Crypto Loko Casino Review Honest Review by Casino Guru

Read our review of Crypto Loko Casino, its complaints, support and other factors. It’s good, but there are better options. Find out why. 6.7/10Safety Index Above average by Casino Guru Browse recommended casinosUser feedback:Mixed

Rated by 91 users

Very positivePositiveNeutralNegativeVery negativeView all (91) reviewsIn this review of Crypto Loko Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino’s Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.

Our calculation of the casino’s Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Although Crypto Loko Casino scored an Above average Safety Index of 6.7, meaning it is a suitable option for some, keep in mind that there are casinos with better rankings in terms of fairness and safety. Take a look at our full Crypto Loko Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Is Crypto Loko Casino fair and safe? Safety Index explained

We measure a casino’s Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it’s T&Cs, complaints from the players, blacklists, and many others.

In our Crypto Loko Casino review, we carefully went through and inspected the Terms and Conditions of Crypto Loko Casino. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.

According to our approximate calculation or collected information, Crypto Loko Casino is an average-sized online casino. It has a low amount of restrained payouts in complaints from players, when we take its size into account. In our evaluation, we factor in both the casinos’ size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

As far as we know, no relevant casino blacklists include Crypto Loko Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it’s likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

In our comprehensive review of all relevant aspects, Crypto Loko Casino has attained an Above average Safety Index of 6.7. This casino might be an adequate option for some players, however, keep in mind that there are other casinos that prioritize fair treatment and safety of their customers to a much higher degree.

Note: As far as we are concerned, Crypto Loko Casino is related to 25 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Crypto Loko Casino.

Crypto Loko Casino Terms and Conditions

Whenever we assess online casinos, we thoroughly examine each casino’s Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Crypto Loko Casino to be mostly fair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about Crypto Loko Casino

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino’s Safety Index.

We currently have 1 complaints directly about this casino in our database, as well as 272 complaints about other casinos related to it. Because of these complaints, we’ve given this casino 1,728 black points in total, out of which 1,547 come from related casinos. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.

Crypto Loko Casino user feedback and reviews

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

The user satisfaction feedback of Crypto Loko Casino shared by 91 users has resulted in a Mixed User feedback score. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino’s quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino’s reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

Crypto Loko Casino company data and licenses

Crypto Loko Casino has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.

As far as we know, Crypto Loko Casino does not have a gambling license.

Win and withdrawal limits, payment options

Crypto Loko Casino accepts deposits via 7 payment methods. This includes: Bitcoin (BTC), Coindraw, Bitcoin Cash (BCH), Litecoin (LTC), Ripple (XRP), Ethereum (ETH), Dogecoin (DOGE).

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino’s win and withdrawal limitations.

Withdrawal limits	Win limits
USD 2,500 per week	No win limit
USD 10,000 per month
Withdrawal limit also applies to progressive jackpot wins!

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at Crypto Loko Casino.

Language	Website	Customer support	Live chat
English			24/7

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Crypto Loko Casino, account management, withdrawal process, etc. We would say Crypto Loko Casino has an average customer support based on the responses we have received during our testing.

Crypto Loko Casino casino games and slots

Crypto Loko Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Keno, Other games.

Games from 2 casino game providers are available. This includes Realtime Gaming, SpinLogic Gaming.

Bonuses and codes offered by Crypto Loko Casino

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 2 bonuses from Crypto Loko Casino in our database, which you can find in the ‘Bonuses’ part of this review.

*Note: In case you are looking for more information about this casino’s bonus offers, visit our Crypto Loko Casino bonuses page.*We measure a casino’s Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it’s T&Cs, complaints from the players, blacklists, and many others.

Crypto Loko Casino Terms and Conditions

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Crypto Loko Casino to be mostly fair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about Crypto Loko Casino

Crypto Loko Casino user feedback and reviews

The user satisfaction feedback of Crypto Loko Casino shared by 91 users has resulted in a Mixed User feedback score. The reviews are available on this page in the User reviews section.

Crypto Loko Casino company data and licenses

Crypto Loko Casino has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.

As far as we know, Crypto Loko Casino does not have a gambling license.

Win and withdrawal limits, payment options

Crypto Loko Casino accepts deposits via 7 payment methods. This includes: Bitcoin (BTC), Coindraw, Bitcoin Cash (BCH), Litecoin (LTC), Ripple (XRP), Ethereum (ETH), Dogecoin (DOGE).

Withdrawal limits	Win limits
USD 2,500 per week	No win limit
USD 10,000 per month
Withdrawal limit also applies to progressive jackpot wins!

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at Crypto Loko Casino.

Language	Website	Customer support	Live chat
English			24/7

Crypto Loko Casino casino games and slots

Crypto Loko Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Keno, Other games.

Games from 2 casino game providers are available. This includes Realtime Gaming, SpinLogic Gaming.

Bonuses and codes offered by Crypto Loko Casino

Note: In case you are looking for more information about this casino’s bonus offers, visit our Crypto Loko Casino bonuses page. Read more Read less No Deposit Bonus:55 FREE SPINS on Neon Wheel 7sno deposit, $0.1/spinBonus T&CNo deposit bonus for new playersWagering requirements: 40x (restrictions apply)Value of free spins: $5.5 (55 spins at $0.1 per spin)Maximum cashout: $50The process of getting this bonus should be relatively FASTThe cashout from this bonus is exactly $50; no more, no less • New players only • 21+ • Full Terms applyDeposit Bonus:505% up to $1,000 and 55 extra spins ($0.1/spin)Bonus T&CFirst deposit bonusMinimum deposit: $30, Maximum cashout: 13x deposit valueWagering requirements: 30x (bonus + deposit) (restrictions apply)Sticky bonus (non-cashable)Maximum bet: $10The process of getting this bonus should be relatively FASTFree spins: 55 spins on Neon Wheel 7s, $0.1 per spin ($5.5 total value)Free spins conditions: 30x WRNew players only • Full Terms apply • 21+ • Any withdrawal request must exceed the sum of the deposit and the deposit bonus • Spins must be played first before switching games • All bets placed in some games listed in the terms and conditions will not be counted in turnover requirement Payment methods -

Withdrawal limits per month $10,000 per week $2,500 SlotsRouletteBlackjackNo bettingVideo pokerNo bingoBaccaratJackpot gamesNo live gamesNo pokerNo crapsKenoNo scratch cardsNo eSports bettingNo crash gamesAll games (15)- Slots

Roulette
Blackjack
No betting
Video poker
No bingo
Baccarat
Jackpot games
No live games
No poker
No craps
Keno
No scratch cards
No eSports betting
No crash games

Unspecified weak relation

Same management

Unspecified weak relation

Deposits and withdrawals in cryptocurrencies
Live chat support is available 24/7
Nice website
Undisclosed owner
Small selection of game providers
Withdrawal fees
Big international casino
Players must be 21 or over

Browse all bonuses offered by Crypto Loko Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

This is a place to share experience with Crypto Loko Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:Mixed Rated by 91 users

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Casino Guru

We want players to understand gambling.

parlayprivilegeAdvanced NoviceUnited States• 2 months ago There was a discrepancy with a bonus and playthrough requirements, but before leaving a review - try going through Casino Guru. They are more likely able to connect you with an agent of the casino you’re attempting to reach and be sure to have screenshots of your issues so Casino Gurus and the casino can understand the trouble you’re having.While it’s not ideal that I had to seek out this information online through a Google search — I’m sure agents are dealing with many people contacting them. I’m not sure if they can develop a better system to facilitate better ways to respond, but Crypto Loko were at least willing to hear me out and we resolved the issue.8/14/2024: I’ve been receiving emails from Crypto Loko and have received the same consistent terms: Their bonuses comes with a meager $50 (or sometimes $100) max cash out limit. This means that if you have a 40x playthrough requirement, let’s say on $50 you’ve won from free spins – you’ll have to wager $2,000. And after you playthrough that, and let’s say you manage to hit a jackpot, for $10,000; I’m sorry to say, but you can only keep $50.00. I have not bothered with them in a long-time having monitored their emails for a while (aside from possibly using a rare and decent promotion a few months ago). I just wanted to warn people that their bonuses are possibly the worst I have ever seen. At least some other casinos will offer more should you win, but Crypto Loko’s bonuses are the worst of the worst.8/17/24: I wasn’t satisfied with my original review and my edit, so I’m making a new edit. The casino processed a withdrawal for me before but they are requiring I update my information yet again which can take several weeks. They deserve 0/10. I moved from neutral, to negative, to very negative. - Customer resolution

Game choices are decent enough
Easy payout once requirements are filled
Had to use third-party to get in contact
Bonus terms are sometimes unclear
Requires documents well after you’ve proven your identity

ShaggyJayVisitorUnited States• 4 months ago Refuses to reply to emails!! When I asked the support team why they refuse to help. I asked for there license email and they refuse!! I don’t see how a casino can just refuse to help players and till be allowed to take people money swimminglycicadaAdvanced NoviceUnited States• 8 months ago This casino is pretty great the first time I deposited and played, I didn’t win, but the next day I got (free) Loko Bucks, it was only $10 but I somehow turned it into $400 and then I got my payout within 4hrs!!!! I was shocked! The one thing that does suck is that almost all of their offered bonuses require at least a $50 deposit. I refuse to deposit more than $35 at a time. So, they would’ve gotten much more business from me if this wasn’t the case. - Speedy withdrawals, if you use Coindraw or Turbo Draw it takes less than 24 hrs.

Loko Bucks are given the day after you deposit.
Their minimum deposit for almost all of their bonuses are $50 or more.

kimbo3266VisitorUnited States• 1 year ago This casino is by far one of the biggest rip-offs. They are sneaky and don’t follow through with withdraws the kept my bonus money . I’m very unhappy with this casino. I recommend not using this casino - I have no positive about this casino

ApexPredator93Senior ApprenticeSouth Africa• 1 year ago So Far i have had a seemless process from my deposit and withdrawal. no problems at all from my side - Excellent user friendliness

CampbelljlNoviceUnited States• 1 year ago Reading the other reviews I was skeptical, but I am very happy with my experience. I redeemed a couple free chips, so I was honestly not even expecting the $60 (including $10 verification deposit) to hit my account. The verification deposit is quick, although getting your documents verified does take a few days. I have tried probably 50 plus sites over the years and only a handful have actually payed anything from free chips. All I can say is I appreciate this casino being honest even though they could have denied me for using 2 free chips. So my experience I rate 5 stars. - Fast withdrawal

Free chip works
$50 maximum cash out with free chip

bjacob1642ApprenticeUnited States• 1 year ago Customer service is good. I deposited claim the goloko bojus and managed to win the maximum allowed for 25 so 325. I requested a withdrawal so I will update when it’s complete. But I will say the slots don’t seem rigged and rtp seems normal. - Customer service

Slots have decent rtp
Aite sometimes lags

lxlcharibellelxlVisitorUnited States• 1 year ago They stole my money that i earned when playing slot tournaments. They are very sneaky with their rules so make sure you read the fine print and understand it.. - They go by the rules.

If you claim a free bonus and win a free slot tournament. You violated the 2 free bonus in a row and they will take your money.
Emails baiting you to collect free spins and chips so you will violate the rule and take your money.
If your not depositing everyday or twice a day be care.
Promo codes with free spins at the end also counts as 1 free bonus in a row. So watch out for the next one..

natelujan82NoviceGreece• 1 year ago They are not a reputable casino at all I encourage ALL to play elsewhere!! For starters they false advertise “Instant Cashouts or Withdrawals” which is a total lie it takes them atleast3-5 days to pay anything out and that is if your one of the lucky few to get your withdrawal request paid out at all!! Dont fall for the ol bait & switch like I did! - Slow pay at best

Dont pay at all
No help from management

PrinceNaseemSenior ApprenticeGermany• 1 year ago Absolute scam! Will not pay out. Verification is a joke. As long as you have a balance you will not get verified. Not licensed. Casinos like this should be blacklisted. Avoid this casino group by all means. - Verification

No payouts
Terrible RTP
No license
No responsible gambling tools

nqmatakavNoviceBulgaria• 1 year ago The best casino of this type I have ever played. Payouts and verification are extremely fast. Най-доброто казино от този тип в които съм играл. Изплащанията и верификацията са изключително бързи. - Quick verification Бърза верификация

Fast payouts Бързи изплащания
There are none Няма такива

brianjcobbettNoviceUnited States• 1 year ago They wouldn’t pay me and then closed my account when I complained - Shady customer service

Questionable bonus system

WeathermanNoviceUnited States• 1 year ago They cheat and lie and have no license so they can do whatever - Unfair terms and conditions

No license

cherriberrieApprenticeUnited States• 1 year ago Fun casino, initially great bonus offerings, friendly chat, and instant payouts. - Fast payouts, slots actually hit!

If you withdraw, the 7 days of spins are gone. If you deposit, the “for life” spins are gone.

cobra562Senior AdeptUnited States• 1 year ago Ive asked this casino meny times to get account fixed but no-one gets back to me.The name and address arent mine along with phone # along with DOB.Not sure how someone could do this becouse my pc is new,as of March 2nd no contact on it yet.Messed up how this can happen - Not anything.

cant dep becouse someone is useing my info

inimical1NoviceUnited States• 1 year ago Fun to play at. Not to pay at. Their bonuses were great. Easily made money playing at Crypto Loko. When I was ready to withdraw my balance however they said I had another account at their casino and forfeit my withdrawal request a couple days after submitting it. Said three days to withdraw so when I was expecting it at any time it was disappointing.Asked of the account could be deleted as I have no access to it. Also asked for a refund of my deposit. Which was placed back into my casino account and was below the amount required using Bitcoin to allow me to withdraw it.If you use a casino’s money to create more money, there will always be some loop hole in their procedure allowing it to be at their discretion wether or not to honor your withdrawal transaction. - Bonus awards

Easy to accumulate funds
Entertaining game selections
Poor payout procedures
Horrible Cashiers
Slow response time

Blkone72Unregistered userUnited States• 1 year ago Where can i start i guess the casino is ok. I been waiting to cashout since fri morning. Then the denied the deposit 2 times never got no reason then it dais it will be pending for 5 days. Like thats the illest. So then i find out They cashout mon- fri thats cool on a fixed income 200 sounds good right only if you get it. Exactly. So each time i canceled the deposit i went back and played the game all the way till i lost it all about 20$ then i caught back up cashed out for only 200 ,every time leaving 40 or 50 bucks. Even broke the deposit down to 100 a piece still was pending. So this morning because its monday i got up very early to see whats i need to do. First i get in contact with there support after 4 days of trying this guy Kelvin Morris tells me i cant withdraw the money because of the bonus was mixed with the deposit, mind you i just joined a couple days ago. He say in a chat to play my depost down to under 5$ and i could get my 20$ deposit . Among other compa i was really feeling it even tho i was pissed. So i said just do what he says. So we ended that chat well he did anyway still upset i go head an play it down to 4$ and get back on the chat with some other guy named Alex something i request Kelvin Morris because i had just got off chat with dude. Alex says he unavailable, could he help me. I knew at that moment this wasnt gonna be good. I never got my deposit back because now Alex is telling me i didnt play the required spins or something of that nature. After i played the money back down to 4$ like Kelvin Morris told me then Alex sent me sometging about the rules i just laughed because i been got before. I dont know what this is but hey it cost 29$ to find iut your word means nothing and customers dont either. Situation didnt get rectified. Another loss. They took that 20$. No problem but i was very disatisfied with these guys and the way they just pushed me to the side. Like i am nothin. Cool thats how it is cool!!!!!! Never again Never again Never Again. These people handle you very disrepectful push you to the side i respect it never again though. No resolution so if you got money to give away this is the perfect place - Really dont have anything positive to say its sad very sad im just gonna find someone who honors their word and not get mad at me because i want to withdraw money u think i won.

Hardrock74Senior AdeptUnited States• 1 year ago They give you a ton of promotions chat is hit or miss won on 43 free spins then came the withdraw process I could send kn docs and wait or do a coindraw $10 deposit for verification after doing that now they say 3-7 business days one guy in chat said might get this week or maybee next wkw and this has name ( crypto in it)? Will update - Lots of bonuses

Bad chat slow complicated layout process

up2unynyAdvanced NoviceUnited States• 1 year ago Played the welcome bonus. Was up to $1800. They removed it and left me with $71. I submitted all my documents and waited payout. After nearlyA month no deposit and then I got this:Hello, Jack! This is Amanda R. from Priority Players Support. Thank you for contacting CryptoLoko Casino. Hope you are having a great day! We regret to inform you that your casino access has been revoked. The decision is, unfortunately, irreversible. Any casino account can be closed solely at our discretion as part of our policies to ensure game fairness, the safekeeping of company assets, and our third-party payment service providers.Thank you for contacting us today. We appreciate your time. Have a pleasant day!I did nothing wrong. I just won and was never paid and booted out. - You can pretty much count on getting ripped off

The will tell you lies about fast payout and never payout
Reading their site is funny when you realize everything they say is wrong to do (slow payouts; no payouts) they do. That means they are aware that what they are doing is wrong and doing it anyway.
No payouts
Get permanently banned for no reason
Entire advertising premise is false
You will be ignored, cheated out of your winnings and lied to

BrandyNoviceUnited States• 1 year ago This is the one and only casino who actually stayed true to their word, paid out, and didn’t ask any questions on a no deposit bonus that i invested nothing in!! I give them a 10 out of 10 rating and definitely recommend!! If your wondering, no I’m not affiliated with the casino in anyway nor do I know anyone that is. - Quick payouts

Minimum forms of withdrawal

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Crypto Loko Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average6.7/10Medium-sized casino, based on our research and estimatesWe consider the casino’s T&Cs to be mostly fairNot found on any relevant casino blacklistLow value of withheld winnings in player complaints in relation to the casino’s sizeWe also considered other factors, which had a negative impact on the casino’s Safety IndexThe Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology Has this casino done something unfair to you?

Submit a complaint

Important

Important: Casino applies withdrawal limits to progressive jackpot wins This casino applies a withdrawal limit to winnings from progressive jackpots. We consider this unfair, as these wins are usually paid out by the game provider, so it does not make sense for the casino to restrict them by a withdrawal limit.Important: Casino applies withdrawal limits to progressive jackpot wins This casino applies a withdrawal limit to winnings from progressive jackpots. We consider this unfair, as these wins are usually paid out by the game provider, so it does not make sense for the casino to restrict them by a withdrawal limit.

Unfair terms and conditions

This casino applies withdrawal limits to winnings from progressive jackpots.
This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Other factors

Operates without a license
This casino applies withdrawal limits to winnings from progressive jackpots.
This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Other factors

Operates without a license

Same management

Unspecified weak relation

1536All21Opened141Not solved422Solved952Rejected

Complaints directly about Crypto Loko Casino

Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player is facing a delayed cash out issue.

The player from California attempted to cash out $50, but the amount kept returning to their account. Despite reaching out to support via email, there had been no response, and the player suggested the need for live support. The complaint was rejected due to the player’s lack of response to the Complaints Team’s inquiries, which prevented further investigation into the issue.

Read moreRead less Submitted: 30 Sep 2024 Case opened Current status

Waiting for casino to reply

0d 12h 55m 33s

Disputed amount: $2,000

Player’s withdrawal request is delayed.

The player from the Philippines is unable to withdraw their deposited amount and winnings from Crypto Loko, totaling $2,000. Despite initial deposits and playing through a bonus, the casino representatives continuously deny withdrawal requests without valid reasons.

Read moreRead less Submitted: 30 Sep 2024 Resolved Our verdict

Case closed

Disputed amount: €21

Player is locked out, seeking withdrawal.

The player from India was unable to log into the casino website after making a deposit months ago and had not received a response from customer support despite waiting over eight days. He wanted to withdraw his deposited funds but could not access his account. The issue was resolved when the casino confirmed that his account had been closed due to security reasons but agreed to refund the deposit. The player received the funds, and the complaint was marked as resolved.

Read moreRead less Submitted: 16 Sep 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $250

Player believes that their withdrawal has been delayed.

The player from California had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The Complaints Team had extended the response time to allow for further communication; however, the player did not respond to inquiries. As a result, the complaint was rejected due to the lack of information necessary for further investigation.

Read moreRead less Submitted: 08 Aug 2024 Case closed Our verdict

Unjustified complaint

Disputed amount: $770

Player’s account has been blocked after a withdrawal attempt.

The player from the United States had deposited $77 in Ethereum with an 800% match bonus and completed the playthrough with $770.14 ready for withdrawal. After submitting the withdrawal, it was canceled, and further attempts failed. When the player contacted support, their casino access was revoked without explanation. The Complaints Team investigated the issue and found evidence that the player had created multiple accounts, which was deemed unfair, leading to the rejection of the complaint.

Read moreRead less Submitted: 10 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: $3,064

Withdrawal of player’s winnings has been delayed.

The player from California had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. After an exchange of messages, the player confirmed that the withdrawal had been successful and that she had received her winnings. Consequently, we had marked the complaint as resolved.

Read moreRead less Submitted: 16 May 2024 Case closed Our verdict

Other

Disputed amount: $101

Player’s winnings sent to incorrect address.

The player from Indiana had trouble with a withdrawal from Cryptoloko casino. Despite the approval of the withdrawal, the player did not receive the payout because the casino used a different, old bitcoin address that the player had used with Coindraw a year ago but not for the current transaction. The player also complained about the lengthy verification process they went through. We reviewed the case and determined that it was impossible to prove the bitcoin address did not belong to the player or that someone else accessed the account. Therefore, the complaint was rejected due to insufficient evidence.

Read moreRead less Submitted: 16 May 2024 Resolved Our verdict

Case closed

Disputed amount: $50

Player’s withdrawal confiscated.

The player from the US had won through free spins and requested a withdrawal which was initially approved. However, three days later, his VIP status had been revoked and the withdrawal was cancelled. After the player’s complaint, we had contacted the casino for clarification. The casino confirmed that the player’s $50 winnings had been released and delivered. Regarding the VIP status, the casino explained that it was determined by an automated algorithm based on the player’s deposit history. The player had acknowledged the payment and the explanation for the VIP status change, hence we considered the complaint resolved.

Read moreRead less Submitted: 19 Apr 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $1,500

Player’s balance has been confiscated during gameplay.

The player from the United States had lost over $1500 from her balance during a $10 spin. She still had a $160 bonus play-through remaining before she could withdraw her funds. Despite our attempts to communicate with the player to gather more information and evidence, she did not respond. Therefore, we were unable to investigate further into her claim about the missing winnings. As a result, the complaint was rejected due to lack of cooperation from the player’s side.

Read moreRead less Submitted: 03 Apr 2024 Case closed Our verdict

Other

Disputed amount: $20,000 CLP

Player’s winnings have been confiscated.

The player from Chile had his withdrawal cancelled without any explanation and all his winnings had disappeared. He had sought clarification on why his withdrawal was cancelled and his money was not returned to his account. However, before the Complaints Team could fully investigate the issue, the player had requested the case to be closed, stating he no longer wished to play at the casino. As per his request, we had rejected the complaint.

Read moreRead less Submitted: 31 Mar 2024 Case closed Our verdict

Unjustified complaint

Disputed amount: Mex$229

Player’s winnings confiscated due to alleged bonus abuse.

The player from Mexico had used a no-deposit bonus and made a deposit of 21 USD to verify their cryptocurrency wallet for a planned withdrawal. Despite having seen the approved withdrawal of 250 USD split into two parts in their history, only the deposit of 21 USD was reflected in their account. The casino had alleged violation of bonus terms as the reason, which the player disputed. However, after reviewing the evidence provided by the player, we concluded that the player had indeed violated the bonus terms by using more than one no-deposit bonus before making a real money deposit. As a result, the casino acted within its rights to void the winnings and refund the player’s deposit. The player was given time to respond or provide additional information but failed to do so, leading us to close the complaint as unjustified.

Read moreRead less Submitted: 18 Mar 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player raises issue of expired casino prizes.

The player from the US had expressed disappointment with advertised prizes for deposits over $50 that appeared to be expired and unusable. The player had won a $50 free chip which was expired when he tried to redeem it. We had asked the player several questions to further understand the issue and had extended the response time by 7 days. However, due to the lack of response from the player, we were unable to proceed with the investigation and had to reject the complaint.

Read moreRead less Submitted: 26 Feb 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $107

Player claims that payment has been delayed.

The player from Arizona had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn’t been processed yet. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could occur due to unfinished KYC verification or a high volume of withdrawal requests. We had offered to intervene if the withdrawal was not received within this timeframe. However, the player did not respond to our follow-up messages, leading to our inability to investigate further. Consequently, the complaint was rejected.

Read moreRead less Submitted: 14 Feb 2024 Unresolved Our verdict

Uncertain case, passive regulator

Black points: 181Disputed amount: $1,700

Player’s account was closed.

The player from Israel, whose documents had been verified and approved by the casino, had won $1700. However, the casino had closed his account without providing access to live chat or responding to his emails. The casino had claimed that the account was deactivated due to multiple accounts related to the player, which was contrary to the casino’s terms and conditions. Despite numerous follow-ups from the Complaints Team, the casino had failed to provide sufficient evidence to support their claim. The issue had remained unresolved as the casino did not respond to the team’s final request for clarification. The casino’s rating might have been negatively affected due to the unresolved complaint.

Read moreRead less Submitted: 11 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: 428 ₮

Player facing withdrawal limit issue.

The player from Argentina had participated in cryptoloco’s referral program, winning 500 from the referral. However, the player had only been able to withdraw a maximum of 72, which was the amount of the referral bonus. After the player’s complaint, the issue had been escalated by the Casino Guru team. The casino had initially made an error regarding the maximum cashout for the free chip, but after an internal review, the remaining funds were approved for withdrawal. The casino had confirmed that the payment was sent to the player’s Bitcoin address. After some delay and further communication with the casino, the player had confirmed receiving the payment in his BTC wallet. The complaint had then been successfully resolved.

Read moreRead less Submitted: 31 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player’s withdrawal request cancelled without explanation.

The player from the US had faced problems related to withdrawal cancellation. Having fulfilled the wagering requirements and sought to withdraw $100, they found their request cancelled without explanation. The player received no response from the casino to several attempts at communication over a week, despite receiving frequent promotional emails from the casino. We had asked the player for additional information regarding the use of consecutive free bonuses, as this could have been a potential reason for the withdrawal cancellation according to the casino’s terms and conditions. However, the player did not respond to our inquiries, and as a result, we were unable to further investigate or provide potential solutions to the issue.

Read moreRead less Submitted: 13 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s withdrawal is delayed due to pending verification.

The player from Albania had been waiting for a withdrawal for three months. Despite having met the wagering requirements for a no-deposit bonus, he was asked to deposit while his account verification was still pending. The player had attempted to send his verification documents via email, as the casino’s on-site identification app was not functioning, but he hadn’t received any response. The player decided to make a deposit to facilitate the withdrawal. However, after making the deposit, his winnings were confiscated by the casino, which claimed he had taken his third no-deposit offer. The player’s account was verified, but he wasn’t satisfied with the casino’s actions. We had closed the complaint upon the player’s request, but it was reopened later, and the player was not satisfied with the outcome. The complaint was eventually rejected due to the player’s non-response to our messages and questions.

Read moreRead less Submitted: 07 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $765

Player believes that their withdrawal has been delayed.

The player from Kentucky had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn’t been received yet. The Complaints Team had advised the player that withdrawal processing could take a few days or weeks, and suggested waiting at least 14 days before submitting a complaint. The team had also offered to intervene if the player’s account was verified, his gaming history checked, and his withdrawal approved by the casino, but he still hadn’t received his winnings after 14 days. However, due to the player’s lack of response to further inquiries, we were unable to proceed with the investigation and the complaint was subsequently rejected.

Read moreRead less Submitted: 01 Jan 2024 Case closed Our verdict

Other

Disputed amount: $33

Player complains about sudden drop in winnings.

The player from the US had reached winnings of $1,854.46 from a $33 coupon. However, the winnings had suddenly dropped to $24 and a transaction of “coupon reversal withdrawal approved, -$1854.46” had appeared in his account history. The Complaints Team had confirmed that the casino’s terms and conditions limited the maximum withdrawal from a No Deposit Bonus to 1 times the face value of the bonus. The casino representative had provided proof that the player had received $33 after the coupon reversal withdrawal, but he had lost the funds in the process. Therefore, the Complaints Team could not assist further and the complaint was rejected.

Read moreRead less Submitted: 31 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: 100 USDC

Player’s deposit not credited to their account.

The player from the Philippines had deposited funds for KYC verification, but the deposit had not been credited to his account. Despite having reached out to customer service, he had received false information, which led to claims of the casino being a scam. The Complaints Team had advised the player to contact his payment provider for investigation, as the casino had no control over the deposit. The player had provided a transaction ID for a deposit, but it was not found on Blockchain.com or Blockchair.com, suggesting that the casino had not received any deposit. The casino had confirmed that they had not received any funds from the player. The transaction itself exists in the Polygon network, but there are still some doubts about the actual address to which the funds supposedly were sent. The Complaints Team and the casino had continued to investigate the issue, but the player’s account was closed during the process. The casino confirmed that no successful deposits had been made to the player’s account. The Complaints Team concluded that they were unable to assist further due to the complexity of crypto transactions and the lack of funds received by the casino. The complaint was rejected due to the player’s lack of response.

Read moreRead less Submitted: 02 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player experiences delayed withdrawal.

The player from California was upset with the withdrawal process despite the casino’s advertisement of instant withdrawals. Upon multiple inquiries, the casino had kept extending the waiting period, then stated it took 7-10 business days for approval and another 7-10 for payment. The player also complained about the casino’s cryptocurrency practices, stating that they only allowed Bitcoin withdrawals despite accepting deposits in Litecoin. We advised the player to wait and keep us updated. However, the player did not respond to our further inquiries, leading us to reject the complaint.

Read moreRead less Submitted: 28 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $1,026

Player struggles with withdrawal cancellation and misplaced bet.

The player from the US had faced multiple issues with an online casino. He had experienced withdrawal requests being cancelled without explanation, later approved in two differing amounts. Additionally, he had noticed a significant decrease in his account balance after placing a bet. The casino’s customer service had not responded to his complaints. The player had claimed his winnings were accumulated with a ’no withdrawal limit’ bonus and a deposit, with a maximum withdrawal limit of $6,600. However, the casino’s rules had indicated that the maximum withdrawal amount from any No Deposit Bonus was only $50. Despite attempts to clarify the situation, the player ceased communication and the complaint was rejected due to lack of response.

Read moreRead less Submitted: 14 Nov 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $1,000

Casino has closed, and winnings are inaccessible.

The player from the US is unable to access their $1,000 in winnings due to an abrupt casino closure. The casino representative has informed us that the casino is operational but provided us with evidence that the player used multiple consecutive free chips without a deposit. This violates the casino terms and conditions therefore we have rejected the complaint.

Read moreRead less Submitted: 11 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $575

Player’s withdrawal has been blocked without explanation.

The player from Lebanon won through a free bonus at cryptoloko online casino. Despite meeting playthrough requirements and providing documents requested by the casino, their withdrawal request was rejected. After being informed the withdrawal was approved, their account was blocked suddenly. The complaint was closed as the player stopped responding.

Read moreRead less Submitted: 10 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: $235

Player’s withdrawal requests are being rejected.

The player from Arizona had made several deposits and subsequent withdrawal requests at Crypto Loko Casino, but they had all been canceled or rejected. After the player’s complaint, we had communicated with the casino on his behalf. The casino had claimed the funds were initially denied due to a “mixing funds” issue, which was their mistake. They corrected it by re-depositing the requested amount, minus a $48 cash credit already issued, into the player’s account. The player had confirmed receiving the funds and expressed his satisfaction with the resolution. The issue was then considered resolved.

Read moreRead less Submitted: 07 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: $4,503

Player’s winnings have been confiscated.

The player from Missouri completed a wager and won $4503.97, but the casino reversed the coupon, resulting in loss of winnings. The complaint was resolved as the player got fully paid out.

Submitted: 30 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $700

Player’s withdrawal is delayed.

The player from California was waiting for a payout of $700. Despite having complied with the crypto withdrawal requirements, the casino had not processed the payment. We reached out to the player for more information about the withdrawal request, but did not receive a response. Due to the lack of communication from the player, we were unable to investigate the issue further and had to reject the complaint.

Read moreRead less Submitted: 24 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $500

Player’s winnings haven’t been received yet.

The player from Arizona had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. The player had provided screenshots of the casino’s rules, which stated a withdrawal should have been approved within a day and paid out immediately, or within 72 hours in unusual circumstances. The player had expressed frustration with the delay, which had exceeded a week. We had advised the player to wait for 14 days after requesting the withdrawal before escalating the issue. However, the player failed to respond to our subsequent messages, leading to the rejection of the complaint due to lack of further information.

Read moreRead less Submitted: 22 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $2,000

Player’s account is suddenly inaccessible.

The player from Texas, after receiving approval for a $2000 withdrawal, suddenly found himself unable to access his casino account without any clarification or notification. The Complaints Team had reached out to the player for more details to better understand the situation and had extended the complaint’s timer by 7 days. However, due to the player’s lack of response, we were unable to proceed with the investigation and were forced to reject the complaint.

Read moreRead less Submitted: 18 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $400

Player’s withdrawal request cancelled repeatedly.

The player from the United States attempted to withdraw their winnings two weeks ago, but the transaction keeps getting cancelled. The casino has responded only with an automated message. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 17 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: 1,000 USDC

Player’s $1000 Bitcoin withdrawal has been delayed.

The player from Greece had reported a delayed payout of $1000 via Bitcoin from CryptoLoko casino. Despite the casino’s claim of instant payouts, the player had been waiting for 5 days. The player expressed frustration with the casino’s misleading marketing regarding their withdrawal speed. We had advised the player to wait for two weeks for the withdrawal to be processed. However, due to the player’s lack of response to our follow-up messages, we were unable to proceed with the investigation. The complaint was therefore rejected.

Read moreRead less Submitted: 10 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $89

Player claims that payment has been delayed.

The player from Michigan had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. Despite having his account verified and making an additional payment as requested by the casino, he still hadn’t received his winnings. Our team had extended the complaint resolution timer by 7 days, asking for further response from the player. However, due to a lack of response from the player, we couldn’t investigate the issue further and had to reject the complaint.

Read moreRead less Submitted: 09 Oct 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $1,288

Player’s withdrawal was partially confiscated.

The player from the United States had faced an issue when he attempted to redeem 1,300 USD into his crypto wallet. Instead, the withdrawal had been canceled by a manager and only 12 USD was received, leading to a loss of 1,288 USD. The player had claimed to have met the playthrough requirements of a bonus code, but the casino’s terms and conditions stated that players could not redeem multiple free bonuses consecutively without making a real-money deposit in between. The player had activated several free bonuses without making any deposits, and therefore, we were unable to assist him further. The complaint was rejected due to the player’s violation of the casino’s bonus policy.

Read moreRead less Submitted: 07 Oct 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $50

Player’s winnings have not been paid out.

The player from Florida claims that the Crypto Loco casino has not paid out their winnings. Furthermore, the casino representatives are not responding to emails and the player has been removed from the live chat functionality. After we got in touch with a casino representative, it turned out that the player claimed 13 consecutive free chips without any cash deposits in between, therefore they were not eligible for winnings from the last used no deposit bonus. Unfortunately, we were forced to reject this complaint since the casino acted in accordance with its terms and conditions.

Read moreRead less Submitted: 25 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $760

Player’s winnings disappeared.

The player from Nevada had deposited $10 via a Bitcoin wallet and won $600. He had faced issues with multiple withdrawal attempts, with only a $19 withdrawal proving successful. After betting over $2000, his final balance had been $760.17. However, his attempts to withdraw were met with a ‘manager withdrawal request’ that zeroed his balance, with no communication from the casino. Despite our efforts to understand and resolve the issue, the player did not respond to our inquiries. Therefore, we were unable to investigate further and had to reject the complaint.

Read moreRead less Submitted: 17 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $1,000

Player’s withdrawal has been rejected.

The player from the United States is experiencing difficulties withdrawing his Free Chip winnings. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 01 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $548

Player claims that payment has been delayed.

The player from Michigan has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 20 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: $717

Player’s withdrawal has been delayed.

The player from Virginia reported a delayed withdrawal. This is the player’s second withdrawal, and the issue persists past the casino’s stated 7-day processing period. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 24 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $87

Player’s deposit isn’t showing up.

The player from South Carolina is experiencing issues with depositing money into the casino via a cryptocurrency wallet. Despite contacting customer support, the issue remains unresolved. The complaint was closed as the player stopped responding.

Read moreRead less Submitted: 23 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: 10 ₮

Player’s deposit not registered by the casino.

The player from Bangladesh deposited money into the casino, but the casino claims no deposit was made. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 21 Jul 2023 Case closed Our verdict

Other

Disputed amount: $689

Player’s winnings from a bonus were confiscated.

The player from Iowa was playing on a bonus, hit a win and then the bonus was suddenly confiscated by the casino, despite not breaking any rules. We rejected the complaint because the casino provided evidence confirming the player had played their balance down to zero.

Read moreRead less Submitted: 08 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $625

Player’s withdrawal requests are repeatedly denied.

The player from Oregon is having ongoing issues with withdrawals. Despite multiple attempts to contact support via email, there has been no response and live chat is also disabled. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 04 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $2,500

Player faces withdrawal cancellations.

The player from the United States fulfilled all wagering requirements and attempted to withdraw winnings. Despite regular contact with support and submitting ID for verification, all withdrawal attempts have been canceled without clear guidance. The player stopped responding to our questions and comments, so we had to reject the complaint.

Read moreRead less Submitted: 03 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player’s struggling to withdraw their winnings.

The player from the United States is experiencing difficulties withdrawing their funds. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 01 Jul 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $1

The player’s no longer eligible for casino bonuses.

The player’s no longer eligible for casino bonuses for unknown reason. The complaint was closed as it is purely the casino’s decision who get’s or does not get a bonus.

Submitted: 14 Jun 2023 Resolved Our verdict

Case closed

Disputed amount: $50

Player’s withdrawal has been delayed.

The player from Virginia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 14 Jun 2023 Resolved Our verdict

Case closed

Disputed amount: $70

Player’s struggling to withdraw her winnings.

The player from the US is not able to withdraw her winnings. All withdrawal requests have been declined. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 12 Jun 2023 Resolved Our verdict

Case closed

Disputed amount: $50

Player is struggling to withdraw their bonus winnings.

The player from the United States had a negative experience with Crypto Loko casino. They received a bonus offer, played through the wagering requirements, verified their identity, deposited $12, and attempted to withdraw $62. However, their withdrawal requests were consistently declined, and the casino displayed foul play. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

Read moreRead less Submitted: 01 Jun 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $400

Player’s withdrawal has been delayed.

The player from Washington has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 01 Jun 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $50

Player claims that payment has been delayed.

The player from the US requested a withdrawal less than two weeks prior to submitting this complaint. The payment wasn’t processed. We contacted the casino representative to comment the case and found out that the player had used several consequental free chips without making real money deposit between them therefore they were the winnings were not valid for a withdrawal. Based on the evidence from the casino, we were forced to reject the complaint.

Read moreRead less Submitted: 25 May 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player’s struggling to withdraw his winnings.

The player from the US is experiencing difficulties withdrawing his winnings from a no-deposit bonus. Even though we assumed that the issue had been resolved, without a confirmation from the player, we were forced to reject this complaint.

Read moreRead less Submitted: 23 May 2023 Resolved Our verdict

Case closed

Disputed amount: $141

The player struggles to withdraw his balance.

The player struggles to withdraw his balance for unknown reason. The complaint was resolved as the player received his money.

Submitted: 19 May 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $80

Player’s withdrawal has been delayed.

The player from California requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 12 May 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $92

Player’s withdrawal has been delayed.

The player from Bulgaria had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. We found out that the winnings were made by claiming 5 consecutive free chips without making a single real money deposit in between, so the casino acted in complience with its terms deniyng the withdrawal requests. Therefore, we rejected the complaint.

Read moreRead less Submitted: 04 May 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $450

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 23 Apr 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Withdrawal of player’s winnings has been delayed.

The player from Minnesota submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 22 Apr 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $450

Player’s account was blocked.

The player from the US had his account blocked after he requested a withdrawal. We closed the complaint because the player stopped responding.

Submitted: 12 Apr 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $1,500

Player is struggling to complete account verification.

The player from the United States is complaining about the lengthy verification process. Player has stopped responding to the complaint, therefore, it has been rejected.

Submitted: 06 Apr 2023 Resolved Our verdict

Case closed

Disputed amount: $400

Player’s account was blocked.

The player from the United States had his winnings voided and the account blocked. The issue was successfully resolved as the player received his funds.

Submitted: 05 Apr 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $8,000

Player’s winnings have been reduced.

The player from the US is dissatisfied that the casino reduced his winnings and then didn’t send them to him. We later found out that the casino confiscated his winnings because he activated multiple no-deposit bonuses consecutively. We closed the complaint because this was in compliance with their bonus terms.

Read moreRead less Submitted: 24 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: $400

The player’s unable to withdraw his balance.

The player’s unable to withdraw his balance due mixing funds with bonus. After some discussion, the casino reviewed the situation and decided that because they were able to differentiate between bonus funds and cash funds available, the player could be paid their balance on this occasion.

Read moreRead less Submitted: 23 Mar 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $50

Player’s complaining about high withdrawal fees.

The player from the United States was experiencing difficulties with high unexpected withdrawal fees. Basically, the casino refunded him only his deposit due to a breach of the casino’s Terms and Conditions. The player used multiple consecutive no-deposit bonuses without making deposits between them, which is prohibited. The winnings were obtained from the last bonus, and the deposit was made after. Besides that, there is a suspicion of using multiple accounts - at least 2 accounts were registered from the same household shortly after each other. Both used no-deposit bonuses. Therefore, the player is not entitled to the winnings obtained from the last no-deposit bonus, and we decided to close the complaint as unjustified. The casino acted correctly and in accordance with its rules.

Read moreRead less Submitted: 22 Mar 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $750

Player’s not able to access his account.

The player from Singapore was not able to log into his account. It turns out that the player is from Australia, and he circumvented the casino’s restrictions to hide his real location, and to be able to register and play in the casino. In addition, the player used several consecutive no-deposit bonuses without making deposits between them, which is forbidden according to the casino’s rules. The casino refunded him with his confirmation deposit. The casino acted correctly and in accordance with its terms and conditions, and we accept its decision. The complainant is not entitled to the winnings obtained this way. Therefore, the complaint was closed as unjustified.

Read moreRead less Submitted: 22 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: 25 ₮

Player’s withdrawal was canceled.

The player from Argentina played with a bonus. After requesting a withdrawal, the casino confiscated his winnings. The player allegedly mixed funds by depositing real money on top of the existing non-withdrawable balance. He was asked to wager the balance in accordance with the deposit mandatory wagering requirement, but later, the support found out the fact funds were mixed up, so his balance was reset to just his deposited money, and he was asked to wager it in the same way without a non-withdrawable balance. We tried to find out what happened with the funds that were confiscated during the balance reset, however, it is not clear where those funds originated, and in the meantime, the casino decided to restore the disputed funds. The complainant confirmed that the issue had been resolved.

Read moreRead less Submitted: 20 Mar 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $4,300

Player’s winnings have been capped.

The player from the United States had his winnings reduced.

Submitted: 18 Mar 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Can$8,000

Player’s winnings were voided.

The player from Canada had her winnings from a no-deposit bonus confiscated. We closed the complaint because the player stopped responding.

Submitted: 28 Feb 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $100

Player’s bonus winnings have been voided.

The player from the United States had his winnings cancelled due to a rule forbidding the redemption of multiple consecutive Free Bonuses.

Submitted: 25 Feb 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $280

The player’s balance disappeared.

The player from the US had his balance confiscated due to mixing funds. We closed the complaint because the player stopped responding.

Submitted: 23 Feb 2023 Resolved Our verdict

Case closed

Disputed amount: $89

The player struggles to withdraw his winnings.

The player struggles to withdraw his winnings due ongoing verification. The complaint was resolved as player got paid out.

Submitted: 10 Feb 2023 Case closed Our verdict

Other

Disputed amount: $187

The player’s winnings were voided.

The player’s winnings were voided for claiming 2 bonuses in row. The complaint was closed as the situation was explained by the casino to the player.

Submitted: 09 Feb 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $40

Player’s not able to withdraw.

The player from Argentina was accused of claiming multiple free bonuses in a row. the player confirmed this and therefore he wasn’t eligible for the winnings. We rejected the complaint for this reason.

Read moreRead less Submitted: 05 Feb 2023 Resolved Our verdict

Case closed

Disputed amount: $306

Withdrawal of player’s winnings has been delayed.

The player from Colorado submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 03 Feb 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $1,100

Player’s winnings were confiscated.

The player from the US won from a no-deposit bonus, but her winnings were confiscated. The complaint was rejected because the casino provided us with relevant evidence of multiple accounts created by the player.

Read moreRead less Submitted: 25 Jan 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $600

The player’s dissatisfied with the overall casino experience.

The player’s dissatisfied with the overall casino experience as the support is unprofessional. The complaint was closed as the player stopped responding.

Submitted: 22 Jan 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $71

Player’s account has been blocked.

The player from the US has been blocked without further explanation. The casino stated that the player had their account blocked due to requesting chargebacks and using a VPN at sister casinos. It also came to light that the player had registered multiple accounts at these casinos. Consequently, the complaint was rejected.

Read moreRead less Submitted: 18 Jan 2023 Resolved Our verdict

Case closed

Disputed amount: $276

Player’s withdrawal has been delayed.

The player from Pennsylvania has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 11 Jan 2023 Case closed Our verdict

Player stopped responding

Disputed amount: €12,210

Player’s bonus winnings have been reduced.

The player from Italy had their bonus winnings capped. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

Submitted: 06 Jan 2023 Resolved Our verdict

Case closed

Disputed amount: $105

Player’s withdrawal has been delayed.

The player from the United States requested a withdrawal three weeks prior to submitting this complaint. After getting in touch with the casino and checking the data from the Bitcoin wallet, the player confirmed the payout was successful.

Read moreRead less Submitted: 05 Jan 2023 Case closed Our verdict

Other

Disputed amount: $2,107

The player’s winnings were capped.

The player’s winnings were capped for having multiple accounts.The casino stated that the player did have a duplicate account, but the main issue was that the player had claimed multiple free bonuses in a row without making a deposit in between. As this is directly against the terms of the casino, the complaint was ultimately rejected.

Read moreRead less Submitted: 02 Jan 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: €1,300

Player’s account has been blocked.

The player from Germany has been blocked without further explanation. After a closer examination, we ended up rejecting this complaint as there was evidence of creating multiple accounts.

Submitted: 01 Jan 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $105

The player’s winnings were voided.

The player’s winnings were voided due claiming a bonus from a restricted country. The complaint was closed as the player stopped responding.

Submitted: 28 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: $441

Player’s winnings haven’t been received yet.

The player from Pennsylvania has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 25 Dec 2022 Case closed Our verdict

Player stopped responding

Disputed amount: €17,100

Player believes that their withdrawal has been delayed.

The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 24 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: $3,000

Player’s bonus winnings have been reduced.

The player from the United States had his bonus winnings capped.

Submitted: 23 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: NZ$105

Player’s struggling to complete account verification.

The player from New Zealand is experiencing difficulties withdrawing his winnings due to ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

Read moreRead less Submitted: 21 Dec 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: $120

Player’s account has been blocked.

The player from the United States had his account blocked without further explanation.

Submitted: 21 Dec 2022 Case closed Our verdict

Other

Disputed amount: $630

Player’s account has been blocked.

The player from the US has been blocked without further explanation. After a closer examination, we ended up rejecting this complaint as there was evidence of creating multiple accounts.

Submitted: 20 Dec 2022 Case closed Our verdict

Player stopped responding

Disputed amount: $105

Player’s withdrawal has been cancelled.

The player from the United States had his Free Chip winnings cancelled without further explanation. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 16 Dec 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: $2,676

Player claims that payment has been delayed.

The player from Florida has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn’t fully understand the bonus terms and used rude abusing language towards our staff which is unacceptable.

Read moreRead less Submitted: 16 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: $295

Player’s winnings haven’t been received yet.

The player from Texas has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Punt CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 Jan 2022 Resolved Our verdict

Case closed

Disputed amount: R6,000

Player is criticizing withdrawal limits.

Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

The player from Australia has requested withdrawal three weeks ago. It has been pending since. After some time the player managed to receive his funds and the complaint is resolved.

Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawals have been delayed.

The player from Indiana had requested three withdrawals over the past three weeks, totaling $6,251. Despite providing all required documents for verification and having the payments approved, she was told that the withdrawals were pending final steps, with no clear explanation provided. We contacted the casino to clarify the status of the payments, and the casino confirmed that the last withdrawal was processed and pending transfer. After continued delays and communication, the player finally received her last payment, resolving the issue.

The player from Australia is experiencing difficulties withdrawing his winnings due to the unknown status of the account verification. The complaint was successfully resolved.

William, a player from South Africa, won from a no deposit bonus and he is stuck on the verification process. He also expressed his dissatisfaction with the casino’s support and services. This case was successfully resolved.

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal almost a month ago. It has been pending since. After investigation, she has received her winnings.

Case closed

Disputed amount: $550

Player is experiencing a problem with his withdrawal.

The player cannot withdraw his winnings. He is trying to verify his account and has already sent all required documents to the casino. This complaint was successfully resolved.

Case closed

Disputed amount: 1,394 ₮

Player’s withdrawal has been delayed.

The player from Canada has been waiting for his winnings since September. Player’s complaint has been resolved successfully.

Case closed

Disputed amount: $1,550

Player’s withdrawals have been delayed.

The player from United States had been struggling to withdraw their winnings for three weeks before submitting the complaint. The complaint was resolved. The player received their winnings 2 months later.

The player’s winnings were voided for claiming multiple bonuses in row. The complaint was resolved as the player got paid out from the bonuses.

The player from United Kingdom has requested a withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.

The player from United States is complaining about the lengthy verification process.

The player from United States was assured by the casino that the winnings have been sent to her account three weeks ago. Unfortunately, she has never received any funds. Player’s complaint has been resolved successfully.

Case closed

Disputed amount: $1,106

Player’s withdrawal has been delayed.

The player from United States has requested withdrawals three months ago. They have been pending since. Player got the first part of winnings in form of installment, so we consider this case as resolved.

The player from United States has requested withdrawal five months ago. It has been received.

The player’s complaining about the casino’s promotional offers through e-mail and phone. The complaint was resolved after the casino assured that they shouldn’t send more promotional offers to the player.

Resolved Our verdict

Case closed

Disputed amount: A$60

Player is struggling to withdraw their winnings.

Player is facing a delayed cash out issue.

Read moreRead less Submitted: 30 Sep 2024 Case opened Current status

Disputed amount: $4,503

Player’s winnings have been confiscated.

Other

Disputed amount: $689

Player’s winnings from a bonus were confiscated.

Read moreRead less Submitted: 08 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $625

Player’s withdrawal requests are repeatedly denied.

Read moreRead less Submitted: 04 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $2,500

Player faces withdrawal cancellations.

Read moreRead less Submitted: 03 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player’s struggling to withdraw their winnings.

The player from the United States is experiencing difficulties withdrawing their funds. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 01 Jul 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $1

The player’s no longer eligible for casino bonuses.

Player’s struggling to withdraw his winnings.

Read moreRead less Submitted: 23 May 2023 Resolved Our verdict

Case closed

Disputed amount: $141

The player struggles to withdraw his balance.

The player struggles to withdraw his balance for unknown reason. The complaint was resolved as the player received his money.

Disputed amount: $450

Player’s account was blocked.

The player from the US had his account blocked after he requested a withdrawal. We closed the complaint because the player stopped responding.

Submitted: 12 Apr 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $1,500

Player is struggling to complete account verification.

The player from the United States is complaining about the lengthy verification process. Player has stopped responding to the complaint, therefore, it has been rejected.

Submitted: 06 Apr 2023 Resolved Our verdict

Case closed

Disputed amount: $400

Player’s account was blocked.

Player’s winnings have been capped.

The player from the United States had his winnings reduced.

Submitted: 18 Mar 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Can$8,000

Player’s winnings were voided.

The player from Canada had her winnings from a no-deposit bonus confiscated. We closed the complaint because the player stopped responding.

Submitted: 28 Feb 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $100

Player’s bonus winnings have been voided.

The player from the United States had his winnings cancelled due to a rule forbidding the redemption of multiple consecutive Free Bonuses.

Submitted: 25 Feb 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $280

The player’s balance disappeared.

The player from the US had his balance confiscated due to mixing funds. We closed the complaint because the player stopped responding.

Submitted: 23 Feb 2023 Resolved Our verdict

Case closed

Disputed amount: $89

The player struggles to withdraw his winnings.

The player struggles to withdraw his winnings due ongoing verification. The complaint was resolved as player got paid out.

Submitted: 10 Feb 2023 Case closed Our verdict

Other

Disputed amount: $187

The player’s winnings were voided.

The player’s winnings were voided for claiming 2 bonuses in row. The complaint was closed as the situation was explained by the casino to the player.

Submitted: 09 Feb 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $40

The player from Germany has been blocked without further explanation. After a closer examination, we ended up rejecting this complaint as there was evidence of creating multiple accounts.

Submitted: 01 Jan 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $105

The player’s winnings were voided.

The player’s winnings were voided due claiming a bonus from a restricted country. The complaint was closed as the player stopped responding.

Submitted: 28 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: $441

Player’s winnings haven’t been received yet.

Read moreRead less Submitted: 25 Dec 2022 Case closed Our verdict

Player stopped responding

Disputed amount: €17,100

Player believes that their withdrawal has been delayed.

Read moreRead less Submitted: 24 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: $3,000

Player’s bonus winnings have been reduced.

The player from the United States had his bonus winnings capped.

Submitted: 23 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: NZ$105

Player’s struggling to complete account verification.

Read moreRead less Submitted: 21 Dec 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: $120

Player’s account has been blocked.

The player from the United States had his account blocked without further explanation.

Submitted: 21 Dec 2022 Case closed Our verdict

Other

Disputed amount: $630

Player’s account has been blocked.

The player from the US has been blocked without further explanation. After a closer examination, we ended up rejecting this complaint as there was evidence of creating multiple accounts.

Submitted: 20 Dec 2022 Case closed Our verdict

Player stopped responding

Disputed amount: $105

Player’s withdrawal has been cancelled.

The player from the United States had his Free Chip winnings cancelled without further explanation. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 16 Dec 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: $2,676

Player claims that payment has been delayed.

Player’s winnings have been cancelled.

Case closed

Disputed amount: $50

Player’s experiencing technical problems.

Case closed

Disputed amount: A$12,500

The player’s withdrawal is delayed.

Disputed amount: $1,169.3

The player’s withdrawal is delayed.

The player from Australia is experiencing difficulties withdrawing her winnings. The complaint was successfully resolved, the player received her winnings.

Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

The player from Australia has requested withdrawal three weeks ago. It has been pending since. After some time the player managed to receive his funds and the complaint is resolved.

Case closed

Disputed amount: A$14,000

Player’s struggling to withdraw his winnings.

Case closed

Disputed amount: A$1,960

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $2,500

Player’s struggling to complete the account verification.

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from United States had requested a withdrawal a month before submitting the complaint. The complaint was resolved. The player received their winnings 2 months later.

Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s experiencing difficulties withdrawing her winnings.

Case closed

Disputed amount: A$1,400.56

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $327

Player’s withdrawal has been delayed.

Case closed

Disputed amount: A$1,500

Player’s struggling to withdraw her winnings.

The player from Australia tried to withdraw her winnings, but access to her account has been restricted. It has been resolved.

Case closed

Disputed amount: A$1,200

Player’s withdrawal has been delayed.

Disputed amount: A$580

Player’s struggling to withdraw his winnings.

Disputed amount: €1,691

Delayed express withdrawal, money still not in player’s bank account.

Resolved Our verdict

Case closed

Disputed amount: $720

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $177

Player’s winnings haven’t been received yet.

Case closed

Disputed amount: $2,100

Player claims that payment has been delayed.

Player’s struggling to withdraw her winnings.

The player from United States is experiencing difficulties withdrawing her funds due to limited availability of payment methods but she received her winnings.

Resolved Our verdict

Case closed

Disputed amount: $1,300

Player’s withdrawal has been delayed.

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

Disputed amount: R3,580

Player’s withdrawal has been delayed.

Disputed amount: R1,500

Player has a problem with withdrawal.

The player’s provided required information twice, but his withdrawal request was not processed. The casino stopped responding to his messages. This complaint was successfully resolved.

Case closed

Disputed amount: R740

Player is dissatisfied with the casino’s services.

Resolved Our verdict

Case closed

Disputed amount: $969

Casino site access issue post player’s withdrawal request.

Case closed

Disputed amount: $688

Disputed amount: $100

Player’s winnings have been reduced.

Player’s withdrawals have been delayed.

Case closed

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal almost a month ago. It has been pending since. After investigation, she has received her winnings.

Case closed

Disputed amount: $550

Player is experiencing a problem with his withdrawal.

The player cannot withdraw his winnings. He is trying to verify his account and has already sent all required documents to the casino. This complaint was successfully resolved.

Resolved Our verdict

Case closed

Disputed amount: $75

Player can’t access a site and retrieve pay out.

Case closed

Disputed amount: $2,500

The player struggles to verify his documents.

Case closed

Disputed amount: $400

Disputed amount: $628

Player experiences prolonged withdrawal delay.

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $50

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $100

The player’s winnings were voided.

The player’s winnings were voided for claiming multiple bonuses in row. The complaint was resolved as the player got paid out from the bonuses.

Case closed

Disputed amount: $450

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $500

The player struggles to withdraw his balance.

Case closed

Disputed amount: £500

Player’s withdrawal has been delayed.

The player from United Kingdom has requested a withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.

Resolved Our verdict

Case closed

Disputed amount: $197

Bitcoin withdrawal of player denied.

Case closed

Disputed amount: $900

Player struggling with receiving payout.

Case closed

Disputed amount: $500

Delayed payment frustrating the player.

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $2,000

Player’s withdrawals have been delayed.

The player from Australia has requested a withdrawal more than two months ago. It has been pending since, but the casino eventually managed to pay the process the withdrawal and the case is resolved.

Case closed

Disputed amount: $2,900

Disputed amount: $1,200

Player’s struggling to withdraw his winnings.

Case closed

Disputed amount: $6,250

Player’s withdrawals have been delayed.

Case closed

Disputed amount: $1,000

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $100

Player’s struggling to withdraw his winnings.

The player from the US is not able to withdraw his winnings. The player confirmed he received the winnings.

Case closed

Disputed amount: $895

Player’s withdrawal has been delayed.

Disputed amount: $102

Player’s struggling to withdraw winnings.

Case closed

Disputed amount: $307

Player’s withdrawal has been delayed.

The player from United States had requested a withdrawal and the payment seemed to be delayed. The complaint was resolved. The player received the payment 1 month later, however, with fees deducted.

Case closed

Disputed amount: $8,500

Player withdrawal has been delayed.

Player claims that payment has been delayed.

Case closed

Disputed amount: $5,000

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $100

Player’s winnings have been reduced.

The player from the United States had her bonus winnings capped. The player confirmed receipt of the payment, so we closed this complaint as resolved.

Case closed

Disputed amount: $99

The player’s experiencing an unspecified issue.

Case closed

Disputed amount: 100 ₮

The player struggles to withdraw his balance.

Case closed

Disputed amount: $2,500

The player’s unable to withdraw.

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

Disputed amount: $100

The player’s unable to withdraw his balance.

Case closed

Disputed amount: $165

Player is struggling to complete the account verification.

Case closed

Disputed amount: $100

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for unknown reason. The complaint was resolved as the player received his money.

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $2,012

Player’s withdrawal has been delayed.

The player from United States has requested withdrawal five months ago. It has been received.

Resolved Our verdict

Case closed

Disputed amount: €1,100

Player’s withdrawal has been delayed.

The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Case closed

Disputed amount: A$1,140

Player has been accused of mixing funds.

Case closed

Disputed amount: $90 ARS

Player’s winnings are delayed due to bonus chip issue.

Case closed

Disputed amount: $500

Casino delays player’s withdrawal.

Case closed

Disputed amount: $100

Player’s withdrawal is delayed.

Case closed

Disputed amount: $2,000

Player’s withdrawal is delayed due to communication issues.

Disputed amount: $1,067

Player’s withdrawal has been delayed.

Player stopped responding

Disputed amount: $50

Player is facing a delayed cash out issue.

Read moreRead less Submitted: 30 Sep 2024 The player from California attempted to cash out $50, but the amount kept returning to their account. Despite reaching out to support via email, there had been no response, and the player suggested the need for live support. The complaint was rejected due to the player’s lack of response to the Complaints Team’s inquiries, which prevented further investigation into the issue.

Case opened Current status

Waiting for casino to reply

0d 12h 55m 33s

Disputed amount: $2,000

Player’s withdrawal request is delayed.

Read moreRead less Submitted: 30 Sep 2024

Player’s winnings have been confiscated.

The player from Missouri completed a wager and won $4503.97, but the casino reversed the coupon, resulting in loss of winnings. The complaint was resolved as the player got fully paid out.

Player stopped responding

Disputed amount: $548

Player claims that payment has been delayed.

Read moreRead less Submitted: 20 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: $717

Player’s withdrawal has been delayed.

Read moreRead less Submitted: 24 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $87

Player’s deposit isn’t showing up.

Read moreRead less Submitted: 23 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: 10 ₮

Player’s deposit not registered by the casino.

Submitted: 01 Jul 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $1

The player’s no longer eligible for casino bonuses.

Player’s struggling to withdraw his winnings.

Read moreRead less Submitted: 23 May 2023 Resolved Our verdict

Case closed

Disputed amount: $141

The player struggles to withdraw his balance.

The player struggles to withdraw his balance for unknown reason. The complaint was resolved as the player received his money.

Disputed amount: $450

Player’s account was blocked.

The player from the US had his account blocked after he requested a withdrawal. We closed the complaint because the player stopped responding.

Submitted: 12 Apr 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $1,500

Player is struggling to complete account verification.

The player from the United States is complaining about the lengthy verification process. Player has stopped responding to the complaint, therefore, it has been rejected.

Submitted: 06 Apr 2023 Resolved Our verdict

Case closed

Disputed amount: $400

Player’s account was blocked.

Player’s winnings have been capped.

The player from the United States had his winnings reduced.

Submitted: 18 Mar 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Can$8,000

Player’s winnings were voided.

The player from Canada had her winnings from a no-deposit bonus confiscated. We closed the complaint because the player stopped responding.

Submitted: 28 Feb 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $100

Player’s bonus winnings have been voided.

The player from the United States had his winnings cancelled due to a rule forbidding the redemption of multiple consecutive Free Bonuses.

Submitted: 25 Feb 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $280

The player’s balance disappeared.

The player from the US had his balance confiscated due to mixing funds. We closed the complaint because the player stopped responding.

Submitted: 23 Feb 2023 Resolved Our verdict

Case closed

Disputed amount: $89

The player struggles to withdraw his winnings.

The player struggles to withdraw his winnings due ongoing verification. The complaint was resolved as player got paid out.

Submitted: 10 Feb 2023 Case closed Our verdict

Other

Disputed amount: $187

The player’s winnings were voided.

The player’s winnings were voided for claiming 2 bonuses in row. The complaint was closed as the situation was explained by the casino to the player.

Submitted: 09 Feb 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $40

The player from Germany has been blocked without further explanation. After a closer examination, we ended up rejecting this complaint as there was evidence of creating multiple accounts.

Submitted: 01 Jan 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $105

The player’s winnings were voided.

The player’s winnings were voided due claiming a bonus from a restricted country. The complaint was closed as the player stopped responding.

Submitted: 28 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: $441

Player’s winnings haven’t been received yet.

Read moreRead less Submitted: 25 Dec 2022 Case closed Our verdict

Player stopped responding

Disputed amount: €17,100

Player believes that their withdrawal has been delayed.

Read moreRead less Submitted: 24 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: $3,000

Player’s bonus winnings have been reduced.

The player from the United States had his bonus winnings capped.

Submitted: 23 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: NZ$105

Player’s struggling to complete account verification.

Read moreRead less Submitted: 21 Dec 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: $120

Player’s account has been blocked.

The player from the United States had his account blocked without further explanation.

Submitted: 21 Dec 2022 Case closed Our verdict

Other

Disputed amount: $630

Player’s account has been blocked.

The player from the US has been blocked without further explanation. After a closer examination, we ended up rejecting this complaint as there was evidence of creating multiple accounts.

Submitted: 20 Dec 2022 Case closed Our verdict

Player stopped responding

Disputed amount: $105

Player’s withdrawal has been cancelled.

The player from the United States had his Free Chip winnings cancelled without further explanation. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 16 Dec 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: $2,676

Player claims that payment has been delayed.

Player’s winnings have been cancelled.

Case closed

Disputed amount: $50

Player’s experiencing technical problems.

Case closed

Disputed amount: A$12,500

The player’s withdrawal is delayed.

Disputed amount: $1,169.3

The player’s withdrawal is delayed.

The player from Australia is experiencing difficulties withdrawing her winnings. The complaint was successfully resolved, the player received her winnings.

Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

The player from Australia has requested withdrawal three weeks ago. It has been pending since. After some time the player managed to receive his funds and the complaint is resolved.

Case closed

Disputed amount: A$14,000

Player’s struggling to withdraw his winnings.

Case closed

Disputed amount: A$1,960

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $2,500

Player’s struggling to complete the account verification.

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from United States had requested a withdrawal a month before submitting the complaint. The complaint was resolved. The player received their winnings 2 months later.

Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s experiencing difficulties withdrawing her winnings.

Case closed

Disputed amount: A$1,400.56

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $327

Player’s withdrawal has been delayed.

Case closed

Disputed amount: A$1,500

Player’s struggling to withdraw her winnings.

The player from Australia tried to withdraw her winnings, but access to her account has been restricted. It has been resolved.

Case closed

Disputed amount: A$1,200

Player’s withdrawal has been delayed.

Disputed amount: A$580

Player’s struggling to withdraw his winnings.

Disputed amount: €1,691

Delayed express withdrawal, money still not in player’s bank account.

Resolved Our verdict

Case closed

Disputed amount: $720

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $177

Player’s winnings haven’t been received yet.

Case closed

Disputed amount: $2,100

Player claims that payment has been delayed.

Player’s struggling to withdraw her winnings.

The player from United States is experiencing difficulties withdrawing her funds due to limited availability of payment methods but she received her winnings.

Resolved Our verdict

Case closed

Disputed amount: $1,300

Player’s withdrawal has been delayed.

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

Disputed amount: R3,580

Player’s withdrawal has been delayed.

Disputed amount: R1,500

Player has a problem with withdrawal.

The player’s provided required information twice, but his withdrawal request was not processed. The casino stopped responding to his messages. This complaint was successfully resolved.

Case closed

Disputed amount: R740

Player is dissatisfied with the casino’s services.

Resolved Our verdict

Case closed

Disputed amount: $969

Casino site access issue post player’s withdrawal request.

Case closed

Disputed amount: $688

Disputed amount: $100

Player’s winnings have been reduced.

Player’s withdrawals have been delayed.

Case closed

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal almost a month ago. It has been pending since. After investigation, she has received her winnings.

Case closed

Disputed amount: $550

Player is experiencing a problem with his withdrawal.

The player cannot withdraw his winnings. He is trying to verify his account and has already sent all required documents to the casino. This complaint was successfully resolved.

Resolved Our verdict

Case closed

Disputed amount: $75

Player can’t access a site and retrieve pay out.

Case closed

Disputed amount: $2,500

The player struggles to verify his documents.

Case closed

Disputed amount: $400

Disputed amount: $628

Player experiences prolonged withdrawal delay.

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $50

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $100

The player’s winnings were voided.

The player’s winnings were voided for claiming multiple bonuses in row. The complaint was resolved as the player got paid out from the bonuses.

Case closed

Disputed amount: $450

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $500

The player struggles to withdraw his balance.

Case closed

Disputed amount: £500

Player’s withdrawal has been delayed.

The player from United Kingdom has requested a withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.

Resolved Our verdict

Case closed

Disputed amount: $197

Bitcoin withdrawal of player denied.

Case closed

Disputed amount: $900

Player struggling with receiving payout.

Case closed

Disputed amount: $500

Delayed payment frustrating the player.

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $2,000

Player’s withdrawals have been delayed.

The player from Australia has requested a withdrawal more than two months ago. It has been pending since, but the casino eventually managed to pay the process the withdrawal and the case is resolved.

Case closed

Disputed amount: $2,900

Disputed amount: $1,200

Player’s struggling to withdraw his winnings.

Case closed

Disputed amount: $6,250

Player’s withdrawals have been delayed.

Case closed

Disputed amount: $1,000

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $100

Player’s struggling to withdraw his winnings.

The player from the US is not able to withdraw his winnings. The player confirmed he received the winnings.

Case closed

Disputed amount: $895

Player’s withdrawal has been delayed.

Disputed amount: $102

Player’s struggling to withdraw winnings.

Case closed

Disputed amount: $307

Player’s withdrawal has been delayed.

The player from United States had requested a withdrawal and the payment seemed to be delayed. The complaint was resolved. The player received the payment 1 month later, however, with fees deducted.

Case closed

Disputed amount: $8,500

Player withdrawal has been delayed.

Player claims that payment has been delayed.

Case closed

Disputed amount: $5,000

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $100

Player’s winnings have been reduced.

The player from the United States had her bonus winnings capped. The player confirmed receipt of the payment, so we closed this complaint as resolved.

Case closed

Disputed amount: $99

The player’s experiencing an unspecified issue.

Case closed

Disputed amount: 100 ₮

The player struggles to withdraw his balance.

Case closed

Disputed amount: $2,500

The player’s unable to withdraw.

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

Disputed amount: $100

The player’s unable to withdraw his balance.

Case closed

Disputed amount: $165

Player is struggling to complete the account verification.

Case closed

Disputed amount: $100

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for unknown reason. The complaint was resolved as the player received his money.

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $2,012

Player’s withdrawal has been delayed.

The player from United States has requested withdrawal five months ago. It has been received.

Resolved Our verdict

Case closed

Disputed amount: €1,100

Player’s withdrawal has been delayed.

The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Case closed

Disputed amount: A$1,140

Player has been accused of mixing funds.

Case closed

Disputed amount: $90 ARS

Player’s winnings are delayed due to bonus chip issue.

Case closed

Disputed amount: $500

Casino delays player’s withdrawal.

Case closed

Disputed amount: $100

Player’s withdrawal is delayed.

Case closed

Disputed amount: $2,000

Player’s withdrawal is delayed due to communication issues.

Disputed amount: $100

Withdrawal of player’s winnings has been delayed.

The player from Minnesota has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player has received the payment.

Case closed

Disputed amount: $7,500

Player’s winnings have been reduced.

The player from United States had her bonus winnings capped. She has received her winnings.

Case closed

Disputed amount: $2,413.04

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal more than two months ago. It has been received.

Case closed

Disputed amount: $1,067

Player’s withdrawal has been delayed.

Read moreRead lessSlot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 17 Aug 2021 The player from Mexico had used a no-deposit bonus and made a deposit of 21 USD to verify their cryptocurrency wallet for a planned withdrawal. Despite having seen the approved withdrawal of 250 USD split into two parts in their history, only the deposit of 21 USD was reflected in their account. The casino had alleged violation of bonus terms as the reason, which the player disputed. However, after reviewing the evidence provided by the player, we concluded that the player had indeed violated the bonus terms by using more than one no-deposit bonus before making a real money deposit. As a result, the casino acted within its rights to void the winnings and refund the player’s deposit. The player was given time to respond or provide additional information but failed to do so, leading us to close the complaint as unjustified.