed

Disputed amount: $1,200.21

Player’s dissatisfied with the withdrawal process.

The player from the US is waiting for his withdrawal to be processed. The issue was successfully resolved.

Ruby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 14 Jan 2021 Resolved Our verdict

Case closed

Disputed amount: $700

Player’s struggling to withdraw his winnings due to ongoing verification.

The player from United States is complaining about the lengthy verification process. The complaint was resolved as the player received his winnings on bitcoin wallet.

Ruby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 24 Nov 2020 Resolved Our verdict

Case closed

Disputed amount: $2,000

Player’s experiencing difficulties contacting casino support.

The player from United States has been trying to contact casino support without being successful. The issue was resolved. The player received his funds.

Ruby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 16 Oct 2020 Resolved Our verdict

Case closed

Disputed amount: $750

Player’s account has been blocked.

The player from the UK had his account closed due to the provider’s decision.

Ruby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 23 Jul 2020

Resolved Our verdict

Case closed

Disputed amount: $400

Player’s withdrawal is delayed.

The player from the US requested a withdrawal 3 weeks ago, and it was approved on June 7th. Despite assurances, the payout was delayed due to repeated requests for a higher resolution ID and multiple updates to the Bitcoin wallet address. We communicated with the casino, which confirmed that the payment was made on June 26th. The player subsequently confirmed receipt of the winnings, and the complaint was marked as resolved.

Read moreRead lessClub Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: $112

Player faces difficulty meeting casino’s withdrawal requirements.

The player from California had passed the KYC process but encountered issues with a withdrawal. The casino requested additional sensitive documents for residency verification that the player deemed unnecessary. The player claimed that no terms had been broken and perceived the casino’s requests as excessive. Eventually, the player provided the required documents, and the withdrawal was processed successfully. The complaint was marked as resolved by the Complaints Team.

Read moreRead lessClub Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 20 May 2024 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player believes that their withdrawal has been delayed.

The player from Texas had requested a withdrawal from an online casino which hadn’t been received at the time of the complaint. The withdrawal request had been made on February 26th and was approved by the casino on March 1st, with a stated deposit period of 7 to 14 days. After communicating with the Complaints Team, the player had confirmed receipt of her winnings a few hours later. The issue had then been resolved.

Read moreRead lessClub Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Apr 2024 Resolved Our verdict

Case closed

Disputed amount: $490

Player’s VIP status removed and withdrawal not received.

The player from Pennsylvania had requested a withdrawal of $490 and, while the withdrawal had been approved, the funds were not received. Additionally, her VIP status had been removed without explanation and she believed her comp points had been confiscated. After the Complaints Team had intervened and communicated with the casino, the player confirmed that she had received her winnings. The issue regarding the VIP status and comp points had not been addressed as it fell under the casino’s discretion. The complaint was then marked as resolved.

Read moreRead lessClub Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 21 Apr 2024 Resolved Our verdict

Case closed

Disputed amount: $300

Player is not able to withdraw winnings.

The player from Texas had been struggling to withdraw from Club Player for the past month. Despite trying multiple withdrawal methods, they all, for some reason, had failed. The casino had advised to cancel and try different methods, thereby resetting the withdrawal timeframe. The player had contacted the complaints team who had requested additional information and invited the casino to join the conversation. The casino confirmed that payment had been made in full via Bitcoin. The player confirmed the receipt of the payment and the issue had been successfully resolved.

Read moreRead lessClub Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: $67

Delayed withdrawal causes frustration for player.

The player from South Carolina has been struggling to receive his withdrawal for a month. Despite numerous visits to the casino and being repeatedly told to come back in 48 hours, payment has not been sent yet. The complaint was resolved as the player got paid out.

Read moreRead lessClub Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $1,000

Player’s withdrawal is delayed due to repeated document requests.

The player from Japan had faced withdrawal issues with Club Player Casino for three weeks. Despite having submitted all necessary documents in July 2023, the casino had repeatedly requested the same documents and failed to provide an update on the withdrawal status. The verification process had begun in October 2023, and the withdrawal request for $1000 via wire transfer was approved on January 1. The complaint was initially rejected due to a lack of response from the player but was reopened upon their request. Eventually, the player confirmed that the casino had paid them, leading us to mark the complaint as ‘resolved’.

Read moreRead lessClub Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 18 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $585

The player struggles to withdraw his balance.

The player struggles to withdraw his balance for unknown reason. The complaint was resolved as the player received his money.

Club Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Jun 2023 Resolved Our verdict

Case closed

Disputed amount: ??

The player struggles to close his account.

The player struggles to close his account as the casino is non responsive. The complaint was resolved as the player’s account got closed and he stopped receiving promotional e-mails.

Club Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 May 2023 Resolved Our verdict

Case closed

Disputed amount: $130

Player’s withdrawal has been delayed.

The player from Denmark requested a withdrawal more than four months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player confirmed the case was resolved.

Club Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Feb 2023 Resolved Our verdict

Case closed

Disputed amount: $100

The player’s unable to withdraw his balance.

The player’s unable to withdraw her balance as she registered from a restricted country. After some discussion, the casino and the player managed to come to an agreement and the complaint was resolved.

Read moreRead lessClub Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 18 Jan 2023 Resolved Our verdict

Case closed

Disputed amount: $165

Player is struggling to complete the account verification.

The player from the US was experiencing difficulties withdrawing her winnings due to ongoing verification. We contacted the casino, the casino representative recommended to upload other documents and to make a verification deposit, then the account was verified and the player was able to withdraw her winnings. The complaint was closed as resolved.

Read moreRead lessClub Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: $100

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for unknown reason. The complaint was resolved as the player received his money.

Club Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 30 Jul 2022 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings hadn’t been received yet and the account seemed to be blocked. The casino responded and stated that they would look into the situation. Shortly after this, the player regained access to their account. The casino responded again and advised that the payment had since been made via bitcoin. The player confirmed this and so the complaint was resolved.

Read moreRead lessClub Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 28 May 2022 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal almost three weeks ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.

Club Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 24 Jan 2022 Resolved Our verdict

Case closed

Disputed amount: $2,100

Player’s struggling to withdraw her winnings.

The player from Georgia is not able to withdraw her winnings. The casino asked her to provide proof of her new payment method, however it keeps being rejected. It has been resolved.

Club Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 Dec 2021 Resolved Our verdict

Case closed

Disputed amount: €800

Player’s withdrawal has been delayed.

The player from United States has requested withdrawal a month ago. It has been pending since. She has received it to the address which was originally provided by her.

Club Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Jun 2021 Resolved Our verdict

Case closed

Disputed amount: $143

Player’s withdrawal has been delayed.

The player from Sweden has requested a withdrawal. Unfortunately, it has been delayed for more than a month. Player decided not to withdraw his balance but leave it in account.

Club Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Oct 2020 Resolved Our verdict

Case closed

Disputed amount: $22,500

Player’s withdrawals have been delayed.

The player from United States has requested withdrawals three months ago. They have been pending since. Player got the first part of winnings in form of installment, so we consider this case as resolved.

Read moreRead lessClub Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 17 Jul 2020

Resolved Our verdict

Case closed

Disputed amount: $2,200

Player’s withdrawal has been delayed.

The player from the United States had requested a withdrawal of $2200 on July 17th, 2024, which was approved on August 1st, but had not been received yet. Despite multiple inquiries to live support and the finance department for updates, the player continued to receive vague responses and was eventually ignored. The issue was resolved as the player had received the payment.

Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 13 Aug 2024 Resolved Our verdict

Case closed

Disputed amount: $1,260

Player’s withdrawal is delayed.

The player from the United States had been waiting over 45 days for $1,260 in approved withdrawals to be processed via Bitcoin. Despite weekly interactions with the casino host, no payout had been received. After intervention from the Complaints Team, the player received $1,000 and subsequently the remaining $260. The issue was marked as resolved, and the player expressed gratitude for the support received.

Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 30 Jul 2024 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from Texas requested a $100 withdrawal one month ago from their verified account, but it had not been processed despite approval on the 20th of May. They were frustrated with the casino’s repeated delays and lack of adherence to posted withdrawal times. The casino confirmed that the payment was made on June 13th via Bitcoin, and the player acknowledged receipt. The complaint was marked as resolved by us after verifying the player’s confirmation.

Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player is facing issues with reversed winnings.

The player from the US queried a reversal on their recent winnings and asked for an explanation. The complaint was resolved after the Complaints Team contacted the casino multiple times. The casino cited delays from third-party payment providers due to high withdrawal volumes. Eventually, the player received partial payment and confirmed the successful resolution of the issue.

Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 Apr 2024 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

The player from the United States had requested a withdrawal of $2500 at the beginning of January and had not received a response, nor the funds two weeks later. Despite having confirmed that she had passed KYC verification and had successfully withdrawn before, the casino did not process her request. After the player had raised a complaint, we had contacted the casino, and the casino representative had claimed that the delay was due to the need for confirmation of the player’s bank wire details. The player had provided the necessary information, and the casino representative stated that the withdrawal had been processed. After some additional delays, the player confirmed that she had received her withdrawal. The issue had been resolved successfully.

Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: $210

Player’s withdrawal has been delayed.

The player from Minnesota had experienced a payout delay with two withdrawal requests. The casino’s customer service had given a payout date, but had only stated that it would be updated in the next 48 hours. The player had confirmed that they had not made any successful withdrawals from the casino in the past, they had passed the KYC verification, and they had used bonuses for the winnings. The player was later able to receive the payouts, however, the casino had sent the funds to an old wallet address, not the updated one. We concluded that this likely happened due to the payment being in process for a long time, before the wallet details were updated. The issue was resolved then.

Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $1,000

Player experiences communication issues regarding withdrawal.

The player from Japan had encountered issues with withdrawing her funds from an online casino. Despite having submitted all necessary documents in July 2023, the casino had kept requesting the same documents. The player had several payouts pending from various casinos including Silver Oak Casino. After the Complaints Team got involved, the casino confirmed that the payment had been made in full via Bitcoin on January 16th. The player later confirmed that the issue had been resolved and the funds had reached her account. The Complaints Team had marked the complaint as ‘resolved’.

Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 18 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $429

Player’s withdrawal is delayed.

The player from New Jersey has faced a delay with his withdrawal, requested over three weeks ago. Although he complied with max cash out regulations and KYC requirements, he hasn’t received his payment. The complaint was resolved as the player got paid out.

Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 06 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player claims that payment has been delayed.

The player from Florida has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. We contacted the casino, and it turned out the bank statements were missing to verify the player’s payment method. The delay in communication between the player and the casino was also caused by the issues with email addresses, however, the casino representative finally informed us about reviewing the document. The player was asked to submit a new withdrawal request, and after some time they confirmed receiving the winnings, so we closed the complaint as resolved.

Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: $480

Withdrawal of player’s winnings has been delayed.

The player from Oklahoma has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. When we contacted a casino representative, it turned out some documents were missing and the communication with the player was complicated due to some outdated contact details. Finally, the withdrawal via wire trasnfer was processed by the casino. There were still a little delays caused by the 3rd party payment provider issues, but the player confirmed receiving her funds in the end. We closed the complaint as resolved.

Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 16 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: $5,000

Player’s winning have been voided.

The player from the US was informed that the loyalty bonus was credited falsely and the casino decided to withhold the accumulated winnings. The issue was successfully resolved. The casino aknowledged the mistake and the player got paid.

Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 08 Mar 2022 Resolved Our verdict

Case closed

Disputed amount: $765.63

The player’s withdraw is delayed.

The player from United States requested a withdrawal and after 14 days of waiting for the payment, he decided to submit a complaint. The player received the payment 1 month after the withdrawal request. The complaint is resolved.

Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Feb 2022 Resolved Our verdict

Case closed

Disputed amount: $789

Player’s withdrawal has been delayed for over a month.

The player from United States requested a withdrawal over a month ago and was still awaiting payment. The player received their winnings and the complaint was successfully resolved.

Silver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 08 Jan 2022 Resolved Our verdict

Case closed

Disputed amount: $2,012

Player’s withdrawal has been delayed.

The player from United States has requested withdrawal five months ago. It has been received.

Silver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 13 Apr 2021

Resolved Our verdict

Case closed

Disputed amount: €1,100

Player’s withdrawal has been delayed.

The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Kings Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 24 May 2022 Resolved Our verdict

Case closed

Disputed amount: A$1,140

Player has been accused of mixing funds.

The player from Australia was highly dissatisfied as the casino voided a substantial portion of his player account balance due to an issue related to mixing promotional and real, withdrawable funds. After a second review of the player’s case, the casino paid the player in full. The complaint was closed as ‘Resolved’.

Read moreRead lessKings Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Dec 2021 Resolved Our verdict

Case closed

Disputed amount: A$2,000

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for almost a week. The complaint was resolved as the player received her money.

Kings Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Dec 2021 Resolved Our verdict

Case closed

Disputed amount: NZ$2,500

Player’s withdrawal has been delayed.

The player from New Zealand has been waiting for her winnings since October. The player received the winnings the next day after opening the complaint.

Kings Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 Dec 2021 Resolved Our verdict

Case closed

Disputed amount: A$7,000

Player’s struggling to complete account verification.

The player from Australia is complaining about the lengthy verification process. This case was successfully resolved

Kings Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 23 Nov 2021 Resolved Our verdict

Case closed

Disputed amount: A$1,947.3

Player’s withdrawal has been delayed.

The player from Italy requested a withdrawal and after a few days of waiting for the payment, he decided to submit a complaint. His account was blocked because of an investigation, the casino required another documents for thorough identity verification from the player. The player received the payment approximately 1 week after the confirmation of receiving necessary documents by the casino’s representative. The complaint is resolved.

Read moreRead lessKings Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Nov 2021 Resolved Our verdict

Case closed

Disputed amount: NZ$2,900

Player’s withdrawals have been delayed.

The player from New Zealand has requested two withdrawals three weeks ago. They haven’t been received yet. Player’s complaint has been resolved successfully.

Kings Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 28 Oct 2021 Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

The player from Australia has requested withdrawal a month ago. It has never been received. This case was successfully resolved.

Kings Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 25 Oct 2021 Resolved Our verdict

Case closed

Disputed amount: NZ$2,500

Player’s withdrawal has been delayed.

The player from New Zealand has requested withdrawal a week ago. It has been received.

Kings Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 13 Sep 2021 Resolved Our verdict

Case closed

Disputed amount: Can$180

Player’s account has been blocked.

The player from Canada had his account blocked without further explanation. He has received his winnings.

Kings Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Aug 2021 Resolved Our verdict

Case closed

Disputed amount: ??

The player’s complaining about the casino’s promotional offers.

The player’s complaining about the casino’s promotional offers through e-mail and phone. The complaint was resolved after the casino assured that they shouldn’t send more promotional offers to the player.

Read moreRead lessKings Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 24 Jul 2021

Resolved Our verdict

Case closed

Disputed amount: A$60

Player is struggling to withdraw their winnings.

The player from Australia is experiencing difficulties withdrawing winnings since Australia became a restricted country. Player’s complaint has been resolved successfully.

Malibu Club CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 25 Nov 2020

Resolved Our verdict

Case closed

Disputed amount: $90 ARS

Player’s winnings are delayed due to bonus chip issue.

The player from Argentina had won $100 in a tournament and had met the wagering requirement, ending with $90. Despite having requested the removal of an unwanted $16 chip with a 40x wagering requirement, she faced trouble withdrawing the $90. The issue was resolved after the player confirmed her Bitcoin address, and she successfully received her funds.

Read moreRead lessSlot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 05 Jul 2024 Resolved Our verdict

Case closed

Disputed amount: $500

Casino delays player’s withdrawal.

The player from the US had requested a withdrawal two weeks prior. Despite having a verified account and assurances from the casino, no withdrawal had been processed. The player was dissatisfied with the delay beyond the promised timescale. The issue was resolved after the casino sent the payment. The complaint was closed as ‘resolved’ in our system.

Read moreRead lessSlot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 27 May 2024 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal is delayed.

The player from the US had experienced issues with a withdrawal from an online casino. After meeting a playthrough amount of 6,000 dollars, the player had been left with a 100 dollars max cash out, which the casino initially refused to pay. Despite fulfilling verification requirements and making a mandatory deposit, the player had not received a response about the withdrawal request. We had engaged with both the player and the casino to understand and resolve the issue. The casino had identified that the withdrawal was denied due to a lack of payout details. The player then resubmitted the withdrawal request with the necessary details. The casino confirmed that the payment had been processed and delivered via Bitcoin. The player confirmed the receipt of the payment, thus resolving the issue.

Read moreRead lessSlot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 14 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: $2,000

Player’s withdrawal is delayed due to communication issues.

The player from Japan had had issues with prolonged withdrawal delays from Slot Madness Casino, despite having provided the necessary documents. The player had not received any updates from the casino’s finance manager. After the player’s complaint had been escalated and the casino had been invited to respond, the casino had confirmed that the payment had been issued to their third-party payment providers for disbursal as a wire transfer. The player later confirmed that the issue had been resolved and the funds had been received. We had marked the complaint as ‘resolved’.

Read moreRead lessSlot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 18 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $1,865

Player’s withdrawal is delayed.

The player from the US requested a withdrawal 1.5 months ago. The casino continually tells him to wait. We closed the complaint as the player confirmed the withdrawal was successful.

Slot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 11 Jul 2023 Resolved Our verdict

Case closed

Disputed amount: $2,500

The player’s unable to withdraw her balance.

The player’s unable to withdraw her balance as his funds got mixed. The complaint was resolved as the player received her money.

Slot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 30 May 2023 Resolved Our verdict

Case closed

Disputed amount: $12,572

The player’s winnings were confiscated.

The player’s winnings were confiscated for playing a restricted game.

Slot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 22 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: $349

Player’s struggling to complete account verification.

The player from the US is experiencing difficulties withdrawing his winnings due to ongoing verification. We contacted Slot Madness, and the casino representative helped the player to figure out why the verification process was stuck. After submitting the required documents, the player got his account verified and finally received the winnings. The complaint got resolved.

Read moreRead lessSlot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 19 Sep 2022 Resolved Our verdict

Case closed

Disputed amount: $100

Withdrawal of player’s winnings has been delayed.

The player from Minnesota has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player has received the payment.

Slot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 22 Aug 2022 Resolved Our verdict

Case closed

Disputed amount: $7,500

Player’s winnings have been reduced.

The player from United States had her bonus winnings capped. She has received her winnings.

Slot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Jan 2022 Resolved Our verdict

Case closed

Disputed amount: $2,413.04

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal more than two months ago. It has been received.

Slot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 01 Sep 2021 Resolved Our verdict

Case closed

Disputed amount: $1,067

Player’s withdrawal has been delayed.

The player from United States had requested a withdrawal five months ago. Unfortunately, it has not been received yet. The complaint was closed as resolved as the palyer received his winnings to his crypto wallet.

Read moreRead lessSlot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 17 Aug 2021 Show more complaints (+479)1536All21Opened141Not solved422Solved952Rejected

Complaints directly about Crypto Loko Casino

Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player is facing a delayed cash out issue.

The player from California attempted to cash out $50, but the amount kept returning to their account. Despite reaching out to support via email, there had been no response, and the player suggested the need for live support. The complaint was rejected due to the player’s lack of response to the Complaints Team’s inquiries, which prevented further investigation into the issue.

Read moreRead less Submitted: 30 Sep 2024 Case opened Current status

Waiting for casino to reply

0d 12h 55m 33s

Disputed amount: $2,000

Player’s withdrawal request is delayed.

The player from the Philippines is unable to withdraw their deposited amount and winnings from Crypto Loko, totaling $2,000. Despite initial deposits and playing through a bonus, the casino representatives continuously deny withdrawal requests without valid reasons.

Read moreRead less Submitted: 30 Sep 2024 Resolved Our verdict

Case closed

Disputed amount: €21

Player is locked out, seeking withdrawal.

The player from India was unable to log into the casino website after making a deposit months ago and had not received a response from customer support despite waiting over eight days. He wanted to withdraw his deposited funds but could not access his account. The issue was resolved when the casino confirmed that his account had been closed due to security reasons but agreed to refund the deposit. The player received the funds, and the complaint was marked as resolved.

Read moreRead less Submitted: 16 Sep 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $250

Player believes that their withdrawal has been delayed.

The player from California had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The Complaints Team had extended the response time to allow for further communication; however, the player did not respond to inquiries. As a result, the complaint was rejected due to the lack of information necessary for further investigation.

Read moreRead less Submitted: 08 Aug 2024 Case closed Our verdict

Unjustified complaint

Disputed amount: $770

Player’s account has been blocked after a withdrawal attempt.

The player from the United States had deposited $77 in Ethereum with an 800% match bonus and completed the playthrough with $770.14 ready for withdrawal. After submitting the withdrawal, it was canceled, and further attempts failed. When the player contacted support, their casino access was revoked without explanation. The Complaints Team investigated the issue and found evidence that the player had created multiple accounts, which was deemed unfair, leading to the rejection of the complaint.

Read moreRead less Submitted: 10 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: $3,064

Withdrawal of player’s winnings has been delayed.

The player from California had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. After an exchange of messages, the player confirmed that the withdrawal had been successful and that she had received her winnings. Consequently, we had marked the complaint as resolved.

Read moreRead less Submitted: 16 May 2024 Case closed Our verdict

Other

Disputed amount: $101

Player’s winnings sent to incorrect address.

The player from Indiana had trouble with a withdrawal from Cryptoloko casino. Despite the approval of the withdrawal, the player did not receive the payout because the casino used a different, old bitcoin address that the player had used with Coindraw a year ago but not for the current transaction. The player also complained about the lengthy verification process they went through. We reviewed the case and determined that it was impossible to prove the bitcoin address did not belong to the player or that someone else accessed the account. Therefore, the complaint was rejected due to insufficient evidence.

Read moreRead less Submitted: 16 May 2024 Resolved Our verdict

Case closed

Disputed amount: $50

Player’s withdrawal confiscated.

The player from the US had won through free spins and requested a withdrawal which was initially approved. However, three days later, his VIP status had been revoked and the withdrawal was cancelled. After the player’s complaint, we had contacted the casino for clarification. The casino confirmed that the player’s $50 winnings had been released and delivered. Regarding the VIP status, the casino explained that it was determined by an automated algorithm based on the player’s deposit history. The player had acknowledged the payment and the explanation for the VIP status change, hence we considered the complaint resolved.

Read moreRead less Submitted: 19 Apr 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $1,500

Player’s balance has been confiscated during gameplay.

The player from the United States had lost over $1500 from her balance during a $10 spin. She still had a $160 bonus play-through remaining before she could withdraw her funds. Despite our attempts to communicate with the player to gather more information and evidence, she did not respond. Therefore, we were unable to investigate further into her claim about the missing winnings. As a result, the complaint was rejected due to lack of cooperation from the player’s side.

Read moreRead less Submitted: 03 Apr 2024 Case closed Our verdict

Other

Disputed amount: $20,000 CLP

Player’s winnings have been confiscated.

The player from Chile had his withdrawal cancelled without any explanation and all his winnings had disappeared. He had sought clarification on why his withdrawal was cancelled and his money was not returned to his account. However, before the Complaints Team could fully investigate the issue, the player had requested the case to be closed, stating he no longer wished to play at the casino. As per his request, we had rejected the complaint.

Read moreRead less Submitted: 31 Mar 2024 Case closed Our verdict

Unjustified complaint

Disputed amount: Mex$229

Player’s winnings confiscated due to alleged bonus abuse.

The player from Mexico had used a no-deposit bonus and made a deposit of 21 USD to verify their cryptocurrency wallet for a planned withdrawal. Despite having seen the approved withdrawal of 250 USD split into two parts in their history, only the deposit of 21 USD was reflected in their account. The casino had alleged violation of bonus terms as the reason, which the player disputed. However, after reviewing the evidence provided by the player, we concluded that the player had indeed violated the bonus terms by using more than one no-deposit bonus before making a real money deposit. As a result, the casino acted within its rights to void the winnings and refund the player’s deposit. The player was given time to respond or provide additional information but failed to do so, leading us to close the complaint as unjustified.

Read moreRead less Submitted: 18 Mar 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player raises issue of expired casino prizes.

The player from the US had expressed disappointment with advertised prizes for deposits over $50 that appeared to be expired and unusable. The player had won a $50 free chip which was expired when he tried to redeem it. We had asked the player several questions to further understand the issue and had extended the response time by 7 days. However, due to the lack of response from the player, we were unable to proceed with the investigation and had to reject the complaint.

Read moreRead less Submitted: 26 Feb 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $107

Player claims that payment has been delayed.

The player from Arizona had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn’t been processed yet. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could occur due to unfinished KYC verification or a high volume of withdrawal requests. We had offered to intervene if the withdrawal was not received within this timeframe. However, the player did not respond to our follow-up messages, leading to our inability to investigate further. Consequently, the complaint was rejected.

Read moreRead less Submitted: 14 Feb 2024 Unresolved Our verdict

Uncertain case, passive regulator

Black points: 181Disputed amount: $1,700

Player’s account was closed.

The player from Israel, whose documents had been verified and approved by the casino, had won $1700. However, the casino had closed his account without providing access to live chat or responding to his emails. The casino had claimed that the account was deactivated due to multiple accounts related to the player, which was contrary to the casino’s terms and conditions. Despite numerous follow-ups from the Complaints Team, the casino had failed to provide sufficient evidence to support their claim. The issue had remained unresolved as the casino did not respond to the team’s final request for clarification. The casino’s rating might have been negatively affected due to the unresolved complaint.

Read moreRead less Submitted: 11 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: 428 ₮

Player facing withdrawal limit issue.

The player from Argentina had participated in cryptoloco’s referral program, winning 500 from the referral. However, the player had only been able to withdraw a maximum of 72, which was the amount of the referral bonus. After the player’s complaint, the issue had been escalated by the Casino Guru team. The casino had initially made an error regarding the maximum cashout for the free chip, but after an internal review, the remaining funds were approved for withdrawal. The casino had confirmed that the payment was sent to the player’s Bitcoin address. After some delay and further communication with the casino, the player had confirmed receiving the payment in his BTC wallet. The complaint had then been successfully resolved.

Read moreRead less Submitted: 31 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player’s withdrawal request cancelled without explanation.

The player from the US had faced problems related to withdrawal cancellation. Having fulfilled the wagering requirements and sought to withdraw $100, they found their request cancelled without explanation. The player received no response from the casino to several attempts at communication over a week, despite receiving frequent promotional emails from the casino. We had asked the player for additional information regarding the use of consecutive free bonuses, as this could have been a potential reason for the withdrawal cancellation according to the casino’s terms and conditions. However, the player did not respond to our inquiries, and as a result, we were unable to further investigate or provide potential solutions to the issue.

Read moreRead less Submitted: 13 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s withdrawal is delayed due to pending verification.

The player from Albania had been waiting for a withdrawal for three months. Despite having met the wagering requirements for a no-deposit bonus, he was asked to deposit while his account verification was still pending. The player had attempted to send his verification documents via email, as the casino’s on-site identification app was not functioning, but he hadn’t received any response. The player decided to make a deposit to facilitate the withdrawal. However, after making the deposit, his winnings were confiscated by the casino, which claimed he had taken his third no-deposit offer. The player’s account was verified, but he wasn’t satisfied with the casino’s actions. We had closed the complaint upon the player’s request, but it was reopened later, and the player was not satisfied with the outcome. The complaint was eventually rejected due to the player’s non-response to our messages and questions.

Read moreRead less Submitted: 07 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $765

Player believes that their withdrawal has been delayed.

The player from Kentucky had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn’t been received yet. The Complaints Team had advised the player that withdrawal processing could take a few days or weeks, and suggested waiting at least 14 days before submitting a complaint. The team had also offered to intervene if the player’s account was verified, his gaming history checked, and his withdrawal approved by the casino, but he still hadn’t received his winnings after 14 days. However, due to the player’s lack of response to further inquiries, we were unable to proceed with the investigation and the complaint was subsequently rejected.

Read moreRead less Submitted: 01 Jan 2024 Case closed Our verdict

Other

Disputed amount: $33

Player complains about sudden drop in winnings.

The player from the US had reached winnings of $1,854.46 from a $33 coupon. However, the winnings had suddenly dropped to $24 and a transaction of “coupon reversal withdrawal approved, -$1854.46” had appeared in his account history. The Complaints Team had confirmed that the casino’s terms and conditions limited the maximum withdrawal from a No Deposit Bonus to 1 times the face value of the bonus. The casino representative had provided proof that the player had received $33 after the coupon reversal withdrawal, but he had lost the funds in the process. Therefore, the Complaints Team could not assist further and the complaint was rejected.

Read moreRead less Submitted: 31 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: 100 USDC

Player’s deposit not credited to their account.

The player from the Philippines had deposited funds for KYC verification, but the deposit had not been credited to his account. Despite having reached out to customer service, he had received false information, which led to claims of the casino being a scam. The Complaints Team had advised the player to contact his payment provider for investigation, as the casino had no control over the deposit. The player had provided a transaction ID for a deposit, but it was not found on Blockchain.com or Blockchair.com, suggesting that the casino had not received any deposit. The casino had confirmed that they had not received any funds from the player. The transaction itself exists in the Polygon network, but there are still some doubts about the actual address to which the funds supposedly were sent. The Complaints Team and the casino had continued to investigate the issue, but the player’s account was closed during the process. The casino confirmed that no successful deposits had been made to the player’s account. The Complaints Team concluded that they were unable to assist further due to the complexity of crypto transactions and the lack of funds received by the casino. The complaint was rejected due to the player’s lack of response.

Read moreRead less Submitted: 02 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player experiences delayed withdrawal.

The player from California was upset with the withdrawal process despite the casino’s advertisement of instant withdrawals. Upon multiple inquiries, the casino had kept extending the waiting period, then stated it took 7-10 business days for approval and another 7-10 for payment. The player also complained about the casino’s cryptocurrency practices, stating that they only allowed Bitcoin withdrawals despite accepting deposits in Litecoin. We advised the player to wait and keep us updated. However, the player did not respond to our further inquiries, leading us to reject the complaint.

Read moreRead less Submitted: 28 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $1,026

Player struggles with withdrawal cancellation and misplaced bet.

The player from the US had faced multiple issues with an online casino. He had experienced withdrawal requests being cancelled without explanation, later approved in two differing amounts. Additionally, he had noticed a significant decrease in his account balance after placing a bet. The casino’s customer service had not responded to his complaints. The player had claimed his winnings were accumulated with a ’no withdrawal limit’ bonus and a deposit, with a maximum withdrawal limit of $6,600. However, the casino’s rules had indicated that the maximum withdrawal amount from any No Deposit Bonus was only $50. Despite attempts to clarify the situation, the player ceased communication and the complaint was rejected due to lack of response.

Read moreRead less Submitted: 14 Nov 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $1,000

Casino has closed, and winnings are inaccessible.

The player from the US is unable to access their $1,000 in winnings due to an abrupt casino closure. The casino representative has informed us that the casino is operational but provided us with evidence that the player used multiple consecutive free chips without a deposit. This violates the casino terms and conditions therefore we have rejected the complaint.

Read moreRead less Submitted: 11 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $575

Player’s withdrawal has been blocked without explanation.

The player from Lebanon won through a free bonus at cryptoloko online casino. Despite meeting playthrough requirements and providing documents requested by the casino, their withdrawal request was rejected. After being informed the withdrawal was approved, their account was blocked suddenly. The complaint was closed as the player stopped responding.

Read moreRead less Submitted: 10 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: $235

Player’s withdrawal requests are being rejected.

The player from Arizona had made several deposits and subsequent withdrawal requests at Crypto Loko Casino, but they had all been canceled or rejected. After the player’s complaint, we had communicated with the casino on his behalf. The casino had claimed the funds were initially denied due to a “mixing funds” issue, which was their mistake. They corrected it by re-depositing the requested amount, minus a $48 cash credit already issued, into the player’s account. The player had confirmed receiving the funds and expressed his satisfaction with the resolution. The issue was then considered resolved.

Read moreRead less Submitted: 07 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: $4,503

Player’s winnings have been confiscated.

The player from Missouri completed a wager and won $4503.97, but the casino reversed the coupon, resulting in loss of winnings. The complaint was resolved as the player got fully paid out.

Submitted: 30 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $700

Player’s withdrawal is delayed.

The player from California was waiting for a payout of $700. Despite having complied with the crypto withdrawal requirements, the casino had not processed the payment. We reached out to the player for more information about the withdrawal request, but did not receive a response. Due to the lack of communication from the player, we were unable to investigate the issue further and had to reject the complaint.

Read moreRead less Submitted: 24 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $500

Player’s winnings haven’t been received yet.

The player from Arizona had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. The player had provided screenshots of the casino’s rules, which stated a withdrawal should have been approved within a day and paid out immediately, or within 72 hours in unusual circumstances. The player had expressed frustration with the delay, which had exceeded a week. We had advised the player to wait for 14 days after requesting the withdrawal before escalating the issue. However, the player failed to respond to our subsequent messages, leading to the rejection of the complaint due to lack of further information.

Read moreRead less Submitted: 22 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $2,000

Player’s account is suddenly inaccessible.

The player from Texas, after receiving approval for a $2000 withdrawal, suddenly found himself unable to access his casino account without any clarification or notification. The Complaints Team had reached out to the player for more details to better understand the situation and had extended the complaint’s timer by 7 days. However, due to the player’s lack of response, we were unable to proceed with the investigation and were forced to reject the complaint.

Read moreRead less Submitted: 18 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $400

Player’s withdrawal request cancelled repeatedly.

The player from the United States attempted to withdraw their winnings two weeks ago, but the transaction keeps getting cancelled. The casino has responded only with an automated message. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 17 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: 1,000 USDC

Player’s $1000 Bitcoin withdrawal has been delayed.

The player from Greece had reported a delayed payout of $1000 via Bitcoin from CryptoLoko casino. Despite the casino’s claim of instant payouts, the player had been waiting for 5 days. The player expressed frustration with the casino’s misleading marketing regarding their withdrawal speed. We had advised the player to wait for two weeks for the withdrawal to be processed. However, due to the player’s lack of response to our follow-up messages, we were unable to proceed with the investigation. The complaint was therefore rejected.

Read moreRead less Submitted: 10 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $89

Player claims that payment has been delayed.

The player from Michigan had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. Despite having his account verified and making an additional payment as requested by the casino, he still hadn’t received his winnings. Our team had extended the complaint resolution timer by 7 days, asking for further response from the player. However, due to a lack of response from the player, we couldn’t investigate the issue further and had to reject the complaint.

Read moreRead less Submitted: 09 Oct 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $1,288

Player’s withdrawal was partially confiscated.

The player from the United States had faced an issue when he attempted to redeem 1,300 USD into his crypto wallet. Instead, the withdrawal had been canceled by a manager and only 12 USD was received, leading to a loss of 1,288 USD. The player had claimed to have met the playthrough requirements of a bonus code, but the casino’s terms and conditions stated that players could not redeem multiple free bonuses consecutively without making a real-money deposit in between. The player had activated several free bonuses without making any deposits, and therefore, we were unable to assist him further. The complaint was rejected due to the player’s violation of the casino’s bonus policy.

Read moreRead less Submitted: 07 Oct 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $50

Player’s winnings have not been paid out.

The player from Florida claims that the Crypto Loco casino has not paid out their winnings. Furthermore, the casino representatives are not responding to emails and the player has been removed from the live chat functionality. After we got in touch with a casino representative, it turned out that the player claimed 13 consecutive free chips without any cash deposits in between, therefore they were not eligible for winnings from the last used no deposit bonus. Unfortunately, we were forced to reject this complaint since the casino acted in accordance with its terms and conditions.

Read moreRead less Submitted: 25 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $760

Player’s winnings disappeared.

The player from Nevada had deposited $10 via a Bitcoin wallet and won $600. He had faced issues with multiple withdrawal attempts, with only a $19 withdrawal proving successful. After betting over $2000, his final balance had been $760.17. However, his attempts to withdraw were met with a ‘manager withdrawal request’ that zeroed his balance, with no communication from the casino. Despite our efforts to understand and resolve the issue, the player did not respond to our inquiries. Therefore, we were unable to investigate further and had to reject the complaint.

Read moreRead less Submitted: 17 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $1,000

Player’s withdrawal has been rejected.

The player from the United States is experiencing difficulties withdrawing his Free Chip winnings. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 01 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $548

Player claims that payment has been delayed.

The player from Michigan has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 20 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: $717

Player’s withdrawal has been delayed.

The player from Virginia reported a delayed withdrawal. This is the player’s second withdrawal, and the issue persists past the casino’s stated 7-day processing period. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 24 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $87

Player’s deposit isn’t showing up.

The player from South Carolina is experiencing issues with depositing money into the casino via a cryptocurrency wallet. Despite contacting customer support, the issue remains unresolved. The complaint was closed as the player stopped responding.

Read moreRead less Submitted: 23 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: 10 ₮

Player’s deposit not registered by the casino.

The player from Bangladesh deposited money into the casino, but the casino claims no deposit was made. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 21 Jul 2023 Case closed Our verdict

Other

Disputed amount: $689

Player’s winnings from a bonus were confiscated.

The player from Iowa was playing on a bonus, hit a win and then the bonus was suddenly confiscated by the casino, despite not breaking any rules. We rejected the complaint because the casino provided evidence confirming the player had played their balance down to zero.

Read moreRead less Submitted: 08 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $625

Player’s withdrawal requests are repeatedly denied.

The player from Oregon is having ongoing issues with withdrawals. Despite multiple attempts to contact support via email, there has been no response and live chat is also disabled. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 04 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $2,500

Player faces withdrawal cancellations.

The player from the United States fulfilled all wagering requirements and attempted to withdraw winnings. Despite regular contact with support and submitting ID for verification, all withdrawal attempts have been canceled without clear guidance. The player stopped responding to our questions and comments, so we had to reject the complaint.

Read moreRead less Submitted: 03 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player’s struggling to withdraw their winnings.

The player from the United States is experiencing difficulties withdrawing their funds. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 01 Jul 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $1

The player’s no longer eligible for casino bonuses.

The player’s no longer eligible for casino bonuses for unknown reason. The complaint was closed as it is purely the casino’s decision who get’s or does not get a bonus.

Submitted: 14 Jun 2023 Resolved Our verdict

Case closed

Disputed amount: $50

Player’s withdrawal has been delayed.

The player from Virginia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 14 Jun 2023 Resolved Our verdict

Case closed

Disputed amount: $70

Player’s struggling to withdraw her winnings.

The player from the US is not able to withdraw her winnings. All withdrawal requests have been declined. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 12 Jun 2023 Resolved Our verdict

Case closed

Disputed amount: $50

Player is struggling to withdraw their bonus winnings.

The player from the United States had a negative experience with Crypto Loko casino. They received a bonus offer, played through the wagering requirements, verified their identity, deposited $12, and attempted to withdraw $62. However, their withdrawal requests were consistently declined, and the casino displayed foul play. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

Read moreRead less Submitted: 01 Jun 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $400

Player’s withdrawal has been delayed.

The player from Washington has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 01 Jun 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $50

Player claims that payment has been delayed.

The player from the US requested a withdrawal less than two weeks prior to submitting this complaint. The payment wasn’t processed. We contacted the casino representative to comment the case and found out that the player had used several consequental free chips without making real money deposit between them therefore they were the winnings were not valid for a withdrawal. Based on the evidence from the casino, we were forced to reject the complaint.

Read moreRead less Submitted: 25 May 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player’s struggling to withdraw his winnings.

The player from the US is experiencing difficulties withdrawing his winnings from a no-deposit bonus. Even though we assumed that the issue had been resolved, without a confirmation from the player, we were forced to reject this complaint.

Read moreRead less Submitted: 23 May 2023 Resolved Our verdict

Case closed

Disputed amount: $141

The player struggles to withdraw his balance.

The player struggles to withdraw his balance for unknown reason. The complaint was resolved as the player received his money.

Submitted: 19 May 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $80

Player’s withdrawal has been delayed.

The player from California requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 12 May 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $92

Player’s withdrawal has been delayed.

The player from Bulgaria had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. We found out that the winnings were made by claiming 5 consecutive free chips without making a single real money deposit in between, so the casino acted in complience with its terms deniyng the withdrawal requests. Therefore, we rejected the complaint.

Read moreRead less Submitted: 04 May 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $450

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 23 Apr 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Withdrawal of player’s winnings has been delayed.

The player from Minnesota submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 22 Apr 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $450

Player’s account was blocked.

The player from the US had his account blocked after he requested a withdrawal. We closed the complaint because the player stopped responding.

Submitted: 12 Apr 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $1,500

Player is struggling to complete account verification.

The player from the United States is complaining about the lengthy verification process. Player has stopped responding to the complaint, therefore, it has been rejected.

Submitted: 06 Apr 2023 Resolved Our verdict

Case closed

Disputed amount: $400

Player’s account was blocked.

The player from the United States had his winnings voided and the account blocked. The issue was successfully resolved as the player received his funds.

Submitted: 05 Apr 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $8,000

Player’s winnings have been reduced.

The player from the US is dissatisfied that the casino reduced his winnings and then didn’t send them to him. We later found out that the casino confiscated his winnings because he activated multiple no-deposit bonuses consecutively. We closed the complaint because this was in compliance with their bonus terms.

Read moreRead less Submitted: 24 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: $400

The player’s unable to withdraw his balance.

The player’s unable to withdraw his balance due mixing funds with bonus. After some discussion, the casino reviewed the situation and decided that because they were able to differentiate between bonus funds and cash funds available, the player could be paid their balance on this occasion.

Read moreRead less Submitted: 23 Mar 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $50

Player’s complaining about high withdrawal fees.

The player from the United States was experiencing difficulties with high unexpected withdrawal fees. Basically, the casino refunded him only his deposit due to a breach of the casino’s Terms and Conditions. The player used multiple consecutive no-deposit bonuses without making deposits between them, which is prohibited. The winnings were obtained from the last bonus, and the deposit was made after. Besides that, there is a suspicion of using multiple accounts - at least 2 accounts were registered from the same household shortly after each other. Both used no-deposit bonuses. Therefore, the player is not entitled to the winnings obtained from the last no-deposit bonus, and we decided to close the complaint as unjustified. The casino acted correctly and in accordance with its rules.

Read moreRead less Submitted: 22 Mar 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $750

Player’s not able to access his account.

The player from Singapore was not able to log into his account. It turns out that the player is from Australia, and he circumvented the casino’s restrictions to hide his real location, and to be able to register and play in the casino. In addition, the player used several consecutive no-deposit bonuses without making deposits between them, which is forbidden according to the casino’s rules. The casino refunded him with his confirmation deposit. The casino acted correctly and in accordance with its terms and conditions, and we accept its decision. The complainant is not entitled to the winnings obtained this way. Therefore, the complaint was closed as unjustified.

Read moreRead less Submitted: 22 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: 25 ₮

Player’s withdrawal was canceled.

The player from Argentina played with a bonus. After requesting a withdrawal, the casino confiscated his winnings. The player allegedly mixed funds by depositing real money on top of the existing non-withdrawable balance. He was asked to wager the balance in accordance with the deposit mandatory wagering requirement, but later, the support found out the fact funds were mixed up, so his balance was reset to just his deposited money, and he was asked to wager it in the same way without a non-withdrawable balance. We tried to find out what happened with the funds that were confiscated during the balance reset, however, it is not clear where those funds originated, and in the meantime, the casino decided to restore the disputed funds. The complainant confirmed that the issue had been resolved.

Read moreRead less Submitted: 20 Mar 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $4,300

Player’s winnings have been capped.

The player from the United States had his winnings reduced.

Submitted: 18 Mar 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Can$8,000

Player’s winnings were voided.

The player from Canada had her winnings from a no-deposit bonus confiscated. We closed the complaint because the player stopped responding.

Submitted: 28 Feb 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $100

Player’s bonus winnings have been voided.

The player from the United States had his winnings cancelled due to a rule forbidding the redemption of multiple consecutive Free Bonuses.

Submitted: 25 Feb 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $280

The player’s balance disappeared.

The player from the US had his balance confiscated due to mixing funds. We closed the complaint because the player stopped responding.

Submitted: 23 Feb 2023 Resolved Our verdict

Case closed

Disputed amount: $89

The player struggles to withdraw his winnings.

The player struggles to withdraw his winnings due ongoing verification. The complaint was resolved as player got paid out.

Submitted: 10 Feb 2023 Case closed Our verdict

Other

Disputed amount: $187

The player’s winnings were voided.

The player’s winnings were voided for claiming 2 bonuses in row. The complaint was closed as the situation was explained by the casino to the player.

Submitted: 09 Feb 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $40

Player’s not able to withdraw.

The player from Argentina was accused of claiming multiple free bonuses in a row. the player confirmed this and therefore he wasn’t eligible for the winnings. We rejected the complaint for this reason.

Read moreRead less Submitted: 05 Feb 2023 Resolved Our verdict

Case closed

Disputed amount: $306

Withdrawal of player’s winnings has been delayed.

The player from Colorado submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 03 Feb 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $1,100

Player’s winnings were confiscated.

The player from the US won from a no-deposit bonus, but her winnings were confiscated. The complaint was rejected because the casino provided us with relevant evidence of multiple accounts created by the player.

Read moreRead less Submitted: 25 Jan 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $600

The player’s dissatisfied with the overall casino experience.

The player’s dissatisfied with the overall casino experience as the support is unprofessional. The complaint was closed as the player stopped responding.

Submitted: 22 Jan 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $71

Player’s account has been blocked.

The player from the US has been blocked without further explanation. The casino stated that the player had their account blocked due to requesting chargebacks and using a VPN at sister casinos. It also came to light that the player had registered multiple accounts at these casinos. Consequently, the complaint was rejected.

Read moreRead less Submitted: 18 Jan 2023 Resolved Our verdict

Case closed

Disputed amount: $276

Player’s withdrawal has been delayed.

The player from Pennsylvania has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 11 Jan 2023 Case closed Our verdict

Player stopped responding

Disputed amount: €12,210

Player’s bonus winnings have been reduced.

The player from Italy had their bonus winnings capped. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

Submitted: 06 Jan 2023 Resolved Our verdict

Case closed

Disputed amount: $105

Player’s withdrawal has been delayed.

The player from the United States requested a withdrawal three weeks prior to submitting this complaint. After getting in touch with the casino and checking the data from the Bitcoin wallet, the player confirmed the payout was successful.

Read moreRead less Submitted: 05 Jan 2023 Case closed Our verdict

Other

Disputed amount: $2,107

The player’s winnings were capped.

The player’s winnings were capped for having multiple accounts.The casino stated that the player did have a duplicate account, but the main issue was that the player had claimed multiple free bonuses in a row without making a deposit in between. As this is directly against the terms of the casino, the complaint was ultimately rejected.

Read moreRead less Submitted: 02 Jan 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: €1,300

Player’s account has been blocked.

The player from Germany has been blocked without further explanation. After a closer examination, we ended up rejecting this complaint as there was evidence of creating multiple accounts.

Submitted: 01 Jan 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $105

The player’s winnings were voided.

The player’s winnings were voided due claiming a bonus from a restricted country. The complaint was closed as the player stopped responding.

Submitted: 28 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: $441

Player’s winnings haven’t been received yet.

The player from Pennsylvania has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 25 Dec 2022 Case closed Our verdict

Player stopped responding

Disputed amount: €17,100

Player believes that their withdrawal has been delayed.

The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 24 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: $3,000

Player’s bonus winnings have been reduced.

The player from the United States had his bonus winnings capped.

Submitted: 23 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: NZ$105

Player’s struggling to complete account verification.

The player from New Zealand is experiencing difficulties withdrawing his winnings due to ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

Read moreRead less Submitted: 21 Dec 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: $120

Player’s account has been blocked.

The player from the United States had his account blocked without further explanation.

Submitted: 21 Dec 2022 Case closed Our verdict

Other

Disputed amount: $630

Player’s account has been blocked.

The player from the US has been blocked without further explanation. After a closer examination, we ended up rejecting this complaint as there was evidence of creating multiple accounts.

Submitted: 20 Dec 2022 Case closed Our verdict

Player stopped responding

Disputed amount: $105

Player’s withdrawal has been cancelled.

The player from the United States had his Free Chip winnings cancelled without further explanation. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 16 Dec 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: $2,676

Player claims that payment has been delayed.

The player from Florida has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn’t fully understand the bonus terms and used rude abusing language towards our staff which is unacceptable.

Read moreRead less Submitted: 16 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: $295

Player’s winnings haven’t been received yet.

The player from Texas has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 15 Dec 2022

Resolved Our verdict

Case closed

Disputed amount: R600

Player’s account closed without explanation.

The player from Tunisia deposited on Yebo Casino, won 600 ZAR (approximately $30), and upon request for his winnings, his account was closed without any explanation. He asserts that he has not violated any terms and conditions. We closed the complaint as resolved since the player confirmed a successful resolution.

Read moreRead lessYebo CasinoYebo CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 26 Sep 2023 Resolved Our verdict

Case closed

Disputed amount: R17,000

Player has been accused of opening multiple accounts.

The player from South Africa has been accused of opening duplicate accounts. Admittedly, they opened and played in two different ones. The complaint was closed after the casino suspended the player’s secondary account and allowed him to play and withdrawal on his main account.

Read moreRead lessYebo CasinoYebo CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 02 Feb 2021

Resolved Our verdict

Case closed

Disputed amount: $121

Player believes that their withdrawal has been delayed.

The player from California had requested a withdrawal less than two weeks before submitting this complaint. Her money had not been received yet. After communicating with the Complaints Team, the player confirmed that she had received her winnings. However, she had expressed dissatisfaction with the casino’s withdrawal speed, contrary to its claims of instant crypto withdrawals. The Complaints Team had explained that they did not handle complaints about false advertising unless it significantly affected the player, such as confiscation of winnings. Since the primary issue of delayed payment had been resolved, the complaint had been marked as ‘resolved’ by the team.

Read moreRead lessPunt CasinoPunt CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: R24,000

Player struggles with casino site accessibility.

The player from South Africa is unable to reach the casino site due to a technical error. He has an outstanding withdrawal of 20K, as well as an account balance of 4K. Despite contacting and emailing support, the issue remains unresolved. The complaint was resolved as the site finished their maintenance.

Read moreRead lessPunt CasinoPunt CasinoSafety Index:LowSafety Index Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don’t recommend playing casinos with a Low Safety Index. Submitted: 10 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player claims that payment has been delayed.

The player from Texas requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessPunt CasinoPunt CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 Jul 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from Minnesota has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessPunt CasinoPunt CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 08 Sep 2022 Resolved Our verdict

Case closed

Disputed amount: €100

The player’s withdrawal was refused.

The player’s withdrawal was refused as the casino stated they were not eligible to use a bonus. After discussing the issue the player and the casino reached a mutual agreement and the issue was resolved.

Read moreRead lessPunt CasinoPunt CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Aug 2022 Resolved Our verdict

Case closed

Disputed amount: €349

Player’s winnings have been declined.

The player from Finland played with a No Deposit bonus and requested a withdrawal. Later the casino canceled their winnings because players from Finland are not eligible for this bonus. The case, was successfully resolved.

Read moreRead lessPunt CasinoPunt CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Jun 2022 Resolved Our verdict

Case closed

Disputed amount: €100

Player’s winnings have been cancelled.

The player from Italy has been informed he cannot withdraw winnings from a free spin bonus due to country restrictions. After contacting the casino, the player received his winnings and the complaint was successfully resolved.

Read moreRead lessPunt CasinoPunt CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Feb 2022 Resolved Our verdict

Case closed

Disputed amount: $50

Player’s experiencing technical problems.

The player from US has been experiencing technical issues while accessing the casino. The player confirmed the issue was resolved.

Punt CasinoPunt CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 Jan 2022 Resolved Our verdict

Case closed

Disputed amount: R6,000

Player is criticizing withdrawal limits.

The player from South Africa is unhappy with weekly withdrawal limits. After the player has accumulated substantial winnings, she was informed about R1,000 weekly withdrawal limit. Player’s complaint has been resolved successfully.

Read moreRead lessPunt CasinoPunt CasinoSafety Index:LowSafety Index Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don’t recommend playing casinos with a Low Safety Index. Submitted: 20 Oct 2020 Resolved Our verdict

Case closed

Disputed amount: 8,000 

Player’s withdrawal has been delayed.

The player from Namibia has requested a withdrawal. It has been withheld without further explanation. Player received her winnings with time delay because transfers to Namibian bank lasts longer than usual.

Read moreRead lessPunt CasinoPunt CasinoSafety Index:LowSafety Index Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don’t recommend playing casinos with a Low Safety Index. Submitted: 12 Jun 2020

Resolved Our verdict

Case closed

Disputed amount: $1,911

Player’s withdrawal has been delayed.

The player from Texas requested a Bitcoin withdrawal on 08/14/2024, which remained unapproved despite her communication with the casino. While they claimed to escalate the issue, she received no resolution or response from a manager. After further inquiry, she confirmed receipt of her funds, although the amount was $1,910.86 instead of her expected $2,350 due to reversed charges on deposits. The issue was resolved with clarification from the casino regarding the deductions, and the complaint was marked as ‘resolved’ by the Complaints Team.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 30 Aug 2024 Resolved Our verdict

Case closed

Disputed amount: $350

Player cannot access account with pending withdrawal.

The player from the US had deposited $96 to Raging Bull Casino but could not access the website. Additionally, he had a $500 withdrawal pending. The complaint was rejected due to the player’s lack of response to the Complaints Team’s inquiries, which prevented any further investigation or potential solutions. The issue was later reopened at the player’s request, where he clarified that he had approximately $350 remaining in his account but was unable to log in due to restrictions. The Complaints Team was seeking supporting evidence regarding the player’s balance to assist in resolving the matter. Ultimately, the issue was resolved after the player communicated with the casino, confirming that his account had been re-activated and access restored. The complaint was marked as resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 03 Aug 2024 Resolved Our verdict

Case closed

Disputed amount: $4,250

Player’s Bitcoin withdrawals are delayed.

The player from the United States had requested three Bitcoin withdrawals totaling $3,000 in winnings, which were approved between June and July 2024. Despite repeated promises from the casino host, the player had not received the funds after over 45 days. After engaging with the Complaints Team, the player received $2,250 of the outstanding amount, and further assistance led to the eventual payment of the remaining $750. The issue was resolved, and the player confirmed receipt of all funds.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 30 Jul 2024 Resolved Our verdict

Case closed

Disputed amount: $330

Player’s withdrawal is delayed.

The player from Argentina requested a withdrawal on June 26, but it remained unapproved and unreviewed as of July 16. Casino support cited an exceeded payment limit requiring further review. After our intervention, the casino confirmed that the player’s account was in order, and the withdrawal was processed. The player acknowledged receipt of the payment, and the complaint was marked as resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Jul 2024 Resolved Our verdict

Case closed

Disputed amount: $400

Player’s withdrawal repeatedly delayed due to ID verification issues and maximum cashout discrepancy.

The player from Texas had requested a withdrawal three weeks prior and faced ongoing issues with ID verification despite being told it was accepted. At that time, the casino claimed it couldn’t verify the player’s Bitcoin address due to the date of the withdrawal, causing further delays. There was also an issue with the maximum cashout of the bonus. After our intervention, the casino acknowledged a discrepancy in the bonus terms and agreed to review the payout situation. Ultimately, the player received $283 in Bitcoin, resolving the issue to her satisfaction.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 14 Jul 2024 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player claims that payment has been delayed.

The player from Massachusetts had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn’t been processed yet. We informed the player about typical withdrawal times and advised patience. The player later confirmed that the withdrawal had been received. The complaint was marked as resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 07 Jul 2024 Resolved Our verdict

Case closed

Disputed amount: $200

Player’s withdrawal has been delayed.

The player from Ohio requested a $200 withdrawal on May 31st and had completed the verification process. Customer service repeatedly informed her that the issue was being escalated, but it took 48 business hours each time, causing ongoing delays. The player confirmed on June 13th that the withdrawal was approved and supposed to be sent to her bitcoin account, but she had not received it. After further communication, the player reported on June 27th that the money was received. We marked the complaint as resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 12 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: $470

Player’s withdrawal is delayed.

The player from Florida had requested a withdrawal of $875 on the 15th, but it had not been reviewed or approved after two weeks. The player had won $1300 minus the coupon amount. After several follow-ups, the casino confirmed the payment was sent to a third-party provider, citing a 3-10 business day window for disbursal. Despite delays, the player reported receiving the payment eventually. The complaint was marked as resolved by the Complaints Team.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 04 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: $1,000

Player’s withdrawal is stuck due to document verification.

The player from Kansas had complained about a withdrawal delay from an online casino. Despite having provided all necessary documents and followed up via email and live chat, the casino had failed to resolve the issue and had requested further documentation. We had intervened and kept the complaint open until the player confirmed that the casino had agreed to wire his withdrawal. However, the casino then extended the waiting period for the payment approval. After further intervention from our side, the casino agreed to convert the player’s withdrawal to Bitcoin for a one-time transaction. The player had confirmed the successful resolution and thanked us for our assistance.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 18 Apr 2024 Resolved Our verdict

Case closed

Disputed amount: $162

Delayed withdrawal and lack of communication from the casino.

The player from California had reported that he had requested a withdrawal two months prior, which was approved, but he had not received his funds. The casino had ceased communication. He had reached out to our Complaints Team for assistance. After our team’s intervention and communication with the casino, the player confirmed that he had received his payment from Raging Bull Slots Casino. Consequently, the issue had been marked as ‘resolved’ in our system.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: $2,000

Player has issues with virtual card verification for withdrawal.

The player from the US had faced an issue with verifying a virtual card required for her winnings withdrawal at Raging Bull Slots Casino. The Complaints Team had engaged with the casino and the player to better understand the issue. The casino had suggested the player to provide access to the digital wallet where the transaction of cards could be traced or alternatively screenshots with card numbers from the same wallet. Upon receiving this advice, the player had confirmed that her issue was resolved and requested for the complaint to be closed.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 04 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: $11,900

Player experiencing delayed payouts.

The player from Nebraska had experienced delays in receiving seven different withdrawals via wire transfer from Raging Bull Slots Casino. Despite two approvals, none of the funds had been received, with waiting times surpassing the previously mentioned frames. The player had feared these delays could lead to an indefinite waiting period. The Complaints Team had intervened, communicating with both the player and the casino, and the issue was gradually resolved. The player had received all the withdrawals from his original complaint. However, he was waiting for additional withdrawals from new winnings at that time. The player had expressed his appreciation for the assistance provided by the Complaints Team and Raging Bull Slots Casino.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 19 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: $400

Player’s withdrawal pending due to document issues.

The player from the Netherlands had experienced a delay in her withdrawal due to ‘missing documents’. Despite having sent the documents multiple times, her withdrawal had remained pending for over six weeks. After a series of exchanges with the casino and the complaints team, it was discovered that the casino had not received her proof of address and a valid method of payout. The player then sent these details again, and the casino confirmed receipt. The player had since received most of her winnings but reported a portion still missing. Despite this, she opted to close the complaint due to fatigue over the process. The issue was considered resolved as the player had confirmed receipt of most of her funds.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 17 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: 54.37 mBTC

Player experiences significant withdrawal delay.

An Arizona player requested a withdrawal six weeks ago that was approved but not received. The VIP support and department claims to have been notified, and all documentation is reported to be accurate and submitted. The player requests assistance with the prolonged delay. The complaint was resolved as the player finally received his payout from the casino.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal is delayed.

The player from Louisiana had requested a withdrawal from an online casino and had experienced delays and a lack of communication from the casino. Despite the casino eventually having approved the withdrawal after the player’s complaint, the funds were not received immediately. Our team had reached out to the player for updates, but the player did not respond, which led us to initially reject the complaint. However, upon reopening the complaint at the player’s request, it was confirmed that the funds had been received. The issue was subsequently marked as resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 05 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal is being delayed.

The player from the US had been waiting for three weeks for her withdrawal to be approved, despite the casino’s Terms and Conditions having promised a 7-10 day timeframe. This issue remained unresolved despite multiple escalations. The player had confirmed that her withdrawal was approved but she had not yet received her payout. After our team’s intervention and communication with the casino’s representative, the player finally received her withdrawal. The complaint was then marked as resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 01 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: $1,120

Player’s Bitcoin withdrawal has been delayed.

The player from the United States had reported an issue of not having received her approved Bitcoin withdrawal even after a month. Despite her consistent follow-ups, the withdrawal had remained pending. After her complaint was lodged, the casino resolved the issue and sent the pending Bitcoin withdrawal. The player had confirmed the receipt of her withdrawal, and the complaint was subsequently marked as ‘resolved’ by us.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $600

Player’s withdrawal has been delayed.

This player from Indiana had experienced a delayed withdrawal of $600 that had been made on November 25th after three $20 deposits. The player had not made any withdrawals from the casino before and had deposited and withdrawn in Bitcoin. After 20 business days of waiting and no approval of the withdrawal, the player had contacted us. We had engaged with the casino representative who confirmed all was in place for the payment to be released. The player later confirmed receipt of the withdrawal. The issue had been successfully resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 13 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $792

Withdrawal of player’s winnings has been delayed.

The player from Ohio had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. The player had previously made successful withdrawals and all her documents had been verified. The casino had approved her withdrawal but the funds were not deposited. After a series of communications, the casino requested the player’s Bitcoin address to process the payment. The player had expressed dissatisfaction over the delay, comparing it to faster services in other casinos. After an extension of the resolution period, the player confirmed that she had received her withdrawal. We had marked the complaint as ‘resolved’.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 02 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: ??

Player is unable to input the correct birthdate during registration.

The player from Kentucky had experienced technical difficulties while registering on the inclave platform, specifically when she was entering her birthdate. The player had been entering her birthdate in the month/day/year format instead of the required day/month/year format. After she changed the format, the player was able to successfully register her account. The Complaints Team has since marked the complaint as resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: ??

Player reports unauthorized card linked to account.

The player from the United States had experienced issues with depositing because a card, not owned by the player, had been associated with their account. She had requested to remove the card to allow for continued play and withdrawal capabilities. After some back and forth with the casino’s representative, it had been confirmed that the card had been used for a deposit. However, the player had insisted she did not own the card and nobody else had access to her account. Eventually, the casino had agreed to remove and block the card from the player’s account as a courtesy, resolving the issue. The player had been satisfied with the outcome and expressed her gratitude.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 06 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: $650

Player’s withdrawal is excessively delayed.

The player from Texas made a withdrawal request three weeks ago. The casino has failed to respond via email and only communicates through chat with promises of an escalated case. However, it’s been 20 days without further action. Finally, after the situation was reviewed from the casino’s representative, the player received his winnings.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 20 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: $550

Player’s withdrawal has been delayed and his account access revoked.

The player from the United States is facing issues with receiving his payout. Additionally, he is now unable to log in to the site. Despite our attempts to contact the casino, it didn’t react to the complaint therefore the case was closed as unresolved. However, the player informed us the other day that the winnings had been received and the issue solved, therefore we changed the status of the complaint to the “solved” one.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 03 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawals are delayed.

The player from the US is experiencing delays when requesting withdrawals from the casino. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds. The Player’s complaint has been resolved successfully.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 17 May 2023 Resolved Our verdict

Case closed

Disputed amount: $2,000

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 May 2023 Resolved Our verdict

Case closed

Disputed amount: $2,750

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal almost three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 05 May 2023 Resolved Our verdict

Case closed

Disputed amount: $2,000

Player’s winnings haven’t been received yet.

The player from Oregon has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The casino has sent the payment to the crypto wallet the player has provided and there is nothing that can be done from our side as this issue is beyond our control. We advised the player to contact the payment provider directly. The player later let us know the withdrawal had been successfully received, so we consider this complaint to be resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 19 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: $8,000

The player’s balance was capped.

The player’s balance was capped for an unknown reason. We asked the casino for more information. While waiting for a reply, the player informed us that the casino had contacted her and that her balance had been restored. Consequently, the complaint was closed as ‘resolved’.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player has confirmed receipt of the payment.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Nov 2022 Resolved Our verdict

Case closed

Disputed amount: $4,800

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player has confirmed receipt of the payment.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 28 Oct 2022 Resolved Our verdict

Case closed

Disputed amount: $1,000

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 26 Jul 2022 Resolved Our verdict

Case closed

Disputed amount: $1,700

Player’s withdrawal has been delayed.

The player from US is dissatisfied with the withdrawal process. The casino responded and stated that the player’s withdrawal had been approved and that they should receive it soon. Shortly after, the payment was received and the issue was resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Jun 2022 Resolved Our verdict

Case closed

Disputed amount: $180

The player struggles to withdraw.

The player struggled to withdraw as his requests were getting rejected. After several complications and not receiving emails from the casino representative, the player decided to withdraw his funds via crypto wallet. The player confirmed that he received the payment about 2 months after filing the complaint. The complaint is resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 09 Jun 2022 Resolved Our verdict

Case closed

Disputed amount: $4,400

The player’s withdrawal was canceled.

The player’s withdrawal was canceled and the casino claims the player did it and lost his balance. The player confirmed the payment was received successfully.

Raging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 May 2022 Resolved Our verdict

Case closed

Disputed amount: A$12,500

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for unknown reason. The casino responded to the complaint and soon after the player’s payments began to be processed. The player received all of their payments and the issue was resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Feb 2022 Resolved Our verdict

Case closed

Disputed amount: $500

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal two weeks ago. It has been received.

Raging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 08 Jan 2022 Resolved Our verdict

Case closed

Disputed amount: $2,500

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for over 2 weeks. This case was successfully resolved.

Raging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 29 Dec 2021 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed for over a month.

The player from United States had been waiting for their withdrawal to be processed for over a month before submitting the complaint. Within a month afterwards, the player’s withdrawal was processed and their winnings were successfully received. The complaint was closed as ‘Resolved’.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Oct 2021 Resolved Our verdict

Case closed

Disputed amount: $1,169.3

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for over 2 months. Although the player received only a part of his outstanding balance, we assumed it was because of a sticky bonus, which is very likely given the nature of the casino. Since the player is not responding any more, we are considering this complaint as resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 13 Oct 2021 Resolved Our verdict

Case closed

Disputed amount: $500

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal three weeks ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.

Raging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 01 Oct 2021 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

The player from United States has requested withdrawal a month ago. It has been received.

Raging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 23 Aug 2021 Resolved Our verdict

Case closed

Disputed amount: $900

Player is struggling to withdraw winnings.

The player from US is experiencing issues with a withdrawal due to unfinished verification. After the casino were able to confirm the details with the player, the withdrawal was successful and the complaint is resolved.

Read moreRead lessRaging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 02 Jun 2021 Resolved Our verdict

Case closed

Disputed amount: $4,750

Player’s struggling to withdraw her winnings.

The player from United States is experiencing difficulties withdrawing her funds due to limited availability of payment methods but she has received her winnings.

Raging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 08 Feb 2021 Resolved Our verdict

Case closed

Disputed amount: €980

Player’s withdrawal has been delayed.

The player from United States had his withdrawal approved one month ago. It has been pending since. After some time the player received his winnings and this case is resolved.

Raging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 26 Dec 2020 Resolved Our verdict

Case closed

Disputed amount: $850

Player’s withdrawal has been delayed.

The player from the United States complains about an uncertain issue regarding unpaid winnings. The issue was successfully resolved, the player received his funds.

Raging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 09 Nov 2020 Resolved Our verdict

Case closed

Disputed amount: $950

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal almost a month ago. It has been pending since. This complaint got successfully resolved.

Raging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 30 Sep 2020 Resolved Our verdict

Case closed

Disputed amount: $1,000

Player’s withdrawal has been denied.

The player’s withdrawal has been denied several times.

Raging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 20 Aug 2020 Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

The player from Australia has requested a withdrawal one month ago. It has been pending since. Player’s complaint has been resolved successfully.

Raging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 05 Aug 2020 Resolved Our verdict

Case closed

Disputed amount: A$3,500

Player’s withdrawal has been denied.

The player from Australia is struggling to receive his winnings after being accused of playing a restricted game. The player was paid out, therefore we marked this complaint as ‘resolved’.

Raging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Jun 2020 Resolved Our verdict

Case closed

Disputed amount: €1,500

Player’s struggling to withdraw her winnings.

The player from Australia is experiencing difficulties withdrawing her winnings. The complaint was successfully resolved, the player received her winnings.

Raging Bull Slots CasinoRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 24 May 2020

Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

The player from Australia has requested withdrawal three weeks ago. It has been pending since. After some time the player managed to receive his funds and the complaint is resolved.

Planet 7 OZ CasinoPlanet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 08 Jul 2021 Resolved Our verdict

Case closed

Disputed amount: A$14,000

Player’s struggling to withdraw his winnings.

The player from Australia has been waiting for his withdrawals since February. The casino managed to look into the issue and the withdrawals started coming to the player. The complaint was closed as ‘resolved’ since the withdrawals seem to be working to the player’s satisfaction.

Read moreRead lessPlanet 7 OZ CasinoPlanet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 22 Jun 2021 Resolved Our verdict

Case closed

Disputed amount: A$1,960

Player’s withdrawal has been delayed.

The player from Australia had been waiting to have her withdrawal processed for almost a month before submitting the complaint. The issue was resolved. Three weeks later, the player informed us she had received her funds.

Read moreRead lessPlanet 7 OZ CasinoPlanet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 13 Apr 2021 Resolved Our verdict

Case closed

Disputed amount: A$1,033

Player’s withdrawal has been delayed.

The player from Australia requested a withdrawal two weeks ago, but she still hasn’t received her winnings. She got it after delay.

Planet 7 OZ CasinoPlanet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 11 Mar 2021 Resolved Our verdict

Case closed

Disputed amount: €800

Player’s withdrawals have been delayed.

The player from Australia has requested a withdrawal almost three months ago. It has been pending since but she received her winnings.

Planet 7 OZ CasinoPlanet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 28 Feb 2021 Resolved Our verdict

Case closed

Disputed amount: A$4,500

Player’s withdrawal has been delayed.

The player from Australia has requested a withdrawal a month ago. It has been pending since. Eventually, the amount was payed to the player and the case is resolved.

Planet 7 OZ CasinoPlanet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Dec 2020 Resolved Our verdict

Case closed

Disputed amount: A$100

Player’s withdrawal has been delayed.

The player from Australia had requested a withdrawal more than a month before submitting the complaint. The complaint was resolved. The player received their winnings 3 weeks later.

Planet 7 OZ CasinoPlanet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Dec 2020 Resolved Our verdict

Case closed

Disputed amount: A$12,831

Player’s withdrawal has been delayed.

The player’s withdrawal has been delayed for over 3 weeks but player got all of his winnings to his bank account.

Planet 7 OZ CasinoPlanet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 24 Sep 2020 Resolved Our verdict

Case closed

Disputed amount: A$1,566

Player’s withdrawal has been delayed.

The player from Australia has requested a withdrawal, unfortunately, it has been delayed for more than a month. Player got paid.

Planet 7 OZ CasinoPlanet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 02 Sep 2020 Resolved Our verdict

Case closed

Disputed amount: A$1,000

Player’s struggling to withdraw her winnings.

The player from Australia has been waiting for her withdrawal for 3 weeks. The complaint got successfully resolved.

Planet 7 OZ CasinoPlanet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 29 Jul 2020 Resolved Our verdict

Case closed

Disputed amount: A$44,000

Player’s withdrawal has been delayed due to KYC.

The player from Australia has been trying to complete the account verification for over a month. Player’s complaint is now successfully resolved.

Planet 7 OZ CasinoPlanet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 09 Jan 2020 Resolved Our verdict

Case closed

Disputed amount: A$5,000

Withdrawal difficulties.

Donna, a player from Australia, has already been waiting for her money for more than three weeks but still hasn’t received her withdrawal.

Planet 7 OZ CasinoPlanet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 31 Dec 2019 Resolved Our verdict

Case closed

Disputed amount: A$250

Player’s withdrawal delayed due to a long verification process.

The player has been unsuccessfully trying to withdraw his winnings for over ten weeks. We received a message, the issue was successfully resolved.

Planet 7 OZ CasinoPlanet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 07 Nov 2019 Resolved Our verdict

Case closed

Disputed amount: A$47,000

Player’s winnings disappeared from his account.

Nicholas, a player from Australia, won big. After he tried to make a withdrawal, his winnings disappeared from his account.

Planet 7 OZ CasinoPlanet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 23 Sep 2019 Resolved Our verdict

Case closed

Disputed amount: A$7,500

The player has been waiting for her withdrawals for several months.

The player won A$10,000 on May 22nd, 2019. All documents and withdrawals have been accepted and approved by the casino, but she only received A$2,480 and is still waiting for the rest. The issue was successfully resolved.

Read moreRead lessPlanet 7 OZ CasinoPlanet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 08 Sep 2019

Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawals have been delayed.

The player from Indiana had requested three withdrawals over the past three weeks, totaling $6,251. Despite providing all required documents for verification and having the payments approved, she was told that the withdrawals were pending final steps, with no clear explanation provided. We contacted the casino to clarify the status of the payments, and the casino confirmed that the last withdrawal was processed and pending transfer. After continued delays and communication, the player finally received her last payment, resolving the issue.

Read moreRead lessCaptain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 17 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: $700

Player’s withdrawal through Bitcoin has been delayed.

The player from Minnesota had requested a withdrawal which had been delayed for 2 weeks. Despite completing the requested verification process and having regular exchanges with the casino, the $700 payout via Bitcoin had yet to be processed. The Complaints Team facilitated communication between the player and the casino, resulting in the casino approving and expediting the payment. The player later confirmed receipt of the funds, resolving the issue.

Read moreRead lessCaptain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 20 May 2024 Resolved Our verdict

Case closed

Disputed amount: $335

Delay in processing Bitcoin withdrawal.

The player from the US had experienced a delay in the processing of his bitcoin withdrawal of $335.21. The withdrawal request had been placed more than a month ago, but the online casino had not provided any definitive timeline or updates despite multiple inquiries from the player. After the complaint had been lodged, the casino responded stating that the withdrawal had been approved at $133 after deducting the provided bonus of $202. The player later confirmed receipt of two payments totaling $117.60, suspecting the difference from the approved amount was due to a processing fee. We had confirmed the possibility of a processing fee and marked the complaint as resolved after the player had received his funds.

Read moreRead lessCaptain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 Apr 2024 Resolved Our verdict

Case closed

Disputed amount: Can$115

Player stuck with withdrawal problems since September 2023.

The player from Ontario had been trying to withdraw his winnings, originally from a no-deposit bonus, since September 2023. Despite having followed all promotional rules and ensured the correct usage of the bonus, the casino kept delaying the payout, giving a waiting period of 2-10 business days each time. After the player’s complaint, we asked the casino to provide an update on the status of the player’s withdrawal request. The casino representative had confirmed the player’s Bitcoin address and escalated the withdrawal for payment. The player had then confirmed receipt of his funds, and we had marked the complaint as resolved.

Read moreRead lessCaptain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 09 Apr 2024 Resolved Our verdict

Case closed

Disputed amount: $120

Player’s withdrawal has been delayed.

The player from the United States had followed all the necessary steps to play through a bonus and cash out. However, her withdrawal of $120 had not been approved despite assurances from a casino representative. After the player raised a complaint, we had facilitated communication between her and the casino. The casino had requested additional documentation and confirmation of the player’s Bitcoin address. The player had expressed concern about the safety of sharing her Bitcoin address and the history of her withdrawal requests being cancelled. We had assured her that her Bitcoin address would only be visible to us and the casino. Eventually, the player received her payment and expressed gratitude for our assistance. The issue had been successfully resolved.

Read moreRead lessCaptain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: €110

Player’s withdrawal is delayed.

The player from Germany had requested a withdrawal from the casino a month ago, but had not received the funds. The player had confirmed that he had met the sales requirements for a no deposit bonus and had deposited $10 in Bitcoin to verify the payment method. This had been his first time playing at this casino and he had not redeemed any bonuses before. The casino had responded that players from Germany were not allowed to cash out on free welcome chips but mentioned a recent Bitcoin transfer of $24. The situation had been reviewed by the casino’s relevant department. The complaint had eventually been resolved successfully.

Read moreRead lessCaptain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 02 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $185

Player’s withdrawal is delayed.

The player from Alaska has been waiting for his withdrawal for two weeks, and suspects the casino might refuse to pay. He is dealing with multiple withdrawals, and even though a couple are approved, he has not received any payment.

Read moreRead lessCaptain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal request is ignored by the casino.

The player from Poland won $100 from a free chip but has been unable to contact the casino despite submitting all the required documents. The player confirmed the case was resolved, so we closed it accordingly.

Read moreRead lessCaptain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 28 Jul 2023 Resolved Our verdict

Case closed

Disputed amount: $900

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.

Read moreRead lessCaptain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 02 May 2023 Resolved Our verdict

Case closed

Disputed amount: $6,050

Player’s winnings haven’t been received yet.

The player from Indiana had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We contacted the casino and found out that 2 of 3 withdrawal requests were already processed, and the third one was about to be approved by the casino. After several days, the player confirmed receiving their winnings in full amount, so we closed the complaint as resolved.

Read moreRead lessCaptain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Apr 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s deposit seems lost.

The player from the US deposited in the casino, but unfortunately, the transaction seems lost. The player confirmed the issue was resolved.

Captain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Apr 2023 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s struggling to complete the account verification.

The player from the United States is experiencing difficulties withdrawing her winnings due to ongoing verification. The player’s account had been verified, and the player confirmed receipt of the payment.

Read moreRead lessCaptain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: €50

Player’s struggling to withdraw his winnings.

The player from Sweden is experiencing issues with withdrawals. The case was successfully resolved, and the player got his withdrawal.

Captain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 09 Jun 2022 Resolved Our verdict

Case closed

Disputed amount: $949.82

Player’s withdrawal has been delayed.

The player from the US has been waiting for the withdrawal for over 2 weeks. The player confirmed that the funds were successfully received.

Captain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 24 Feb 2022 Resolved Our verdict

Case closed

Disputed amount: $2,000

Player’s withdrawal has been delayed.

The player from US has been waiting for a withdrawal for over 2 weeks. We closed the complaint because it seemed that the issue was resolved.

Captain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Feb 2022 Resolved Our verdict

Case closed

Disputed amount: $5,000

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal two months ago. It has been received.

Captain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 20 Sep 2021 Resolved Our verdict

Case closed

Disputed amount: $1,200

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal more than three weeks ago. It has been pending since. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint. The player contacted us once more, stating that the issue was not resolved, therefore we reopened this complaint to give it one more chance. The player got payed and the case is resolved.

Read moreRead lessCaptain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Feb 2021 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from United States had requested a withdrawal a month before submitting the complaint. The complaint was resolved. The player received their winnings 2 months later.

Captain Jack CasinoCaptain Jack CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 31 Dec 2020

Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s experiencing difficulties withdrawing her winnings.

The player from Australia requested a withdrawal and after more than 2 weeks of waiting for payment decided to file a complaint. The player received payment approximately 4 weeks after submitting the withdrawal request. The complaint is resolved.

Read moreRead lessTrue Blue CasinoTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 May 2022 Resolved Our verdict

Case closed

Disputed amount: A$1,400.56

Player’s withdrawal has been delayed.

The player from Australia has requested a withdrawal more than a month ago. Unfortunately, it has not been received yet. The player informed us that he received the payment, so we closed the complaint accordingly.

Read moreRead lessTrue Blue CasinoTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Jan 2022 Resolved Our verdict

Case closed

Disputed amount: $327

Player’s withdrawal has been delayed.

The player from Australia requested a withdrawal and after 1 month of waiting for the payment, she decided to submit a complaint. The player received the payment more than 3.5 months after the original withdrawal request (approx. 2 weeks after reprocessing the payment) due to the lengthy and deeply investigation from the casino’s side - a technical problem was identified in the delivery of the original payment. The complaint is resolved.

Read moreRead lessTrue Blue CasinoTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 Nov 2021 Resolved Our verdict

Case closed

Disputed amount: A$1,500

Player’s struggling to withdraw her winnings.

The player from Australia tried to withdraw her winnings, but access to her account has been restricted. It has been resolved.

True Blue CasinoTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 25 Nov 2021 Resolved Our verdict

Case closed

Disputed amount: A$1,200

Player’s withdrawal has been delayed.

The player from Australia had her withdrawal requested six weeks ago. Unfortunately, it hasn’t been received yet. The withdrawal was received by the player eventually and the complaint is now resolved.

Read moreRead lessTrue Blue CasinoTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 21 Oct 2021 Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player is not satisfied with casino services.

The player from Australia was dissatisfied with the long withdrawal process. The complaint was successfully resolved and the player received their payment.

True Blue CasinoTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 30 Sep 2021 Resolved Our verdict

Case closed

Disputed amount: A$9,500

Player’s withdrawals have been delayed.

The player from Australia has requested withdrawals six weeks ago. It has been received.

True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Sep 2021 Resolved Our verdict

Case closed

Disputed amount: A$3,400

Player’s account has been blocked.

The player from Australia has had his winnings voided due to use of abusive language during his interactions with the customer support. He threatened to dispute his deposits. To prevent it, the casino decided to refund the player’s deposit and void his winnings As the player’s behaviour was clearly just a manifest of his frustration over, we considered the decision to be unreasonable and rule in favour of the player. The casino complied with our ruling and paid the player the disputed winnings. The complaint was closed as ‘resolved’.

Read moreRead lessTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 06 Aug 2021 Resolved Our verdict

Case closed

Disputed amount: A$5,000

Player’s withdrawal has been delayed.

The player from Australia has requested a withdrawal. Unfortunately, it has been delayed for a month. After delay it was received by the player.

True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Jul 2021 Resolved Our verdict

Case closed

Disputed amount: A$5,500

Player’s winnings have been reduced.

The player from Australia had her withdrawal delayed and winnings capped because of bonus conditions.

True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Feb 2021 Resolved Our verdict

Case closed

Disputed amount: A$20,000

Player’s withdrawal has been delayed and account closed.

Player’s withdrawal has been delayed due to KYC verification and his account was closed.

True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 28 Jul 2020 Resolved Our verdict

Case closed

Disputed amount: A$4,000

Player’s withdrawal has been delayed.

The player from Australia has requested a withdrawal more than two weeks ago. It has been pending since. After some time player was paid out so we closed this case as resolved.

True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 May 2020 Resolved Our verdict

Case closed

Disputed amount: A$580

Player’s struggling to withdraw his winnings.

The player from Australia is experiencing difficulties completing the account verification due to additional required documents. The extra verification is mandatory if a player was born in a foreign country. The issue was resolved, the player received his winnings.

Read moreRead lessTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Apr 2020 Resolved Our verdict

Case closed

Disputed amount: A$2,064

Player claims that her withdrawals have been reduced.

The player from Australia received smaller withdrawals than she has actually requested.

True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Feb 2020 Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

The player from Australia is struggling to receive her winnings. Player’s complaint is now successfully resolved.

True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Jan 2020 Resolved Our verdict

Case closed

Disputed amount: A$6,500

Player has been waiting for his winnings for over a year.

The player from New Zealand has requested a withdrawal more than a year ago. It has been pending since. Player’s complaint is now successfully resolved.

True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Jan 2020 Resolved Our verdict

Case closed

Disputed amount: A$9,500

Player account was closed and all winnings confiscated.

Jade from Australia won $9500. Fifteen days after she requested a withdrawal, the casino blocked her account and confiscated her winnings.

True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Jan 2020 Resolved Our verdict

Case closed

Disputed amount: A$20,000

Player’s withdrawal is delayed.

The player is displeased with the casino’s time-consuming withdrawal processing. The complaint was successfully resolved.

True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 Nov 2019 Resolved Our verdict

Case closed

Disputed amount: A$9,000

Player has a technical problem with the casino’s website.

Greg from Australia has a problem with the casino’s website. It looks like only the cashier page is not working, so he is unable to make a withdrawal.

True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Nov 2019 Resolved Our verdict

Case closed

Disputed amount: A$750

Player’s withdrawal has been pending for more than three months.

The player from Australia requested withdrawal. During the period of three months, while still having not received the money, the player changed his address and his ID is about to expire. Because of this, the player experiences difficulties proving his identity when trying to get his winnings. We’ve reopened this complaint as per the player’s request.

Read moreRead lessTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 16 Oct 2019 Resolved Our verdict

Case closed

Disputed amount: €1,691

Delayed express withdrawal, money still not in player’s bank account.

Emily requested two express withdrawals and the second withdrawal was declined. She resubmitted the second withdrawal and it got approved. The player expressed dissatisfaction with the casino’s withdrawal process. This case was successfully resolved.

Read moreRead lessTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Sep 2019

Resolved Our verdict

Case closed

Disputed amount: $720

Player’s withdrawal has been delayed.

The player from California had won a jackpot of $720 at Royal Ace casino on August 20 and had requested a withdrawal, which had not been processed a month later despite being told it would take 7-10 business days. After contacting the Complaints Team, it was confirmed that the payment had been sent to a third-party provider, and the player was informed that the transaction was forthcoming. Ultimately, the player confirmed that the withdrawal had been successful, and the issue was marked as resolved by the Complaints Team.

Read moreRead lessRoyal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 25 Sep 2024 Resolved Our verdict

Case closed

Disputed amount: $177

Player’s winnings haven’t been received yet.

The player from Alabama had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received at that time. The Complaints Team had advised the player to wait at least 14 days after requesting their withdrawal before submitting a complaint. After two weeks, the player confirmed that he had received his payout of $50, which was the maximum payout for the no deposit bonus he had used. The issue had been resolved successfully and the complaint had been marked as ‘resolved’ by the Complaints Team.

Read moreRead lessRoyal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: $2,100

Player claims that payment has been delayed.

The player from Texas has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessRoyal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Jul 2023 Resolved Our verdict

Case closed

Disputed amount: $2,625

Player experiences login issues and delayed payout.

The player from the United States is having issues with login and withdrawal. After a deposit of $125, a software glitch prevented the player from accessing the game. Despite multiple password resets and emails to the support, the issue persists. Additionally, the casino has not processed a pending withdrawal of winnings worth $2500 despite numerous document submissions. The player later informed us that her winnings have been paid, so we closed the complaint as resolved.

Read moreRead lessRoyal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Jul 2023 Resolved Our verdict

Case closed

Disputed amount: $11

Player is dissatisfied with a bonus.

The player from New Mexico didn’t receive the correct bonus. The player later confirmed that the issue was resolved.

Royal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 06 Jun 2023 Resolved Our verdict

Case closed

Disputed amount: $256

Player’s VIP status has been changed.

The player from the United States has been stripped of her VIP status. The issue has been resolved successfully.

Royal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 28 May 2023 Resolved Our verdict

Case closed

Disputed amount: $249

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for over a month. It has been received.

Royal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Jan 2022 Resolved Our verdict

Case closed

Disputed amount: $1,000

Player’s struggling to withdraw her winnings.

The player from United States is experiencing difficulties withdrawing her funds due to limited availability of payment methods but she received her winnings.

Royal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Feb 2021

Resolved Our verdict

Case closed

Disputed amount: $1,300

Player’s withdrawal has been delayed.

The player from the United States had waited for a month to withdraw his winnings of $1300.07 from an online casino, despite having provided all the requested information. He had passed the KYC verification and had not made any successful withdrawals from the casino before. The player reported that the casino had delayed his withdrawal and closed the chat on him. After the player had provided all the relevant communication between him and the casino, we contacted the casino and confirmed the withdrawal amount. The casino then processed the withdrawal and the player confirmed receipt of his winnings. The issue had been successfully resolved.

Read moreRead lessRaging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 02 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

The player from Australia requested a withdrawal four months prior to submitting this complaint. Once the casino was involved in the thread and was informed about the player’s issue, the problem moved forward quite quickly. The player received his payment approximately 5 months after the withdrawal request was made. The complaint is resolved.

Read moreRead lessRaging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Jun 2022 Resolved Our verdict

Case closed

Disputed amount: A$100

The player’s withdrawal has been delayed.

The player’s withdrawal had been pending for 2 weeks. It has been resolved.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Nov 2021 Resolved Our verdict

Case closed

Disputed amount: $2,319

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal three weeks ago, but it was delayed. The complaint was resolved and the player received their payment.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Oct 2021 Resolved Our verdict

Case closed

Disputed amount: $2,300

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for over a month for unknown reason. It has been received.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 13 Oct 2021 Resolved Our verdict

Case closed

Disputed amount: $250

Player’s withdrawal has been delayed.

The player from US is complaining about delayed withdrawal. It has been received.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Oct 2021 Resolved Our verdict

Case closed

Disputed amount: $400

The player’s withdrawal is delayed.

The player’s withdrawal is delayed even though it is not his first withdrawal request. It has been paid.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Sep 2021 Resolved Our verdict

Case closed

Disputed amount: €1,230

Player’s withdrawal has been delayed.

The player from the US is dissatisfied with the long withdrawal process. The casino payed out the winnings of the player and the complaint is now considered as resolved.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Aug 2021 Resolved Our verdict

Case closed

Disputed amount: A$900

The player’s withdrawal has been delayed.

The player’s withdrawal had been pending for over 2 weeks. The casino informed us that the payment was sent to the casino’s payment provider a few days before the player submitted the complaint. The player later confirmed she had received the payment. The complaint was closed as ‘resolved’.

Read moreRead lessRaging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Jul 2021 Resolved Our verdict

Case closed

Disputed amount: A$2,000

Player’s withdrawal has been delayed.

The player from Australia is dissatisfied with the long withdrawal process. It was received after a delay.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Jul 2021 Resolved Our verdict

Case closed

Disputed amount: A$2,200

Player’s withdrawal has been delayed.

The player from Australia has requested withdrawal almost two weeks ago. She got paid her winnings.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 17 May 2021 Resolved Our verdict

Case closed

Disputed amount: A$1,077

Player’s withdrawal has been delayed.

The player from Australia was dissatisfied with the casino’s long withdrawal process. The player received her funds 12 days after submitting the complaint. The complaint was closed as resolved.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Apr 2021 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from United States has requested withdrawal a month ago. It has been pending since. He has received his winnings.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Apr 2021 Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

The player from Australia has requested a withdrawal. Unfortunately, the payment seems to be delayed. After delay he received his winnings.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 18 Mar 2021 Resolved Our verdict

Case closed

Disputed amount: A$5,000

Player’s account has been blocked.

The player from Australia tried to verify his identity, but now he cannot log into his account. After submitting documents the problem was resolved.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Jan 2021 Resolved Our verdict

Case closed

Disputed amount: $800.05

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal few days ago. It has been pending since with a possibility to cancel the withdrawal. Player finally received all of his winnings.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Jun 2020 Resolved Our verdict

Case closed

Disputed amount: A$800

Player’s struggling to receive his winnings.

The player from Australia is experiencing difficulties withdrawing his winnings due to the unknown status of the account verification. The complaint was successfully resolved.

Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 28 Apr 2020

Resolved Our verdict

Case closed

Disputed amount: $80

Player’s monthly cash back payout has been reduced.

The player from the United States faced issues with withdrawing money from the casino. Despite the rule stating a minimum cash out of $100 for monthly cash back, she received only $20, with the casino citing the use of Coindraw as the reason. The player questioned if different withdrawal methods had different rules and experienced delays in getting responses from customer service. The issue was resolved after the casino provided the remaining balance, allowing the player to put it back in withdrawal. The complaint was marked as resolved.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 08 Jul 2024 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal delayed due to documentation issues.

The player from Puerto Rico had struggled to withdraw her winnings from the casino for several months, despite having provided necessary documents repeatedly. The casino had continuously denied the payout due to supposedly missing documents. The withdrawal had eventually been approved on April 12, but the funds were not sent until May 11. After the player confirmed the receipt of her funds, we had marked the complaint as resolved.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 11 May 2024 Resolved Our verdict

Case closed

Disputed amount: $300

Player’s withdrawal has been canceled.

The player from the United States had tried to make a withdrawal but was informed about missing documentation. Even though he provided all the requested documents, the casino kept asking for more information. The player had won the money without an active bonus. After the Complaints Team intervened, the Casino’s Representative had confirmed that the player’s account and bank transfer details were correct and that the withdrawal of $300 had been approved. However, the amount had included a non-cashable deposit bonus of $142, leaving the player with $158 to withdraw. This had been escalated for express disbursal. The player later confirmed receipt of the payment, and the complaint had been resolved.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 06 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: $2,400

Player’s Withdrawal Method Denied, Casino Instructs Bank Change

The player from Kansas had requested two separate withdrawals from Slots Garden, totalling $2400. The casino had initially refused to pay her through Bitcoin, her preferred method because she hadn’t deposited with Bitcoin. The casino had requested her bank details for a wire transfer, but later stated they couldn’t send the money to her bank. The player had been unwilling to change her bank or open a second account to receive her winnings. After the intervention by us, the casino released the first portion of the withdrawal via Bitcoin and expedited the remaining payment. The player had confirmed receipt of her winnings and the issue had been successfully resolved.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $1,400

Player can’t access winning account.

The player from California had had an issue accessing her Slots Garden casino account via Inclave after accumulating about $1,400 in winnings. She had been unable to get in touch with Slots Garden or Inclave and had suspected foul play due to sudden device problems. We had to reject the complaint due to the player’s lack of response to our messages and questions. However, the player later confirmed that the issue had been resolved.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: $116

Player faces severe withdrawal delay.

The player from the United States had had issues withdrawing her $400 winnings from an online casino. Despite having submitted the required identification multiple times, her withdrawal had remained “in process” for over three weeks. The casino had clarified that the approved withdrawal amount was $130, accounting for a bonus and account confirmation deposit. Eventually, the player had received $116 of her winnings. The issue had been successfully resolved.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 26 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal is delayed.

The player was facing issues with withdrawal. She had requested a payout of 880$ in Bitcoin, her payment method during the deposit. However, despite approval from the manager, the Bitcoin withdrawal was denied. It turned out it was a no-deposit bonus with a maximum cashout of $100 and a country restriction issue. Later, the complainant informed us that her issue was sorted out. The complaint is resolved.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 06 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Casino repeatedly delays player’s withdrawal.

The player from California has encountered problems with his withdrawal process despite verifying his account three times. He was promised a timeframe of 7 to 10 days which has extended, while communication with the casino remains the same. The issue of loyalty bonus limit was also raised. The complaint was resolved as the player’s money got paid out.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 23 Sep 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal was delayed.

The player from the United States had reported a delay in his withdrawal request since August 2nd. Despite having adhered to the casino’s rules, his withdrawal request had remained unprocessed. He had confirmed that he was not a bonus abuser, as he had made numerous deposits and losses. The Complaints Team had asked for screenshots of his bonus and cashier histories for further investigation. Eventually, the player had confirmed that he received his payment from Slots Garden. We had closed the complaint as ‘resolved’, and had directed the player to open a separate complaint for another issue with Lucky Legends Casino.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 18 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player experiences delayed Bitcoin withdrawal.

The player from Virginia successfully beat the stipulated playthrough limit and requested a withdrawal. The casino requested a KYC process and a deposit of $10 in Bitcoin for address proof. While the player complied, their withdrawal request was later revoked due to casino’s issues with CoinDraw. The player is unsettled about the additional waiting period stated by customer service and believes it’s time for third-party intervention. We closed the complaint as resolved since the player confirmed receipt of the payment.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 06 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: $10,000

Player’s Bitcoin withdrawals are delayed.

The player from the US requested four separate withdrawals using Bitcoin, but after two weeks, the requests were canceled and the money returned to their balance. Despite being assured that their issue would be resolved, the player hasn’t received any specific support and the issue remains unresolved. The issue has been resolved successfully.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 22 Jun 2023 Resolved Our verdict

Case closed

Disputed amount: $360

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for less than 2 weeks. The complaint was closed as resolved as the player received his money.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 12 May 2023 Resolved Our verdict

Case closed

Disputed amount: $900.5

Player’s withdrawals have been delayed.

The player from United States has 8 pending withdrawals over last four months. The complaint was resolved as the player recived all her checks from the casino.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 17 Aug 2021 Resolved Our verdict

Case closed

Disputed amount: R2,750

Player’s account has become inaccessible.

The player from South Africa had their account blocked without further explanation. Casino stopped providing services in South Africa but they’ve paid the winnings.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Aug 2021 Resolved Our verdict

Case closed

Disputed amount: R10,000

Player’s account has been blocked.

The player from South Africa had their withdrawals withheld and account blocked. The casino discontinued it’s South African version, however they were able to process the withdrawal for the player and the complaint is resolved.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Aug 2021 Resolved Our verdict

Case closed

Disputed amount: R10,000

Player’s account has been blocked.

The player from South Africa had their account blocked without further explanation. It was blocked because of regulations in South Africa and winnings were paid to the player.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 26 Jul 2021 Resolved Our verdict

Case closed

Disputed amount: €1,000

Player’s account has been blocked.

The player from South Africa had her account blocked without further explanation. The remaining balance is still held by the casino. After discussion it has been paid.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Jul 2021 Resolved Our verdict

Case closed

Disputed amount: R10,000

Player’s withdrawal has been delayed for a month.

The player from South Africa has requested withdrawal a month ago. It hasn’t been received yet. The player managed to receive her withdrawal and the complaint is resolved now.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 13 Apr 2021 Resolved Our verdict

Case closed

Disputed amount: $1,300

Player’s withdrawal has been delayed.

The player from United States has been struggling to receive her winnings for more than three months. After investigation she received her winnings.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 01 Jan 2021 Resolved Our verdict

Case closed

Disputed amount: R3,580

Player’s withdrawal has been delayed.

The player from South Africa was dissatisfied with the long withdrawal process and the casino’s support wasn’t helpful after inquiring about his withdrawal. The complaint was resolved. The player received his winnings nearly 3 months later, with unexpected fees deducted by one of the banks processing the payment.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 30 Nov 2020 Resolved Our verdict

Case closed

Disputed amount: R25,000

Player’s withdrawal has been delayed.

The player from South Africa is dissatisfied with the long withdrawal process and the casino’s support wasn’t helpful when he requested information about his withdrawal.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 09 Oct 2020 Resolved Our verdict

Case closed

Disputed amount: R2,000

Player’s withdrawal has been delayed.

The player from South Africa has requested a withdrawal six weeks ago. It has been pending since.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 31 Jul 2020 Resolved Our verdict

Case closed

Disputed amount: R12,000

Player is not satisfied with casino services.

The player from South Africa is dissatisfied with the long withdrawal process and the casino’s support. She received her money, therefore we closed this complaint as ‘resolved’.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 13 Jul 2020 Resolved Our verdict

Case closed

Disputed amount: R500

Player is not satisfied with casino services.

The player from South Africa is dissatisfied with the long withdrawal process and the casino’s support. The complaint was successfully resolved.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 07 Jul 2020 Resolved Our verdict

Case closed

Disputed amount: 1,000 din

Player is having difficulties to complete the KYC.

The player from South Africa struggles to complete the KYC process. At the same time, it seems that all winnings from the player’s account have been confiscated. Player’s complaint is now resolved.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 08 Nov 2019 Resolved Our verdict

Case closed

Disputed amount: R1,500

Player has a problem with withdrawal.

The player’s provided required information twice, but his withdrawal request was not processed. The casino stopped responding to his messages. This complaint was successfully resolved.

Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 14 Oct 2019 Resolved Our verdict

Case closed

Disputed amount: R740

Player is dissatisfied with the casino’s services.

William, a player from South Africa, won from a no deposit bonus and he is stuck on the verification process. He also expressed his dissatisfaction with the casino’s support and services. This case was successfully resolved.

Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 27 Sep 2019

Resolved Our verdict

Case closed

Disputed amount: $969

Casino site access issue post player’s withdrawal request.

The player from the US had experienced issues with site accessibility after making a withdrawal request. Despite having received an email confirmation of her withdrawal, she hadn’t been able to access the casino website from any of her devices. She discovered that her IP address was blocked, as she had been able to access the site using a VPN. After communicating with the Complaints Team, her issue had been resolved, and she confirmed that she received her payment. However, the issue with the IP address block remained, even though the player decided to stop using the casino.

Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Apr 2024 Resolved Our verdict

Case closed

Disputed amount: $688

Player believes that their withdrawal has been delayed.

The player from Indiana had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn’t been received yet. The Complaints Team had suggested that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests, and had advised the player to wait at least 14 days before submitting a complaint. However, the player confirmed that he had received his payment on the third day after his withdrawal request. Consequently, we marked the complaint as ‘resolved’.

Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 09 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: $682

Player’s withdrawal is delayed.

The player from California had reported a delay in receiving his Bitcoin withdrawal from an online casino. He had stated that the casino had approved his request, but he hadn’t received the payment despite being a KYC verified user with previous successful withdrawals. The player later confirmed that he had received his payout, and the issue had been resolved. We had subsequently marked the complaint as ‘resolved’ in our system.

Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $350

Player is experiencing difficulties with his verification.

The player from Japan is wondering if the casino accepts identity documents in Latin alphabet only. The issue has been resolved successfully.

Dreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: $758

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After we contacted the casino, its representative promised to look into the matter to assist the player. In the next few days, the player informed about finally getting the payment, therefore we closed the complaint as resolved.

Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 24 Jul 2023 Resolved Our verdict

Case closed

Disputed amount: €100

Player’s winnings haven’t been received yet.

The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. After cooperation from both the casino and the player, the solution has been found.

Dreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s struggling to complete account verification.

The player from South Africa is complaining about the lengthy verification process. The casino replied and stated that they had received the documents and that the player’s account was now verified. The casino further asked for a payment method to use to process the player’s withdrawal. The player provided this, and after some time, received their payment. Consequently, the complaint was closed as ‘resolved’.

Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 31 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: $820

Player’s struggling to complete the account verification.

The player from United States is experiencing difficulties withdrawing their winnings due to ongoing account verification. It has been received.

Dreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Nov 2021 Resolved Our verdict

Case closed

Disputed amount: $2,000

Player’s withdrawal has been delayed.

The player from Arizona has been waiting for the withdrawal since February. The casino representative managed to assess the situation and the player was able to receive her withdrawal.

Dreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 12 Jul 2021 Resolved Our verdict

Case closed

Disputed amount: $500

Player’s withdrawal has been delayed.

The player from United States had been waiting for her withdrawal for over a month before she submitted the complaint. The casino representative informed us the payment was processed and sent to the player’s Bitcoin wallet. Two weeks later, the player confirmed she received the payment. The complaint was closed as ‘resolved’.

Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 May 2021 Resolved Our verdict

Case closed

Disputed amount: $96

Player’s struggling to withdraw his winnings.

The player from Mexico is experiencing difficulties withdrawing his No Deposit bonus winnings.

Dreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 18 Apr 2021 Resolved Our verdict

Case closed

Disputed amount: $1,700

Player’s withdrawal has been delayed.

The player from United States has requested withdrawal a month ago. Unfortunately, the payment hasn’t been received yet. After some delays the player was able to receive her funds and the complaint is resolved.

Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Apr 2021 Resolved Our verdict

Case closed

Disputed amount: $119

Player’s struggling to